Secure your ePHI during email communications.
For custom solutions, multiple servers, dedicated hardware and disaster recovery options, contact sales.
|Feature||Shared Business||Shared Enterprise||Dedicated Business||Dedicated Enterprise|
HIPAA Compliance Available?
|USA||Texas, USA||USA or Custom||Texas, USA|
LuxSci's services are provided on servers located in USA-based data centers (RackSpace or Amazon).
*Business Class dedicated servers can be provisioned in RackSpace and Amazon data centers around the world if requested by the customer. There may be an additional setup fee for a non-standard location.
Dedicated servers are required for accounts with 50+ email users.
Maximum Disk Space
Shared accounts support up to 500 GB of storage space, total, for all email belonging to all users in the account. Dedicated servers and clusters can have a potentially unlimited storage capacity.
Disk Space Price: per 100GB
50 GB of disk space comes included with shared accounts. 25-100GB comes included with dedicated accounts (depending on how large/powerful the server chosen is). You can purchase additional blocks of disk space as needed.
Full Disk Encryption
*Business Class dedicated servers from RackSpace, used for large-scale emailing only have full disk encryption if requested by the customer. This will require ordering a separate disk.
Enterprise class servers and Business Class servers at RackSpace enjoy software firewalls and redundant HA hardware firewalls.
Business Class servers at Amazon enjoy software firewalls and AWS Security Group logical network firewalls.
Standard backups of your server data are included. These include 7 daily on-site backups and 4 weekly off-site backups.
Custom Backup/Retention Schedules?
Dedicated server customers can choose custom backup frequencies and retention schedules; this may come with an additional cost. Contact sales for more information.
|Single server||Redundant Cluster||Single Server||Redundant Cluster|
Business Class servers are single virtual servers running in the RackSpace or Amazon Public cloud. Enterprise Class servers are VMWare virtual servers running on a redundant cluster of servers in LuxSci's Private Cloud at RackSpace.
Account Isolation: No other LuxSci customers have access to your server. No shared servers.
In a shared solution, many 100s or 1000s of separate customers share the same server. Security replies on logical and software partitioning of access and resources. Shared solutions are inherently less secure, have less consistent performance, but are less expensive. Dedicated servers are recommended for when security and consistent performance are important.
Ultra-reliable: proof against hardware failure
Enterprise Class servers are virtual machines that run on a redundant VMWare cluster. If one of the underlying hypervisors should have a hardware issue, all servers running on it are immediately rebooted on another hypervisor, limiting potential downtime to seconds.
Choose Enterprise Class when server uptime is a very high priority.
Server Isolation: All servers running on the same hardware belong to LuxSci. No public cloud servers.
In the Business Class environment, your server is in a Public Cloud. This means that other servers running on the same underlying hardware (hypervisor) may be owned by organizations unrelated to LuxSci. This provides some security risk compared to use of LuxSci's Private Cloud Enterprise Class environment, where LuxSci owns the underlying hardware and is in control of all servers running on it. Additionally, the Business Class environment may have less consistent performance due to the possibility of "noisy neighbor" servers outside of LuxSci's control.
Starting Price with HIPAA compliance
Book 1 in the LuxSci Internet Security Series.
Created by Erik Kangas, PhDGet the HIPAA eBook
It's unfortunate that hackers can exploit online communications on the hunt for sensitive information. However, with advanced cybersecurity, you can protect your private email information from hacking and vulnerabilities. At LuxSci, we specialize in email encryption to ensure communication security. Not only are our email services encrypted, but they're also HIPAA- (Health Insurance Portability and Accountability Act) compliant for those in the medical and Healthcare fields. Medical records hold some of your and your patients' most sensitive information: Social Security numbers, insurance IDs, addresses, credit cards, medical records and scheduling details, etc. LuxSci provides the leading service in HIPAA-compliant email, which guarantees the privacy of all ePHI (electronic patient health information) sent within your organization, as well as to patients and other appropriate, outside recipients. HIPAA makes it your legal responsibility to secure your patients' ePHI, and it's our responsibility to provide those securing services.
Complying with HIPAA can overwhelm and confuse when you're trying to find a user-friendly platform. LuxSci is here to make this easy for you. We provide HIPAA-compliant email with form processing and web hosting options. We also help back up your data and offer extensive auditing capabilities. Most important, we offer forced email encryption which comes with a verified seal that links to us and allows your recipients to know that you have properly protected their information.
We include technical support with all accounts. LuxSci's support staff are located in the USA and are all US citizens. Standard support hours are 9am to 11pm Eastern Time, USA. During this time, our staff is standing by to answer your questions via email, support ticket, and phone. Emergency, mission-critical support is available 24/7/365. (See more about LuxSci Support.)
In addition to SecureLine for email encryption, LuxSci provides a range of security features including two-factor login, password expiration, opportunistic and forced TLS for inbound and outbound email, email header scrubbing, login auditing, custom firewalls, customizable session timeouts, and more. (Read more about LuxSci's security and privacy focus.)
LuxSci email works with any email program on any computer or mobile device, including Outlook, Mac Mail, Thunderbird, and the default email programs in iOS and Android. LuxSci email and SecureLine email encryption work through secure IMAP, SMTP, POP connections. There is never any need to download special programs, apps, or plugins. Additionally, LuxSci provides an option for using ActiveSync for real-time synchronization of email, contacts and calendars with your mobile devices and recent versions of Outlook for Windows.
LuxSci includes 7x daily on-site and 4x weekly off-site backups of all of your email, web, and other data. You can request free restores as needed, although very frequent or very complex restore requests may incur a surcharge. (Read more about backups at LuxSci.)
Daily and weekly snapshots also protect your sensitive data against server failure, and we can always restore all your data. (Read more on LuxSci infrastructure and reliability). Dedicated server customers can request special/custom backup schedules.
LuxSci also offers Email Archival for saving copies of all inbound and outbound email. These copies cannot be edited or deleted by anyone and they do not expire.
A shared Business Class email hosting account comes with 100 GB of disk space that you share among all your users (we do not limit space on a per-user basis although you can opt to impose such limits). If you exceed your limit or want to buy more space, we charge an overage fee. (Read more at Business Class vs. Enterprise Class and Standard Shared Hosting: Disk space limits.)
Dedicated server customers can get from 10 GB up to 10 TB of space per server. Dedicated is the way to go if you have large-scale storage needs.
LuxSci permits you to send and receive email messages that are up to 200 MB each (for customers with Email Archival, the limit is 50 MB/message).
Email hosting customers can send up to 300 email messages/day; customers can send each message to up to 1000 recipients. These messages are not for use with bulk emailing of any kind.
For email marketing and large-scale sending needs, we offer a separate High Volume Secure Sending service. We can add this additional service (and the associated cost) to your email hosting account.
There's no explicit limit on the number of messages that you can receive. However, the receipt of large quantities of messages all at once (many 100s or 1000s of messages at a time, for example) can cause your inbound email to suspend automatically to protect our servers from inbound email abuse and "mail bombs." If you need to receive large numbers of messages in a short time, LuxSci provides dedicated inbound email processing servers.
There are no limits on the number of users who can be in your account or the number of addresses you can have in your address book.
We don't limit the number of messages you can store in your email folder. It's important to note, however, that larger folders are slower to use than smaller folders (more than 100,000 messages would be extremely slow) and no email folder can contain more than 1 million messages.
The majority of our servers are located in the state of Texas, USA. Customers ordering Business class dedicated servers can request that their servers be in other areas of the USA, London, Sydney, or Hong Kong.
Yes. LuxSci SecureLine enables you to send compliant email to anyone with an email address. Your recipients do not need to use LuxSci themselves.
Yes. Recipients of your secure email messages can reply to you.
If some messages do not include ePHI, you can choose to opt out of using encryption for them. LuxSci does not support opt-in encryption (where you manually specify which messages need encryption) for HIPAA-compliant accounts, because it's too risky for HIPAA compliance. We do support Opt-In encryption if you do not need HIPAA compliance.
If only some people need to send ePHI, we can segregate your users into two (or more) domains. For example, users who must be fully compliant can have addresses in "secure.yourdomain.com." Users who do not need HIPAA-compliant email can have addresses in "yourdomain.com" and can send and receive without any encryption at all. (We call this per-domain HIPAA compliance.) Users can have addresses in both domains, if needed.
When you send an email message through WebMail, from either your mobile device or your email program, that message is transmitted securely to LuxSci's servers using TLS. Once the message arrives, LuxSci encrypts the message for each of your recipients and then delivers the encrypted message to the recipient's email servers. Based on your account preferences, who the recipients are, where their email host is, and settings in your account, the encryption used can take the form of: SMTP TLS, Secure Message Pick Up (Escrow), PGP, or S/MIME. The type of encryption used is dynamically determined at send time.
Yes, it can be. It depends on your choice of account settings. See Ensuring all data is encrypted at rest with LuxSci.
It depends. Messages sent using SMTP TLS do not require anything special to open them since they're encrypted only during transmission. Messages sent using Escrow (Secure Portal Pick Up) do require the recipients to authenticate themselves to our secure web site in order to access their secure messages. You can do this either (a) by using a username/password for a free account to access any received message, or (b) by providing an answer to a custom question designated by the message sender. See: SecureLine Escrow and SMTP TLS.
HIPAA compliance requires that the transfer of any sensitive or confidential patient health information (ePHI) over the Internet is done securely. Our SecureLine email encryption system is designed to do just that. SecureLine seamlessly and dynamically integrates the following modes of secure email transmission to ensure that you can securely communicate with anyone, no matter what email system they have.
HIPAA requirements are extremely vague and decisions on risk, security, usability and applicability are generally in the hands of each individual organization. As such, LuxSci's email security system is uniquely flexible, allowing you to "dial in" where you need to be on the spectrum from high usability to high security.
For those who wish to leverage of the easy of use offered by SMTP TLS as much as possible, LuxSci offers two very unique features:
LuxSci requires a signed HIPAA Business Associates Agreement (BAA) and a signed Account Restrictions Agreement (ARA) in order for LuxSci to be considered your Business Associate and for us to consider your account HIPAA compliant.
When you sign up for HIPAA-compliant email, SecureLine ensures that all email messages sent via SMTP or through our WebMail interface are sent securely, while remaining flexible enough to allow exceptions where appropriate for usability. The chart below shows how SecureLine can be adjusted to fit the scope of your compliance.
|Who sends ePHI?||Is non-ePHI sending required?||Solution|
|Never||Full account-wide lockdown. All users are required to send securely. Insecure sending is entirely prohibited.|
|Occasionally for some users||Account-wide lockdown with opt-out enabled. All users are required to send securely, but certain users are permitted to opt-out on an individual message basis. All opt-outs are logged.|
|Occasionally for all users||All users have logins to two separate domains — one for secure sending (typically a subdomain), and one for non-ePHI sending. The secure domain is completely locked down to prohibit non-ePHI sending.|
|Never||Majority of users have logins in a non-HIPAA domain, while the few that send ePHI have logins in a different HIPAA-secure domain (typically a subdomain). The secure domain is locked down to prohibit non-ePHI sending.|
|Occasionally||Majority of users have logins in a non-HIPAA domain, while the few that send ePHI have logins in a different HIPAA-secure domain (typically a subdomain). The secure domain is set to allow opt-outs. All opt-outs are logged.|
Your security settings are locked down as soon as your account is created. Once we have your signed BAA and ARA, LuxSci gives your account a final review to make sure everything is in order. At this point your account is considered HIPAA-compliant.
Users are locked down to certain security settings based on whether they will be sending ePHI or not:
|Feature||Sending non-ePHI||Sending ePHI|
Global enforcement of outbound email encryption via WebMail
Global enforcement of outbound email encryption via SMTP
Opt-out of secure sending
Forced secure logins for all services
Email forwarding only over TLS
Insecure email forwards and aliases allowed
WebAide App encryption allowed
Auditing of Blog, Document, and Password apps
Password strength requirement
|Strength may vary||8+ Alphanumeric + Hard to Guess|
WebMail session timeout after inactivity
|Length may vary||up to 3 hours|
Beyond email sending, LuxSci ensures compliance of your email and other data (e.g. WebAides, Widgets, etc.) per the terms of our Business Associate Agreement with you.
LuxSci's HIPAA-compliant email was specifically designed to satisfy all HIPAA rules and security requirements. With the implementation and utilization of the following features, and after review and lock down by LuxSci Support, we will confirm your account as being HIPAA compliant in terms of our HIPAA Business Associate Agreement.
|HIPAA Account Feature||Included|
Signed HIPAA Business Associate Agreement
LuxSci provides a Business Associate Agreement compatible with the HITECH amendments of HIPAA. This defines LuxSci's role in maintaining the Privacy of Protected Health Information (PHI) for you as you seek to be HIPAA-compliant. A document like this is required by HIPAA of any vendor that you use.
HIPAA Compliance Seal / Trust Mark
Once your account is certified by LuxSci as meeting its HIPAA Security Requirements, you can use a LuxSci HIPAA Compliance Seal on your web site or in your HTML Email Signatures, Taglines, or Disclaimers.
A sample HIPAA Seal looks like this (click on it to see an example certification page):
Accounts with Mixed HIPAA and non-HIPAA Domains
HIPAA accounts can be either globally secure, so all users are compliant and encryption and security are fully-enforced for all messages, or they can be secured on a per-domain basis. In the per-domain case, only users in specified "HIPAA Domains" are required to send all email securely; users in other domains can send insecure email messages but cannot deal with ePHI at all. All users in these accounts share certain basic security considerations such as strong passwords, required use of SSL and TLS for server access, etc.
Use of per-domain HIPAA allows organizations to easily manage their compliant and non-compliant domains in a single account and also permits limited collaboration and sharing between non-HIPAA and HIPAA user logins.
Customers can select account-wide or per-domain HIPAA accounts during the ordering process.
As required by the HITECH amendment to HIPAA, LuxSci follows the HIPAA Security and Privacy Rules with respect to all ePHI in your HIPAA-enabled accounts. This means that LuxSci actively ensures that the privacy of all electronic health information is safeguarded while it is stored on our servers, passing through our servers, or on our backups. It also means that LuxSci staff comply with all HIPAA Security and Privacy requirements:
I.e. LuxSci staff themselves obey all of the same HIPAA Security and Privacy requirements that our customers face when dealing with ePHI.
Secure Mobile Email, Calendar, Contact, Task, and Notes Access
Mobile Sync is an optional service that enables you to synchronize email, calendars, contacts, tasks, and notes on your mobile devices automatically and in real time. Mobile Sync is HIPAA-compliant and provides "Remote Wipe", so you can delete ePHI from your mobile device should it become lost or stolen -- preventing possible HIPAA breaches.
Even without Mobile Sync, LuxSci's IMAP, POP, and SMTP services can be used to securely send and receive email on most mobile devices.
LuxSci can offer you an archival solution that is comprehensive, cost-effective, and compliant with most current federal regulations including:
Data Transmission Security & Encryption
In addition to enforced use of SSL and TLS for all connections to our servers, all users automatically send and receive email securely using our SecureLine end-to-end encryption service. All outbound messages sent via SMTP, WebMail, or Premium Mobile Sync will be automatically encrypted. Additionally, SecureLine allows your users to send secured messages to anyone with any valid email address, even if they do not have TLS or S/MIME or PGP support. Those recipients can easily reply back securely or use our SecureSend portal to register for free and initiate secure messages to your SecureLine users.
To provide a user-friendly environment, certain work-arounds are possible, such as the use of TLS transmission for certain recipients instead of end-to-end encryption. See Restrictions to HIPAA Accounts at LuxSci.
Message Integrity Controls
LuxSci's SecureLine and enforced connection encryption (SSL & TLS) ensures that the messages cannot be modified while in transit. Message integrity is assured. Additionally, LuxSci's SecureLine permits the addition of digital signatures to encrypted messages to further ensure the message integrity and prove the identity of the sender.
Unique User Identification & Authentication
LuxSci requires that user names and passwords be entered for access to any of its services. The system recognizes users based on their login information, and controls access based on their identity. HIPAA-compliant accounts are required to utilize a high level of password complexity: 8 characters consisting of letters and numbers or symbols. The password must have "high entropy" and not be easily guessable. Automatic auditing of password changes and password resets is required and performed for HIPAA accounts.
Emergency Access to Email
LuxSci provides a facility for securely archiving copies of all inbound and/or outbound messages for backup and auditing purposes. Administrators thus have secure access to copies of all message content for emergency or other reasons. LuxSci also provides other optional features such as Message Continuity that is used to ensure access to email messages in the event of LuxSci server or data center failure.
Automatic System Logoff
HIPAA compliant accounts have a 20 minute default idle period to web-based interfaces (WebMail). The system will automatically log users off after 20 minutes of inactivity; this can be increased to 3 hours by account administrators. Other services such as POP, IMAP, SMTP and Mobile Sync also have automatic idle timeouts.
Access Audit Controls
LuxSci provides comprehensive security auditing for all accounts. Included in the security audits are password changes, resets, and lookups by LuxSci staff; user access to services such as WebMail, Email Sending (SMTP), POP, IMAP, Mobile Sync, and more; changes to any of the specific "Maximal Security" settings, as well as changes to the "Maximal Security" lock down status. These reports enable verification of user, administrator, and LuxSci Support staff activity on access and security specific changes to the account.
Data Backups & Data Disposal
LuxSci automatically makes backup copies of all data on our servers, including all customer ePHI. Daily backup copies are kept on-site for 2 days and Weekly backup copies are kept off-site for 4 weeks. All data is transmitted securely to the backup servers and stored there in a HIPAA-compliant way. After 4 weeks, all backup copies are destroyed. Accounts can ask for data to be restored from backup for free once/month. LuxSci's Email Archival provides permanent, immutable email storage on servers in multiple geographic locations, updated in real-time, with weekly backups made to optical media. See our complete backup and restore statement for additional information.
Maximal Security Enforcement
The LuxSci "Maximal Security" setting provides individual accounts with the highest level of email security. Security includes implementing the 20 minute WebMail timeout maximum, forcing appropriate outbound encryption, setting password strength requirements, and forcing secure logins. LuxSci support manually reviews any account needing to be HIPAA compliant and ensures that the Maximal Security setting is locked down so these security settings cannot be altered.
Optional Encryption Opt Out on a Per-Message Basis
Though disabled by default, administrators can choose to allow users the option to opt out of SecureLine encryption for a particular message. However, the user must explicitly agree that the message they are sending does not contain any ePHI. All messages sent without SecureLine encryption are logged for auditing purposes, and copies of them can be sent to an auditor email address for review.
Opt Out is available both in WebMail and for messages sent via email programs using our SecureLine Outlook Plugin or via adding opt out content to the email subject line.
Optional VPN Access for Enhanced Security
LuxSci can provide a Virtual Private Network (VPN) connection to further secure access to our email, web, and database servers.
WebAides App Collaboration: Calendars, Contacts, Tasks, File Storage, and more
Compatible with All Major Email Programs
LuxSci supports many versions of all popular email clients (though we recommend using the latest version of each product if possible), both licensed and shareware. If you use a lesser known email client, we should be able to help you configure it as long as the program supports either IMAP or POP, plus SMTP.
Mobile Access (iPhone, Android, iPad, etc.)
Blackberries, iPhones, iPod Touches, iPads, Android and Windows Mobile are some of the more popular mobile devices available to professionals. LuxSci supports all of these phones, as well as any other phone that properly supports the IMAP, POP and SMTP protocols. If your phone doesn't support these protocols but does have a mobile web browser, you have the option to access your email using LuxSci's Mobile Site.
Mobile Push Email
LuxSci's Mobile Sync service includes "Push Email" for email viewing, real-time pushing of new email to your device, as well as for sending of outbound email from your device through LuxSci's servers.
Push email is good for mobile battery longevity and for getting notifications of new email messages as fast as possible.
POP with secure access over SSL/TLS
IMAP with secure access over SSL/TLS
SMTP with secure sending over SSL/TLS
Anonymous SMTP (hide your IP)
Custom Email Filters
Robust, Fast, Automated WebMail
WebMail is designed to work much like a desktop email program.
Internet Explorer v10+, Edge, FireFox, Safari, Opera, Chrome
Secure Access From Anywhere
LuxSci's WebMail interface ALWAYS gives you secure access to your email from any computer or mobile device with Internet access (via SSL with Extended Validation) unless you specify otherwise. WebMail is fully supported in Internet Explorer, FireFox, Opera, Safari, and Chrome. Our Mobile Site, which is a lightweight version of WebMail, is ideal for accessing email using the browser in your mobile phone or for extra security, privacy and simplicity.
WebMail supports Two-Factor authentication (simple via a Google Authenticator, text message, email, or advanced via integration with www.Duo.com), IP access restrictions, and more.
Mobile Version of WebMail
The software requirements that make the full-featured portal good-looking and easy to use also have their down sides. The "Mobile Site" is the solution to these concerns:
Access the Mobile Site automatically with a mobile browser by visiting: https://xpress.luxsci.com
WebMail with secure access over TLS
WebMail via optional easy one touch/click password-less logins
Private Labeled Branded WebMail
Email Folder Management Tools
We provide you with online tools for creating, deleting, renaming, managing, and searching your email folders.
Email Folder Sharing
Email Message Tagging & Adding Keywords
Automated Suggestions from your Address Books
When composing email messages, WebMail will automatically give you recipient suggestions by searching all of your address books for matches; in the name, company, email and nickname fields. You can alter, eliminate or add to these suggestions via keyboard or mouse. This WebMail feature makes it quick and easy to enter recipient email addresses and avoid making errors.
Annotating Email Messages
Signatures: Custom Reply-To/From
WebMail signatures allow you to add personality to your email. In addition to adding a signature to the end of your messages, you can customize the sending name and address. This is ideal if you have many different email addresses [not all of which are hosted at LuxSci] and need to send email (from a single WebMail application) that appears to come from any one of them.
Use of signatures to send emails forged with addresses that you do not have permission to use is a violation of our Acceptable Use Policy.
International Locale and Language Support
LuxSci's WebMail interface fully supports sending and receiving email messages in any language or multiple languages:
LuxSci WebMail is designed for optimized work with dozens of languages such as: English, Spanish, French, German, Russian, Chinese, Japanese, Korean, Swedish, Hebrew, Portuguese, and many more.
Additionally, WebMail allows you to configure:
Drag and Drop Attachment Uploads
Many Other Features (click to see the list!)
WebMail's feature-rich options include:
Reporting: Messages Sent
Searchable, sortable, and downloadable reports of messages sent.
Reporting: Tracking and Deliverability
Searchable, sortable, and downloadable reports of the state of delivery of every message to every recipient. You can see what has been sent, what is still queued, what has been delivered successfully, what has failed ... and exactly why. Reports include the reasons messages may be delayed, exactly why they bounced, and what the recipient servers said when they were delivered. Aggregate reports give you overall delivery statistics on a daily and monthly basis.
SMTP Relaying with security access over TLS/SSL
LuxSci provides SMTP Relaying so that you can send email from email programs (WebMail does not require "SMTP" service to send email).
DKIM - Sign outbound messages
[Optional] Configure DKIM for the domains from which you are sending and get information to add to their DNS so that your recipients can verify your messages and improve their deliverability.
Large Email Messages: up to 200 MB
Security: Email Encryption (via SecureLine)
Anonymous Email (Hide your IP)
High Volume Outbound Email Sending
Outbound Email Forwarding
Domain administrators can:
Global taglines or disclaimers in text and/or HTML cab be configured to appear at the end of all messages sent by your users.
Outbound Email Content Monitoring
Monitor the content of all messages sent from WebMail or from email programs using SMTP.
LuxSci's authenticated SMTP services can be used as a "smart host", which allows users to relay all email from your internal server though our servers for processing before being sent out into the Internet.
With smart hosting, you can take advantage of all of LuxSci's SMTP features, such as automatic outbound email encryption, anonymization, taglines and content monitoring.
Our "Intelligent" Smart host feature treats your email as if it were sent by your individual users. It looks at the "From" address on each message, rather than the single user connecting to LuxSci's SMTP services. This permits enforcement of per-user SMTP limits, per-user reporting on SMTP usage, per-user customization of taglines, per-user exemptions from some tools, and full support SecureLine automatic end-to-end outbound email encryption.
Intelligent smarthost is included with our standard SMTP service.
Smart hosting for Office365 and G Suite is also supported.
Filtering: Spam, Virus, Content and Attachments
Archival: Inbound and Outbound Email
Collaboration Apps: Shared Address Books, Calendars and Tasks
User Login Auditing and Tracking
Email Auto-Responders / Vacation Notices
Email auto-responders let you setup pre-defined responses to email messages that you receive while you are away -- out of the office, on vacation, or otherwise unavailable. They also allow for the configuration of complex automated response rules.
Email Forwarding and Email Aliases
An email alias is not an actual user, but rather a rule that indicates to whom the email should be delivered. Individual users can also configure email forwarding for their inbound email.
Auto-Download POP Email from Other Accounts
If you have other email accounts with POP access, you can download messages from these remote accounts to your LuxSci email folders.
These email alerts are HTML for easy reading and include a CSV (Excel) file with all of the data for easy analysis. With these reports you can always be aware of failed deliveries and do not have to worry about getting and reading bounce messages. You can configure these reports so that managers can get copies of the failure reports for users and thus can ensure that important messages are all properly delivered.
Feedback Loops with Major ISPs
We collect spam complaint reports via agreements with major ISPs to detect spamming and other issues quickly and to help keep our servers off of black lists. Users and administrators can see reports of SPAM complaints in our web interface. Users and administrators can also have digests of their received SPAM complaints automatically emailed to them (with detailed information in attached CSV files) so that they are made aware of issues as soon as possible and to make opting complaining recipients out of mailing lists quick and easy.
New accounts ready in 1 hour*
Account term is month-to-month
Free 30-minute training call included
*for non-dedicated-server orders placed between 9am and 10pm Eastern Time, USA. Provisioning can be delayed due to issues validating orders.
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"
I have been very happy with LuxSci -- I especially like the peace of mind I have regarding HIPPA compliance and the privacy of my sensitive information. The product is easy to use and does what I need."
Your standard and HIPAA-compliant hosting services are awesome, working exactly like we envisioned. Pricing is very fair and support has been wonderful! Would definitely recommend you."
I have been very happy with the products & services. They have exceeded my expectations thus far because whenever I need something, I can either easily find the answer myself, or if not the telephone tech support is extremely helpful. Thanks!"
Bryan Patrick, Website Administrator, CentrePointe Counseling, Inc.
Allen Job, All Smiles Pediatric Dentistry
Leslie Malin, LCSW-R, Alchemy of Aging
Jeff Deitch, President, InfoWerks Data Services, Incorporated, Pharmacy Data Security and Retention
Chris Lynch, Agency Tech Specialist, Capital Financial Partners