We field questions daily from customers who need to configure some special software or piece of equipment to send them email, but can’t because their SMTP logins require authentication (e.g. a username and password), or their software/hardware cannot be configured to connect to specific SMTP ports, or maybe because their logins require SSL/TLS for transmission security but their device doesn’t support that (and isn’t sending anything sensitive anyway).
Of course, software can be updated; there are always newer or more expensive devices that have more robust email sending capabilities. However, additional time and/or cost is rarely the ideal solution. If the program/device will not be sending sensitive data and the email stream does not require end-to-end protection (e.g. for HIPAA compliance), then there is a very easy work around to get the device to send your mail.
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