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Posts Tagged ‘delivery’

Enhanced Email Security Reports

Monday, November 19th, 2012

LuxSci provides a vast array of options for sending outbound email securely — from Opportunistic TLS, to SecureLine for enforced TLS and other methods of end-to-end email encryption.  Many organizations requiring HIPAA compliance or high security solutions rely on these services every day.

In relation to these services, we are commonly asked: “Was the email message sent securely?  How do we know?  What kind of encryption was used?  Did the user receive the message? etc.”.

LuxSci has offered email sending and delivery status reports for some time.  What was missing until now was the ability for users to see if the message was delivered securely and by which method.

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Reports: Tracking Sent Email Messages – Messages Sent and Delivery Status

Monday, September 10th, 2012

The number one type of Support request we receive involves tracking sent email messages and seeing what happened to them.  Most of these questions could be answered by the users themselves if they were aware of the rich sent email reporting tools available to them.

LuxSci provides detailed searchable, downloadable reports on email messages sent from WebMail and SMTP and includes real-time delivery tracking information so you can see exactly what has been delivered, what is still queued, what has failed — and why.

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Automatic Notifications of Email Delivery Status

Thursday, April 19th, 2012

Whether you send a modest number of messages for business purposes or millions for marketing, the disposition of these messages — successfully delivered, failures, and which are “still trying” is valuable information.

This “delivery status tracking” is key to:

  • Ensuring that the correct people have received your messages
  • Ensuring that mailing campaigns are being delivered properly to recipients’ mail boxes
  • Pruning mailing lists of invalid addresses
  • Checking the status of specific messages

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Sent Email Delivery Tracking Reports Have Arrived

Monday, November 14th, 2011

What happened to that email message that I sent 3 days ago?  It “never arrived!”.

Our Support team fields this kind of question on a daily basis.  Usually the message never arrived because the address was misspelled, the message was never actually sent, or it was filtered by the recipient’s servers.  There are many other reasons why messages “disappear” as well.

Customers sending email to mailing lists (e.g. those using LuxSci High Volume services), often want an easy way to find out what addresses failed and why, and to know for sure what messages were delivered properly.

Now, LuxSci customers can see for themselves exactly what messages have been sent and track them to learn what the disposition of any particular message to any recipient is at any time.  The new reporting tools are fast, easy, and no longer require the assistance of Support.

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