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Posts Tagged ‘premium’

Why LuxSci Enterprise Class Servers Stay Up when Hardware Fails

Thursday, February 15th, 2018

The server your email is hosted on had a power supply issue and now your email is down … and will remain down for a few hours until your provider repairs the hardware issue and gets you back online.

Downtime sucks and it can hurt your business.  However, you can protect yourself from downtime due to hardware failure issues like this.

Normal dedicated servers fail when hardware fails

LuxSci offers two service options: Business Class and Enterprise Class.  The most notable difference between these options is reliability.  Enterprise Class services (both dedicated and shared) will keep running even if the underlying server hardware fails.  How does that work?

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New Infrastructure for Premium Server Accounts

Tuesday, November 20th, 2012

Over the next few months, LuxSci will be migrating all of the servers in its “Premium Environment” to a new and improved hardware infrastructure.

The new infrastructure will be similar to the current Premium Environment, e.g. it will still contain:

  • Extremely high quality server hardware at RackSpace
  • Redundant, powerful hardware firewalls and load balancers
  • Very fast networking
  • Very fast disk subsystems
  • No over-allocation of customers on resources
  • HIPAA Compliance options
  • Excellent SLA

Our new Premium  Server Environment will provide complete resilience against hardware failures.  Yes, WebMail and inbound email filtering run on many servers and are load balanced.  However, currently, your email server and web server, and certain database servers do not benefit from high availability.  This means that while your account runs on high quantity hardware and while backups are made, a hardware failure (e.g. a ram chip going bad) can cause the server to fail and be offline while it is replaced.  This kind of downtime is rare, but it has happened at LuxSci over the last few years (as it is inevitable with any provider).

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