" report Archives - HIPAA News, Web & Email Security Tips & News - Plus More | LuxSci

Posts Tagged ‘report’

Email Delivery: How do you know if they got your message?

Monday, July 17th, 2017

You just sent an important business communication via email and assume all is well … but what if that email was not received?

How do you know if they got your email message?

How do you know?  There could be significant delays or consequences if the message was not delivered.  What can you do to put your mind at ease?

Read the rest of this post »

Dedicated Server Management Interface

Wednesday, June 1st, 2016

LuxSci has just introduced a new user interface for dedicated server customers.   The dedicated server management interface allows customers to view real-time and historical information about their server performance and capacity, enables iptables firewall management, and places certain system management commands in the hands of account administrators.

Insight into server health and metrics is important for capacity planning and for diagnosing and resolving performance issues.  The system metrics and reports exposed in the dedicated server management interface were previously only available to LuxSci support staff.  Now, account administrators can access this same information on demand and perform tasks such as server reboots, apache restarts, and firewall edits when needed without the assistance of technical support.

Read the rest of this post »

What’s Happening With My Account? – Account Status Reports

Monday, September 10th, 2012

Customers often want to know what is happening and why – and rightly so!

Many of the Support requests we receive involve tracking down information in logs and determining why certain things happen the way that they do.  Invariably, there is no real “issue”, just a need to clarify what is happening and why so that email filters, program settings, web site marketing, and other factors can be adjusted properly.

Over the years, LuxSci has frequently added self service reporting tools to its user and administrative interfaces.  Customers are empowered to determine for themselves on their own time schedule many things that were previously the purview of senior Support.

In this article, we review many of the reporting options available to customer accounts … as most people, even existing long time customers, may not be aware of the full scope of what is actually available to them.

Read the rest of this post »

Automatic Notifications of Email Delivery Status

Thursday, April 19th, 2012

Whether you send a modest number of messages for business purposes or millions for marketing, the disposition of these messages — successfully delivered, failures, and which are “still trying” is valuable information.

This “delivery status tracking” is key to:

  • Ensuring that the correct people have received your messages
  • Ensuring that mailing campaigns are being delivered properly to recipients’ mail boxes
  • Pruning mailing lists of invalid addresses
  • Checking the status of specific messages

Read the rest of this post »

Custom Bulk Email Sending Alerts and Usage Reports

Friday, October 15th, 2010

LuxSci has added several new SMTP usage analysis tools which are especially useful for customers sending bulk email though our High Volume Outbound Email Service.

Read the rest of this post »

SecureLine Escrow Activity: Global Report of All Messages Sent

Monday, May 17th, 2010

LuxSci has just added a new feature for accounts using SecureLine end-to-end email encryption.  The “SecureLine Escrow Audit Report” provides a downloadable list of all secure messages sent via SecureLine Escrow by all users in the account and includes:

  • Sender
  • Recipient
  • Subject
  • Message Size
  • Date and Time Sent
  • Date and Time the message expires from Escrow
  • Date and Time the message was last viewed by the recipient
  • IP address of the recipient when the message was last viewed

This report provides account administrators a quick way to globally audit what has been sent and to see what messages have been opened by recipients.  It is available in the administrative “Reports” area.

Updated: Quarantine Reports for Basic Spam and Virus Filtering

Thursday, June 18th, 2009

LuxSci has updated the optional Quarantine Reports that are sent to users of its Basic Spam and Virus Filtering service.  These reports, once enabled, send users a daily email listing any new Spam and/or Virus messages caught by the filters and saved in separate Spam and Virus folders.

In addition to an improved look and feel, several new features are now available in these reports.

Read the rest of this post »

New SMTP Usage Report Features

Saturday, March 14th, 2009

LuxSci has updated its tracking, analysis, and logging of SMTP outbound email traffic to include:

Read the rest of this post »

New Reporting Feature & Message Archival

Friday, December 1st, 2006

New Reporting Feature: LuxSci has released a new reporting feature making CSV downloads of all or selected aliases and forwards in an account a snap.

Archive Messages: LuxSci has added an "Archive" button feature to WebMail making it easy to save selected messages to a single "Archive" folder for later access.