There is a lot of hype about Cloud Storage, Cloud Computing, Cloud Servers, and related things that can be accomplished in the pervasive land of distributed, abstracted computers.  LuxSci now also offers the option of running on dedicated servers in the cloud, in addition to the more common options of running on shared server(s) and on real dedicated servers.  However, this all begs the questions:  “What exactly is a cloud server?”, “How powerful is it?”, “How reliable is it?”, and “When is a Cloud Server a better solution than a Basic or Premium Dedicated Server?”

Here we answer those questions for you, at least in the context of the Cloud Servers within the Rackspace Cloud — which are the servers  offered by LuxSci. 

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LuxSci has updated its Token Support pricing model.  This support model allows eligible customers for pay for support “as they go”, rather than having unlimited support included as part of their per-user fee.

The new support token model lowers the per-token price to $25 each and reduces the cost of support issues for both Dedicated Server and Software Platform customers.

• Dedicated Server customers can choose to pay for support “as they go” so that their monthly server fees do not include any per-user component for flat-rate unlimited support.
• Software Platform customers supplement their own internal support staff with our assistance, paying “as they go”.

“Pay as you go” Token-based support is not available to customers on shared servers.

For more details, see Token-Based Technical Support.

LuxSci has a history of helping businesses with mission-critical needs by providing highly customized solutions on dedicated server(s) at Rackspace.  These are fully-outsourced, high performing, reliable, and private instances of LuxSci’s email and web services, managed and supported by LuxSci.  Recently, the premium Rackspace server has grown out of the price range of our customers whose situation and/or budget require a dedicated environment.

In response, LuxSci has expanded its dedicated server offerings to include ones that are significantly less expensive.  We now have 3 types of dedicated server offerings, starting from $179/mo and with no long-term contract:

• Dedicated Cloud Servers, hosted in Rackspace’s server cloud,
• Basic Dedicated Servers, hosted at ServerBeach,
• Premium Dedicated Servers, hosted with Rackspace and Peer1

Prices include:

• Hardware: The server hardware available through the Server Provider
• Software: The license fees for running LuxSci software and frequent software updates.
• Maintenance: Server monitoring and management by LuxSci
• Support: Technical support by LuxSci

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