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Posts Tagged ‘report’

Email Delivery: How do you know if they got your message?

Monday, July 17th, 2017

You just sent an important business communication via email and assume all is well … but what if that email was not received?

How do you know if they got your email message?

How do you know?  There could be significant delays or consequences if the message was not delivered.  What can you do to put your mind at ease?

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Dedicated Server Management Interface

Wednesday, June 1st, 2016

LuxSci has just introduced a new user interface for dedicated server customers.   The dedicated server management interface allows customers to view real-time and historical information about their server performance and capacity, enables iptables firewall management, and places certain system management commands in the hands of account administrators.

Insight into server health and metrics is important for capacity planning and for diagnosing and resolving performance issues.  The system metrics and reports exposed in the dedicated server management interface were previously only available to LuxSci support staff.  Now, account administrators can access this same information on demand and perform tasks such as server reboots, apache restarts, and firewall edits when needed without the assistance of technical support.

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What’s Happening With My Account? – Account Status Reports

Monday, September 10th, 2012

Customers often want to know what is happening and why – and rightly so!

Many of the Support requests we receive involve tracking down information in logs and determining why certain things happen the way that they do.  Invariably, there is no real “issue”, just a need to clarify what is happening and why so that email filters, program settings, web site marketing, and other factors can be adjusted properly.

Over the years, LuxSci has frequently added self service reporting tools to its user and administrative interfaces.  Customers are empowered to determine for themselves on their own time schedule many things that were previously the purview of senior Support.

In this article, we review many of the reporting options available to customer accounts … as most people, even existing long time customers, may not be aware of the full scope of what is actually available to them.

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Automatic Notifications of Email Delivery Status

Thursday, April 19th, 2012

Whether you send a modest number of messages for business purposes or millions for marketing, the disposition of these messages — successfully delivered, failures, and which are “still trying” is valuable information.

This “delivery status tracking” is key to:

  • Ensuring that the correct people have received your messages
  • Ensuring that mailing campaigns are being delivered properly to recipients’ mail boxes
  • Pruning mailing lists of invalid addresses
  • Checking the status of specific messages

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Custom Bulk Email Sending Alerts and Usage Reports

Friday, October 15th, 2010

LuxSci has added several new SMTP usage analysis tools which are especially useful for customers sending bulk email though our High Volume Outbound Email Service.

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