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Posts Tagged ‘delivery’

Email Delivery: How do you know if they got your message?

Monday, July 17th, 2017

You just sent an important business communication via email and assume all is well … but what if that email was not received?

How do you know if they got your email message?

How do you know?  There could be significant delays or consequences if the message was not delivered.  What can you do to put your mind at ease?

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Query the LuxSci API for Email Sending and Delivery Status Reports

Thursday, July 16th, 2015

LuxSci’s API has been expanded to enable automated queries for reports of:

  1. What messages have been sent from SMTP and/or WebMail
  2. The current delivery status (tracking) of these messages
  3. Feedback loop notices for these messages
  4. The history of SMTP login failures and sending failures due to sender usage problems

All of these reports are available at the account level (e.g. to download information for one or all users in an account) and at the user level (where someone using the user API can query data about his/her own sending activity).  Each API request can return up to 50,000 matches or 50MB of data and you can easily submit multiple queries to “page” though very large result sets.  The queries support refinement by date range, customization of the number of matches returned at once, and include report-specific search capabilities so that, for example, you could find only message sent to a particular person or which have a particular delivery status.

These reports are available to all customers — business email, dedicated, and High Volume email sending.

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Where’s the Email? Diagnosing and Resolving Issues with Missing Email

Monday, December 1st, 2014

In many ways, the Internet is still like the Wild Wild West. Email messages sent to you or from you can and do “go missing” for no apparent reason.  This can happen no matter what email provider you use. So, what happened to these “AWOL” messages?  How can you diagnose and solve the problem?

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Why LuxSci’s Business Email Servers are Not on Blacklists

Monday, January 20th, 2014

LuxSci is serious about the quick and efficient delivery of all email sent by our clients. We take extra steps to ensure that our servers sending outbound email are not blacklisted.  Indeed, while it is impossible to never get on any blacklist (unless you are not sending email), our business and enterprise email hosting servers have very rarely been blocked; in theses cases, we have quickly re-routed email around the blocks to ensure delivery until the block is removed.

(Note that this article applies to our email hosting services, and not to our separate High Volume outbound email marketing service — which we run through separate servers and which we also monitor constantly to catch and remediate any possible blacklistsing).

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Split Domain Routing: Getting Email for Your Domain at Two Providers

Wednesday, February 20th, 2013

Split Domain Routing (SDR) is a term used when you wish for some users in your domain to be able to get email at company X while others can get their email at company Y … and all these users have email addresses in the same domain.

For example, lets say your company domain is “my-doctors-on-call.com” and you are in the process of moving your email from some company X to LuxSci.com. You have doctors Joe and Emily whose email addresses are joe@my-doctors-0n-call.com and emily@my-doctors-on-call.com.  The migration is not complete or you need to migrate over time for some reason … so Joe needs to still get his email at Company X, but Emily is all moved and needs to get her email at LuxSci.com.  This is “Split Domain Routing” … some email going one place, some going elsewhere.

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