Email messages are delivered to LuxSci via API, SMTP, or WebMail. They are then passed to the proprietary SecureLineTM encryption engine. SecureLine gathers information from numerous sources to dynamically determine the optimal email encryption method to use for each recipient. The messages are then encrypted and securely delivered.
Everything is automatic and dynamic. The sender does not have to do anything.
Unlike other SaaS solutions that place all client data in a shared cloud, LuxSci is unique in that it can provide each client with their own dedicated server, cluster, or unique custom deployment. This can be compared to having one's property secured in a moated castle versus a communal camping site. The solution is more reliable, ensures consistency, and vastly improves the overall security of your data.
Custom cluster solutions can be tailored for very large numbers of users, very high security, and business continuity. They are designed to be resilient to data center failure and can include:
If a custom solution might be right for you, talk to a LuxSci Expert.
We include technical support with all accounts. LuxSci's support staff are located in the USA and are all US citizens. Standard support hours are 9am to 11pm Eastern Time, USA. During this time, our staff is standing by to answer your questions via email, support ticket, and phone. Emergency, mission-critical support is available 24/7/365. (See more about LuxSci Support.)
In addition to SecureLineTM for email encryption, LuxSci provides a range of security features including two-factor login, password expiration, opportunistic and forced TLS for inbound and outbound email, email header scrubbing, login auditing, custom firewalls, customizable session timeouts, and more. (Read more about LuxSci's security and privacy focus.)
LuxSci email works with any email program on any computer or mobile device, including Outlook, Mac Mail, Thunderbird, and the default email programs in iOS and Android. LuxSci email and SecureLineTM email encryption work through secure IMAP, SMTP, POP connections. There is never any need to download special programs, apps, or plugins. Additionally, LuxSci provides an option for using ActiveSync for real-time synchronization of email, contacts and calendars with your mobile devices and recent versions of Outlook for Windows.
LuxSci includes 7x daily on-site and 4x weekly off-site backups of all of your email, web, and other data. You can request free restores as needed, although very frequent or very complex restore requests may incur a surcharge. (Read more about backups at LuxSci.)
Daily and weekly snapshots also protect your sensitive data against server failure, and we can always restore all your data. (Read more on LuxSci infrastructure and reliability). Dedicated server customers can request special/custom backup schedules.
LuxSci also offers Email Archival for saving copies of all inbound and outbound email. These copies cannot be edited or deleted by anyone and they do not expire.
A shared Business Class email hosting account comes with 100 GB of disk space that you share among all your users (we do not limit space on a per-user basis although you can opt to impose such limits). If you exceed your limit or want to buy more space, we charge an overage fee.
Dedicated server customers can get up to 16 TB of space per drive mounted to each server. Servers can have up to 10 mounted drives. Dedicated is the way to go if you have large-scale storage needs.
LuxSci permits you to send and receive email messages that are up to 200 MB each (for customers with Email Archival, the limit is 50 MB/message).
Email hosting customers can send up to 300 email messages/day; customers can send each message to up to 1000 recipients. These messages are not for use with bulk emailing of any kind.
For email marketing and large-scale sending needs, we offer a separate High Volume Secure Sending service. We can add this additional service (and the associated cost) to your email hosting account.
There's no explicit limit on the number of messages that you can receive. However, the receipt of large quantities of messages all at once (many 100s or 1000s of messages at a time, for example) can cause your inbound email to suspend automatically to protect our servers from inbound email abuse and "mail bombs." If you need to receive large numbers of messages in a short time, LuxSci provides dedicated inbound email processing servers.
There are no limits on the number of users who can be in your account or the number of addresses you can have in your address book.
We don't limit the number of messages you can store in your email folder. It's important to note, however, that larger folders are slower to use than smaller folders (more than 100,000 messages would be extremely slow) and no email folder can contain more than 1 million messages.
The majority of our servers are located in USA. Customers ordering Business class dedicated servers can request that their servers be in specific areas of the USA, London, Sydney, or Hong Kong.
Yes. LuxSci SecureLineTM enables you to send compliant email to anyone with an email address. Your recipients do not need to use LuxSci themselves.
Yes. Recipients of your secure email messages can reply to you.
If some messages do not include ePHI, you can choose to opt out of using encryption for them. LuxSci does not support opt-in encryption (where you manually specify which messages need encryption) for HIPAA-compliant accounts, because it's too risky for HIPAA compliance. We do support Opt-In encryption if you do not need HIPAA compliance.
When you send an email message through WebMail, from either your mobile device or your email program, that message is transmitted securely to LuxSci's servers using TLS. Once the message arrives, LuxSci encrypts the message for each of your recipients and then delivers the encrypted message to the recipient's email servers. Based on your account preferences, who the recipients are, where their email host is, and settings in your account, the encryption used can take the form of: SMTP TLS, Secure Message Pick Up (Escrow), PGP, or S/MIME. The type of encryption used is dynamically determined at send time.
Yes, it can be. It depends on your choice of account settings. See Ensuring all data is encrypted at rest with LuxSci.
It depends. Messages sent using SMTP TLS do not require anything special to open them since they're encrypted only during transmission. Messages sent using Escrow (Secure Portal Pick Up) do require the recipients to authenticate themselves to our secure web site in order to access their secure messages. You can do this either (a) by using a username/password for a free account to access any received message, or (b) by providing an answer to a custom question designated by the message sender. See: SecureLineTM Escrow and SMTP TLS.
LuxSci's secure email hosting was specifically designed to satisfy all HIPAA rules and security requirements. With the implementation and utilization of the following features, and after review and lock down by LuxSci Support, we will confirm your account as being HIPAA compliant in terms of our HIPAA Business Associate Agreement.
Book 1 in the LuxSci Internet Security Series.
Created by Erik Kangas, PhDGet the HIPAA eBook