LuxSci is pleased to present our latest feature for improving the secure email experience for Microsoft Outlook users — the new SecureLine Plugin for Outlook!

This tool integrates the outbound encryption features of the LuxSci WebMail interface into Outlook versions 2007+, allowing our SecureLine users to easily send encrypted messages to any email address via SecureLine Escrow, TLS, PGP, or S/MIME (based on the recipient’s encryption capabilities).

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Frequently we are approached by customers who have automated systems that need to send out secured emails on demand and without any manual interaction.  These could be web site response systems for sensitive information, health care labs emailing results which need to meet HIPAA compliance, or other situations where the email messages must all be secured.

LuxSci’s SecureLine service provides a means for encrypting some or all outbound email messages using any combination of 4 different email encryption techologies: SMTP TLS, PGP, S/MIME, and SecureLine Escrow (secure message pickup).

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Many of our customers require that electronic digital signatures be added to outbound email messages.  Here we discuss what these are, what they do for you, and how to add them using LuxSci SecureLine email encryption.

What are Digital Signatures?

In short, adding a digital signature to an email message allows:

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Customers often ask how they can know if a message has been read by a specific recipient.  Typically, this is done by requesting a “Read Receipt” when sending the message; however, read receipts are not reliable.  Spammers use techniques such as HTML “web bug” tracking to see if you have read an email message and thus if your email address is valid and ripe for more spamming; this is also not reliable. LuxSci’s SecureLine Escrow service includes a 100% reliable Read Receipt function that can be used when it is essential to know if someone has read a message. It also allows for message retraction (removing further access to an email message).

This article goes over these various methods of determining if a message has been read, shows how each works, and discusses the pros and cons of each.

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LuxSci’s SecureLine end-to-end email security system enables allows customers to enable use of TLS for email delivery, without any further encryption, when TLS is supported by the recipient email servers and the customers’ needs only include transport encryption (i.e. for HIPAA).  This provides security with maximum usability, when available.

However, TLS is not as secure as SecureLine Escrow for email communications.  For cases where enhanced security is desired, even to a recipient whose email servers support TLS, LuxSci’s WebMail email composer now permits users to override the use of “TLS Only” so that “SecureLine Escrow” can be used instead — on a message-by-message basis.  I.e., users can now use Escrow “on demand” to provide enhanced security over TLS.

Additionally, users have a new preference (under “Email Composition > SecureLine” preferences), where they can alter the behavior of WebMail so that “TLS Only” delivery is NOT used for them unless requested — Escrow can be used by default if desired.

These new security settings only apply to SecureLine customers who have “TLS” enabled as a viable secure email delivery method in their account.

This latest tutorial video shows what SecureLine Escrow looks like to a recipient of an encrypted email message. It also demonstrates how SecureSend can be used by anyone with an email address to send a LuxSci SecureLine user a secure email message at anytime and for free.

Watch Video: SecureLine Escrow and SecureSend from an End User’s Perspective

LuxSci has just added a new feature for accounts using SecureLine end-to-end email encryption.  The “SecureLine Escrow Audit Report” provides a downloadable list of all secure messages sent via SecureLine Escrow by all users in the account and includes:

• Sender
• Recipient
• Subject
• Message Size
• Date and Time Sent
• Date and Time the message expires from Escrow
• Date and Time the message was last viewed by the recipient
• IP address of the recipient when the message was last viewed

This report provides account administrators a quick way to globally audit what has been sent and to see what messages have been opened by recipients.  It is available in the administrative “Reports” area.

LuxSci has updated its web-based email composition tool in two significant ways:

1. Never get auto-logged out of WebMail again because it is taking a long time for you to compose an email message.
2. Composition of SecureLine-encrypted email messages is now simpler and more user friendly.

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SecureForm is LuxSci’s service that makes it quick and easy to collect data, including files, from web and PDF form posts and have that data emailed to one or more recipients and/or archived in a LuxSci WebAides document storage area.  The “Secure” in SecureForm refers in part to the fact that the emailed form data can be secured using PGP or S/MIME.  This, combined with enforced use of SSL, ensures that the form data is secured from end-to-end … from submission by the end user to the receipt by the web site administrator.  This ensures HIPAA compliance and strong security for that data.

Now, SecureForm supports the option of secure delivery of form data emails to recipients using TLS instead of PGP or S/MIME.  While use of TLS only is less secure than PGP or S/MIME, it is more user friendly — there is no need for certificates or extra steps to decrypt the messages once they arrive.  TLS does provide transport encryption from LuxSci’s servers to the recipients servers and thus still provides HIPAA compliant form data delivery. 

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LuxSci’s SecureLine end-to-end email filtering solution has been augmented with a new, optional, outbound email encryption option: “TLS Only”.

SecureLine accounts that enable “TLS Only” can have their outbound email delivered over an SMTP TLS encrypted channel to recipients whose email services support it.  This mitigates the need for using PGP, S/MIME, or SecureLine Escrow message pickup service for many secure outbound email messages — if TLS message transport encryption is “good enough” for your organization (i.e. it is for HIPAA compliance and it is for most bank-to-bank communications).

SecureLine TLS-Only Outbound Encryption:

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