Even before the COVID-19 pandemic, challenges with clinician burnout were impacting the healthcare system. A 2019 British Medical Association (BMA) survey found 80% of doctors were at high or very high risk of burnout. Enter the pandemic: staffing shortages, supply chain issues, and new regulations all contributed to an increase in clinician burnout over the […]

If you work in a busy healthcare practice, administrative tasks can create additional costs and barriers to care. Common communications like appointment reminders, billing statements, and other external messages take a lot of time to create and send. By automating these emails, it’s possible to increase operational efficiency and improve patient outcomes. What is Email […]

Customers often inquire if email archival is required by HIPAA regulations. There is a great deal of confusion and uncertainty here because: HIPAA lists many requirements but does not provide specific instructions on implementing them. It’s ambiguous but provides a great deal of flexibility for organizations. Email archival adds a fixed cost to any email […]

In the final installment of our series on using digital technology for patient engagement, we discuss how email can promote health literacy and help patients manage chronic conditions. Patient Education and Health Literacy Chronic diseases like diabetes and heart disease require a high degree of health literacy to manage effectively at home. Health literacy is the […]

Next up in our series on patient education and engagement, we look at ways to encourage preventative healthcare with digital technologies.   Vaccines and Flu Shot Information It’s challenging to encourage individuals to get a yearly flu shot. There are many reasons that people do not get annual flu shots. Some of these reasons include: […]