This month, the Cybersecurity and Infrastructure Security Agency (CISA) launched an initiative called MFA May to encourage individuals and businesses to enable multifactor authentication for their accounts. This article defines multifactor authentication and explains why organizations should implement it to improve the security of their accounts.   What is Multifactor Authentication? Multifactor authentication requires users […]

The COVID-19 pandemic accelerated the digital transformation of the health care industry. Telehealth and virtual care delivery rapidly took off out of necessity, but this shift has been coming for a long time. Changing consumer preferences and new technologies are leading healthcare systems to pursue digital transformation. What is Digital Health Transformation? According to HIMSS, […]

Even before the COVID-19 pandemic, challenges with clinician burnout were impacting the healthcare system. A 2019 British Medical Association (BMA) survey found 80% of doctors were at high or very high risk of burnout. Enter the pandemic: staffing shortages, supply chain issues, and new regulations all contributed to an increase in clinician burnout over the […]

If you work in a busy healthcare practice, administrative tasks can create additional costs and barriers to care. Common communications like appointment reminders, billing statements, and other external messages take a lot of time to create and send. By automating these emails, it’s possible to increase operational efficiency and improve patient outcomes. What is Email […]

Customers often inquire if email archival is required by HIPAA regulations. There is a great deal of confusion and uncertainty here because: HIPAA lists many requirements but does not provide specific instructions on implementing them. It’s ambiguous but provides a great deal of flexibility for organizations. Email archival adds a fixed cost to any email […]