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The Future of Protected Health Information

Wednesday, May 10th, 2023

HIPAA was introduced in 1996 to protect patient privacy and enable individuals to control their health records. However, over the last 30 years, the proliferation of technology has enabled patients to collect, transmit, and store personal health data in ways that were unimaginable to the original authors of the legislation. This article discusses how the definition of protected health information may expand in the future to account for new types of data, covered entities, and technologies.

the future of phi

Protected Health Information Today

Under the current iteration of HIPAA, protected health information, or PHI, is defined as “individually identifiable protected health information.” Protected health information refers specifically to three classes of data:

  1. An individual’s past, present, or future physical or mental health or condition.
  2. The past, present, or future provisioning of health care to an individual.
  3. The past, present, or future payment-related information for the provisioning of health care to an individual.

For protected health information to be “individually identifiable,” the data must be linked to a specific individual (even if this is very indirect). There are 18 types of identifiers for an individual. Any one of these identifiers, combined with health data, would constitute PHI.

protected health information

In addition, under today’s HIPAA rules, only covered entities and business associates must abide by the regulations. Covered entities fall into three categories:

  1. Healthcare providers include hospitals, doctors, clinics, pharmacies, nursing homes, psychologists, and other providers.
  2. Health plans – Health insurance companies, company health plans, HMOs, and Government-paid health care plans such as Medicare are all considered health plans.
  3. Healthcare clearinghouses – These entities either process or facilitate the processing of health information they receive from other entities.

Business associates include a wide range of companies, but most importantly, they are contracted by a covered entity to perform a business function involving PHI. Business associates can include web hosts, billing companies, marketing agencies, legal firms, accountants, and more.

The Future of Protected Health Information

As the world has rapidly changed, new technologies that challenge how we think about personal health data have evolved. IT security teams must consider future security challenges and regulatory changes to futureproof their organization and mitigate risks. Below we explore how technology and PHI have progressed in a way that is pressuring regulators and legislators to protect patient privacy.

Technological Advances

The smartphone was still a decade away from being invented when HIPAA was introduced. In today’s world, the success of the iPhone has trickled down to other internet-connected smart devices like watches, scales, and other wearable devices. Even medical devices, including heart rate monitors and remote patient monitoring devices, can be found in people’s homes today. When medical providers ask patients to use these devices to capture biometric data, HIPAA rules apply.

But what about when healthcare providers do not recommend these technologies? If a consumer wants to use an application to record their daily activity, record their weight, or monitor their heart rate without direction from a doctor, HIPAA does not apply. However, due to the sensitivity of the data and lack of consumer understanding, some are calling for additional privacy protections for device and application manufacturers. It is not hard to imagine that any application designed to collect, store, or transmit health data will become subject to stricter regulations regardless of whether they are involved in an individual’s healthcare.

New Types of Data

When HIPAA was envisioned, genetic science was progressing but still confined to the upper levels of academia and research. Improvements in genetic testing and increased knowledge of the human genome could completely alter what is defined as PHI and how individuals interact with their healthcare providers. In 2013, amendments to the Privacy Rule clarified that genetic information is PHI and needs to be secured. However, over the past decade, genetic testing capabilities have exploded. Anyone can order a genetic test from numerous consumer-facing companies. As a result, personalized medicine is thriving and is likely to grow over the next decade.

As doctors have more access than ever before to information about our genomics, it’s of the highest importance to ensure it is secured.

Change is On The Way: Are You Ready?

Covid-19 rapidly accelerated many of these technological changes, and recent events in the news have already sparked changes to HIPAA enforcement. For example, the use of online tracking pixels to collect and transmit PHI recently caused OCR to issue a statement on their proper use. In addition, last year’s Supreme Court decision in Dobbs vs. Jackson Women’s Health spurred many reproductive health-tracking apps to take additional steps to protect users’ data. The incident highlighted just how much personal health data is contained in unregulated applications.

Even without government intervention, organizations that process health data must secure it to build consumer trust and differentiate from the competition. With breaches and cyberattacks on the rise, only the best-prepared organizations will be able to grapple with future challenges and regulatory changes.

Rules for Using PHI in Patient Engagement

Friday, November 11th, 2022

As you know by now, we believe strongly in the benefits of using protected health information (PHI) to create highly targeted and personalized email campaigns. However, before you dive in and kick off your campaigns, you must be aware of the complex compliance requirements governing healthcare organizations’ marketing communications.

using PHI for patient engagement

Reminder: What is PHI?

PHI, or protected health information, is “individually identifiable protected health information.” Protected health information refers specifically to three classes of data:

  1. An individual’s past, present, or future physical or mental health or condition.
  2. The past, present, or future provisioning of health care to an individual.
  3. The past, present, or future payment-related information for the provisioning of health care to an individual.

For protected health information to be “individually identifiable,” the data can be linked to a specific individual (even if this is very indirect). There are 18 types of identifiers for an individual. Any one of these identifiers, combined with “protected health information,” would constitute PHI.

It’s often more complicated than it looks. For example, if you are running email campaigns, an email address is an individual identifier because it can be connected to a specific individual. That, combined with the email content, which often refers to the name of the provider, information about their health conditions, insurance coverage, or upcoming appointments, means that most communications from a healthcare practice could qualify as PHI.

HIPAA Rules for Using PHI in Patient Engagement

HIPAA regulates patient privacy. Healthcare organizations and their associates must obtain consent and implement technical safeguards before starting marketing campaigns.

HIPAA Privacy Rule

According to the U.S. Department of Health & Human Servicesyou must acquire consent to send marketing communications under the HIPAA Privacy Rule. It reads, “With limited exceptions, the Rule requires an individual’s written authorization before a use or disclosure of his or her protected health information can be made for marketing.”

The Privacy Rule defines “marketing” as “a communication about a product or service that encourages recipients of the communication to purchase or use the product or service.” This also applies to many patient engagement communications.  

Generally, if the communication is “marketing,” then the communication can only occur if the covered entity obtains an individual’s authorization. Organizations must keep track of who has consented to receive marketing communications and allow them to opt-out at any time. We further discuss the nuances of patient consent for marketing communications here.

HIPAA Security Rule

All covered entities and their Business Associates are subject to the HIPAA Security Rule. If you are working with a vendor (like a marketing consultant, email marketing platform, or ad agency) that will have access to PHI, you need to enforce a Business Associate Agreement.

The HIPAA Security Rule categorizes the necessary safeguards into three categories: Physical, Administrative, and Technical Safeguards. More details about the requirements for each can be found here. Any vendor you choose to work with must follow these regulations. Some basic requirements include the following:

  • Physically protecting data and where it is stored,
  • Training staff on handling PHI, and
  • Setting up technology to protect PHI properly.

Assuming your patient engagement campaigns are primarily occurring via email, at a minimum, you must ensure that the email marketing vendor will:

  • Protect data at rest and
  • Protect data in transmission.

This means utilizing encryption to ensure that PHI cannot be eavesdropped on. Many popular email marketing vendors do not encrypt PHI in transmission. It’s extremely important to choose a provider who can protect PHI following HIPAA regulations.

hipaa compliant applications

The Benefits of Using PHI for Patient Engagement

Once you have established the proper policies and procedures, signed a BAA, and put any technical requirements in place, you can start segmenting and personalizing emails using PHI. Here are some segmentation and personalization ideas to get started.

By applying these techniques and using PHI in your patient engagement strategy, you can:

  • Design targeted patient journeys
  • Deliver better patient outcomes
  • Improve ROI and reduce costs

Contact us today to learn more about how to securely engage patients using PHI.