" failure Archives - LuxSci FYI Blog: Learn about HIPAA email encryption, secure email encryption, and more
LUXSCI

Posts Tagged ‘failure’

Why LuxSci Enterprise Class Servers Stay Up when Hardware Fails

Thursday, February 15th, 2018

The server your email is hosted on had a power supply issue and now your email is down … and will remain down for a few hours until your provider repairs the hardware issue and gets you back online.

Downtime sucks and it can hurt your business.  However, you can protect yourself from downtime due to hardware failure issues like this.

Normal dedicated servers fail when hardware fails

LuxSci offers two service options: Business Class and Enterprise Class.  The most notable difference between these options is reliability.  Enterprise Class services (both dedicated and shared) will keep running even if the underlying server hardware fails.  How does that work?

Read the rest of this post »

Are you Prepared for Disaster? Business Continuity Planning for Email Outages

Friday, February 9th, 2018

It happens to everyone who uses any email service: suddenly your email is no longer working.  If it’s just for a few minutes or some scheduled time at night, it’s usually no big deal.  However, if it’s in the middle of your work day and you rely on email, you may have a big problem.

Email can go down. Are you prepared?

What do you do if your email stays offline for 5 minutes … 10 minutes … an hour … and you don’t know when it is coming back?

Read the rest of this post »

Where’s the Email? Diagnosing and Resolving Issues with Missing Email

Monday, December 1st, 2014

In many ways, the Internet is still like the Wild Wild West. Email messages sent to you or from you can and do “go missing” for no apparent reason.  This can happen no matter what email provider you use. So, what happened to these “AWOL” messages?  How can you diagnose and solve the problem?

Read the rest of this post »

What’s Happening With My Account? – Account Status Reports

Monday, September 10th, 2012

Customers often want to know what is happening and why – and rightly so!

Many of the Support requests we receive involve tracking down information in logs and determining why certain things happen the way that they do.  Invariably, there is no real “issue”, just a need to clarify what is happening and why so that email filters, program settings, web site marketing, and other factors can be adjusted properly.

Over the years, LuxSci has frequently added self service reporting tools to its user and administrative interfaces.  Customers are empowered to determine for themselves on their own time schedule many things that were previously the purview of senior Support.

In this article, we review many of the reporting options available to customer accounts … as most people, even existing long time customers, may not be aware of the full scope of what is actually available to them.

Read the rest of this post »

Reports: Tracking Sent Email Messages – Messages Sent and Delivery Status

Monday, September 10th, 2012

The number one type of Support request we receive involves tracking sent email messages and seeing what happened to them.  Most of these questions could be answered by the users themselves if they were aware of the rich sent email reporting tools available to them.

LuxSci provides detailed searchable, downloadable reports on email messages sent from WebMail and SMTP and includes real-time delivery tracking information so you can see exactly what has been delivered, what is still queued, what has failed — and why.

Read the rest of this post »

LUXSCI