The LuxSci Reseller program is designed for customers who are managing services for multiple sub-clients to pay less for those services. Resellers direct bill their sub-clients and provide the front line of support and account management. This allows us to charge them less.
Any customer can sign up and request a reseller account via the LuxSci ordering tools. However, only some customers will be eligible for Reseller credits. Reseller eligibility is based on the reseller account servicing at least 3 distinct sub-clients.
This determination is made manually by the LuxSci billing department.
The "Credit Percentage" for a Reseller is determined by the total Monthly Payments of the Reseller's account (and any accounts it globally manages and the value of any linked Affiliate account).
|Total Monthly Payments||Credit Percentage|
|$0 — $49.99||none|
|$50 — $499.99||10%||
|$500 — $4999.99||15%||
LuxSci sells many different services and these services have widely differing profit margins. For example, we provide disk space roughly "at cost." We can not provide the same credits on all services for this reason. Instead, we break up all services and fees into three categories based on the available profit margin: fully commissionsable, partly commissionable, and not commissionable.
The table below indicates what types of services fall into each class:
|Fully Commissionable||Partly Commissionable||NOT Commissionable|
For example, a customer with a Px2 Dedicated Server ($200/mo, 75% commissionable) and 25 users (Starter Plus: $4/each, fully commissionable) would have the following:
Monthly Payment = 25 x $4/mo + $200/mo = $300/mo
Monthly Value = 100% x 25 x $4/mo + 75% x $200/mo = $250/mo
Resellers will pay standard LuxSci retail prices for their accounts and services. However, Credits will be applied to their billing statements when those are issued. How does this work?
Lets say that you are paying $1500/mo on your account, it has $1000/mo in "Monthly Value" and that you have a 15% Credit Percentage:
A Reseller may find it also useful to be an Affiliate -- e.g. some account may be referred while some others may be managed directly. LuxSci supports linking Reseller and Affiliate accounts, though you will have to contact Support to make this happen. When these accounts are linked:
Charge Your Clients Whatever You Want
You charge your clients based on the margins you require. You are responsible for billing your clients and collecting money from them; we charge you for your account usage as a whole.
A La Carte Licensing
You can upgrade your account any time to add any increment to the licenses that are available for users, disk space, and other services. Most services can be purchased "a la carte" so that your clients can have different sets of services and so you only buy what you need.
Private Labeled WebMail / Branding
You can optionally setup Private Labeled WebMail interfaces for your clients to use for WebMail and account administration. Using SSL certificates, you can fully customize using your own domain names so that there is no trace of "LuxSci" in any interface. LuxSci's SecureLine services are also configurable with Private Labeling.
Private Support Ticket Interface for You
You can optionally provide tier-1 support to your users and ask us for help when needed, or leave all the support to LuxSci's support staff. LuxSci also provides "private support tickets" so that you can use our ticketing interface to help your users on your issues privately -- without LuxSci's attention or intervention.
Application Programming Interface (API)
You can optionally integrate your LuxSci account with external web sites or applications using our Account Access API. This allows you to create and manage users, domains, and aliases programmatically.
Large Reseller Accounts - Dedicated Servers
Resellers with large numbers of clients can utilize LuxSci's managed dedicated servers and PODs, if needed. Contact sales to see if this would be appropriate for you or to plan the setup of your account so that it is easy to migrate to such a configuration in the future.
Multple-Account Administration via Single Login
Resellers who have multiple LuxSci accounts can now utilize a special feature called "Global Account Administration" that allows them to administer and pay for all (or any subset of) their accounts with a single login. This feature also permits searching across all accounts and access to advanced controls for clients whose accounts are on dedicated servers.
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"
I am extremely satisfied with your security features and with the extent of knowledge of your support staff. You provide a solid, reliable service and also manage to continue to add more thoughtful features -- all at a reasonable price."