Over the next few months, LuxSci will be migrating all of the servers in its “Premium Environment” to a new and improved hardware infrastructure.
The new infrastructure will be similar to the current Premium Environment, e.g. it will still contain:
- Extremely high quality server hardware at RackSpace
- Redundant, powerful hardware firewalls and load balancers
- Very fast networking
- Very fast disk subsystems
- No over-allocation of customers on resources
- HIPAA Compliance options
- Excellent SLA
Our new Premium Server Environment will provide complete resilience against hardware failures. Yes, WebMail and inbound email filtering run on many servers and are load balanced. However, currently, your email server and web server, and certain database servers do not benefit from high availability. This means that while your account runs on high quantity hardware and while backups are made, a hardware failure (e.g. a ram chip going bad) can cause the server to fail and be offline while it is replaced. This kind of downtime is rare, but it has happened at LuxSci over the last few years (as it is inevitable with any provider).
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