Perhaps you were wondering...?
- What kind of support does LuxSci provide?
- We include technical support with all accounts. LuxSci's
support staff are located in the USA and are all US citizens. Standard
support hours are 9am to 11pm Eastern Time, USA. During this time, our
staff is standing by to answer your questions via email, support ticket,
and phone. Emergency, mission-critical support is available 24/7/365.
(Read more about LuxSci Support.)
- What email security features does LuxSci have?
- In addition to SecureLine for
email encryption, LuxSci provides a range of security features including
two-factor login, password expiration, opportunistic TLS for inbound and
outbound email, email header
scrubbing, login auditing, custom firewalls, customizable session
timeouts, and more. (Read more about the LuxSci security and privacy focus.)
- What programs & devices does LuxSci work with? Do I have to download something?
- LuxSci email works with any email program on any computer or mobile
device, including Outlook, Mac Mail, Thunderbird, and the default email
programs in iOS and Android. LuxSci email and SecureLine email encryption
work through secure IMAP, SMTP, and POP connections from your programs to
the server. There is never any need to download special programs, apps,
or plugins. Additionally, LuxSci provides an option for using ActiveSync for real-time
synchronization of email, contacts, calendars and more with your mobile
devices and recent versions of Outlook/Windows Mail.
- Are email messages backed up?
- LuxSci includes 7x daily on-site and 4x weekly off-site backups of
all of your email, Web, and other data. You can request free restores as
needed, although very frequent or very complex restore requests may incur
a surcharge. (Read more about backups at LuxSci.)
Daily and weekly snapshots also protect your sensitive data against
server failure, and we can always restore all your data. (Read more on LuxSci infrastructure and reliability.
LuxSci also offers Email Archival for
saving copies of all inbound and outbound email. These copies cannot be
edited or deleted by anyone. We sabe them for up to 10 years.
- How much disk space do I get?
- A shared business-class email hosting account comes with 50GB of
disk space that you share among all your users (we do not limit space on a
per-user basis although you can opt to impose suc limits). If you exceed
your limit or want to buy more space, we charge $0.75/GB. (Read more at Business-class vs Enterprise
Class and Standard
Shared Hosting: Disk space limits.)
Dedicated server customers can get from 10 GB up to 9000 GB of space
per server. Dedicated is the way to go if you have large-scale storage
- What are the limits for email sending, receiving, etc.?
- LuxSci permits you to send and receive email messages that are up to
200 MB each (for customers with Email Archival, the limit is 50MB/message).
Email hosting customers can send up to 300 email messages/day;
customers can send each message to up to 1000 recipients. These messages
are not for use with bulk emailing of any kind (See our acceptable use
For email marketing and large-scale sending needs, we offer a separate
High Volume service. Wd can add this additional service
(and the associated cost) to your business email hosting account.
There's no explicit limit on the number of messages you can receive.
However, the receipt of large quantities of messages all at once (many
100s or 1000s of messages at a time, for example) can cause your inbound
email to suspend automatically to protect our servers from inbound email
abuse and "mail bombs." If you need to receive large numbers of messages
in a short time, LuxSci provides dedicated inbound email processing
There are no limits on the number of users who can be in your account
or the number of addresses you can have in your address book.
We don't limit the number of messages you can store in your email
folder. It's important to note, however, that larger folders are slower to
use than smaller folders (more than 100,000 messages would be extremely
slow) and no email folder can contain more than 1 million messages.
- Where are your servers located?
- The majority of our servers are located in the state of Texas, USA.
Customers ordering dedicated servers can request that their servers be in
other areas of the USA, London, Sydney, or Hong Kong.
- How do I move my email to LuxSci?
- LuxSci has an automated email
migration service for transferring the email folders for all your
users. (For more details, see Migrate
Your Data to LuxSci.)
Got it all figured out?
Accounts start at $10/mo for 10 users & 50GB disk
Shared accounts usually ready within an hour.
Account term is month-to-month; 30-day refund policy.
The transition from our old Exchange server to LuxSci went very well.
Users are happy with the WebMail interface and the performance. We
certainly appreciate the very helpful and prompt support of all of you
guys at the help desk. Part of the sale to our management was the
excellent availability of quality support. Thanks.
Starting at $10/mo