" tracking Archives - LuxSci

Posts Tagged ‘tracking’

Custom Email Header Tracking and Reporting

Thursday, August 15th, 2019

Does your outbound email sending system incorporate custom email headers in each message … headers that track potentially important per-message information such as:

  • Email Campaign ID
  • Customer Segment ID
  • Unique message ID
  • Auto-responder code
  • etc.?

Many systems include such information; however, the email headers that these and other types of tracking information are recorded in are named different things by different programs and even by different users of the same program.

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How can I determine if an email was actually sent to me?

Wednesday, June 14th, 2017

Someone claims to have sent you an email message.  You never got it, as far as you know.  How can you determine if the sender actually sent the message?  How to you prove or disprove the claim?

This question is submitted by a reader via “Ask Erik” — a channel by which anyone can ask LuxSci a technical question.

Email

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Reports: Tracking Sent Email Messages – Messages Sent and Delivery Status

Monday, September 10th, 2012

The number one type of Support request we receive involves tracking sent email messages and seeing what happened to them.  Most of these questions could be answered by the users themselves if they were aware of the rich sent email reporting tools available to them.

LuxSci provides detailed searchable, downloadable reports on email messages sent from WebMail and SMTP and includes real-time delivery tracking information so you can see exactly what has been delivered, what is still queued, what has failed — and why.

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