Perhaps you were wondering...?
- What kind of support does LuxSci provide?
- Technical support is included with all accounts. LuxSci's support staff are located in the USA and are all US citizens. Standard
support hours are 9am to 11pm Eastern Time, USA. During this time, our staff is standing by to
answer your questions via email, support ticket, and phone. Emergency, mission-critical support
is available 24/7/365. (Read more about LuxSci Support.
- What email security features does LuxSci have?
- In addition to SecureLine for email encryption,
LuxSci provides a wide range of security features including: Two-factor login, password expiration,
opportunistic TLS for inbound and outbound email, email header scrubbing,
login auditing, custom firewalls, customizable session timeouts, and more.
(Read more about the LuxSci security and privacy focus.)
- What programs & devices does LuxSci work with? Do I have to download something?
- LuxSci email works with any email program on any computer or mobile device, including
Outlook, Mac Mail, Thunderbird, and the default email programs in iOS and Android. LuxSci
email and SecureLine email encryption work through secure IMAP, SMTP, and POP connections from your programs to the server
— there is never any need to download special programs, Apps, or plugins.
Additionally, LuxSci provides an option for using ActiveSync
for real-time synchronization of email, contacts, calendars and more with your mobile devices
and recent versions of Outlook / Windows Mail.
- Are email messages backed up?
- LuxSci includes 7x daily on-site and 4x weekly off-site backups of
all of your email, web, and other data. You can request free restores as
needed, although very frequent or very complex restore requests may incur
a sur-charge. (Read more about backups at LuxSci.)
Daily and weekly snapshots also protect your sensitive data against
server failure -- we can always restore all of your data. (Read more on LuxSci infrastructure and reliability.
LuxSci also offers Email Archival for saving
copies of all inbound and outbound email -- copies that cannot be edited or deleted and which are saved for
up to 10 years.
- How much disk space do I get?
- A shared business-class email hosting account comes with 50GB of
disk space that is shared among all of your users (we do not limit space
on a per-user basis although you have the option imposing such limits). If
you exceed your limit or want to buy more space, we charge $0.75/GB. (Read
more at Business-class vs
Enterprise Class and Standard
Shared Hosting: Disk space limits.)
Dedicated server customers can get from 10 GB up to 9,000 GB of space
per server. Dedicated is the way to go if you have large-scale storage
- What are the limits for email sending, receiving, etc.?
- LuxSci permit you to send and receive email messages that are up to
200 MB each (for customers with Email Archival, the limit is 50MB/message).
Email hosting customers can send up to 300 email messages/day; each
message can be sent to up to 1000 recipients. These messages are not to be
used for bulk emailing of any kind (per our acceptable use policy).
For email marketing and large scale sending needs, we offer a separate
High Volume service. This additional service (and the
associated cost) can be added to your business email hosting account.
There is no explicit limit on the number of messages that you can
receive. However, the receipt of large quantities of messages "all at once"
(e.g. many 100s or 1000s of messages at a time) can cause your inbound
email to be automatically suspended to protect our servers from inbound
email abuse and "mail bombs". If you need to receive large numbers of
messages in a short time, LuxSci provides dedicated inbound email
There are no limits on the number of users that can be in your account
or the number of addresses that can be in your address book.
We do not limit the number of messages that you can store in your email
folder. It is important to note, however, that larger folders are slower
to use than smaller folders (more than 100,000 messages would be extremely
slow) and no email folder can contain more than 1 million messages.
- Where are your servers located?
- The majority of our servers are located in Texas, USA. Customers
ordering dedicated servers can request that their servers be located in
other areas of the USA, London, Sydney, or Hong Kong.
- How do I move my email to LuxSci?
- LuxSci has an automated email
migration service for transferring all of the email folders for all of
your users. (For more details see: Migrate Your Data to LuxSci.)
Got it all figured out?
Accounts start at $10/mo for 10 users & 50G Disk
Shared accounts usually ready within an hour.
Account term is month-to-month; 30-day refund policy.
The transition from our old Exchange server to LuxSci went very well.
Users are happy with the WebMail interface and the performance. We
certainly appreciate the very helpful and prompt support of all of you
guys at the help desk. Part of the sale to our management was the
excellent availability of quality support. Thanks.
Starting at $10/mo