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Posts Tagged ‘mx’

Why am I still getting spam at my old email provider?

Wednesday, January 18th, 2017


This question came in through “Ask Erik:”

Hi Erik,

I came across your article entitled Split Domain Routing: Getting Email for Your Domain at Two Providers while trying to figure out why one of the people in the small 3 person company I am affiliated with got a call from our web hosting and domain name company asking him to increase his email storage capacity even though we had migrated our email service away from them 2 years ago and at that time had redirected our DNS MX records to our new email provider.

When I looked at my colleague’s email on the old service, I saw that he is still receiving spam mail there even though he is getting all his business mail through the new provider. How is it possible that he gets any mail at the old place at all now? I think the money he paid them is a completely ripoff as that is not his working email! Unfortunately I am the only one of the 3 of us that understands any of this…and that isn’t saying much. Thanks for any thoughts.

Hello!  This is actually quote a common scenario.  If you do not close down your account with your old email provider, then that provider will usually still accept inbound email addressed to you which arrives at its servers.

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Where’s the Email? Diagnosing and Resolving Issues with Missing Email

Monday, December 1st, 2014

In many ways, the Internet is still like the Wild Wild West. Email messages sent to you or from you can and do “go missing” for no apparent reason.  This can happen no matter what email provider you use. So, what happened to these “AWOL” messages?  How can you diagnose and solve the problem?

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