LuxSci Service Plans

Security is not One Size Fits All.
The following are commonly purchased non-Enterprise packages.
Speak with our experts to create a solution specific to your needs.

Secure Email

Secure Email Marketing

Pricing is based only on how many contacts you will keep in the LuxSci Secure Marketing application.

More information about LuxSci Secure Marketing.

You can send any number of messages to your contacts using Secure Marketing. LuxSci Marketing accounts are provisioned on dedicated servers: all customer data and email sending is isolated from all other customers for IP reputation, security, and performance reasons.

Contacts Price/month
25,000
$450/month Order
50,000+
Ask Sales Contact


All Plans Include
Email Contacts
Unlimited
HIPAA-compliant: Business Associate Agreement
HIPAA-compliant: Send ePHI in your email messages
Dedicated IP Address
Dedicated Server
Design & HTML Code Editors
Segmentation
A/B Testing
API Access
Spam-checker
Searchable Email Activity
60 Days*

*Longer time periods are available; however, if you are sending a lot of email, a longer retention period may require a server upgrade.

For those sending a lot of email (millions of messages each month), a shorter time period would be recommended to keep the database server requirements modest and the costs down.

Extensive Analytics and Reporting
Ticket, Chat, & Phone Support

The server included is a RackSpace Business Class Server with enough horsepower for run the Marketing application and to enable sending to the indicated volume of email recipients. If you are interested in faster sending, larger-scale sending, a multi-server solution, Enterprise Class servers, or other custom configurations, Contact Sales.

Secure High Volume Sending

Pricing is based only on how much email you need to send each month.

More information about LuxSci Secure High Volume Sending.

Accounts are provisioned on dedicated servers: all customer data and email sending is isolated from all other customers for IP reputation, security, and performance reasons. More information about LuxSci High Volume Secure Sending.

Email Recipients/month Price/recipient
25,000
$0.0070 Order
50,000
$0.0045 Order
100,000
$0.0030 Order
250,000
$0.0021 Order
500,000
$0.0015 Order
1 Million+
Contact
 


All Plans Include
HIPAA-compliant Service & BAA
HIPAA-compliant Secure Email Sending
Dedicated IP Address
Dedicated Server
Email Sending via SMTP
Email Sending via API
Server-side Email Templates for SMTP and API
Bounce Tracking
Open & Click Tracking
Feedback Loop Tracking
SPF, DKIM, DMARC Support
Searchable Email Activity
60 Days*

*Longer time periods are available; however, if you are sending a lot of email, a longer retention period may require a server upgrade.

For those sending a lot of email (millions of messages each month), a shorter time period would be recommended to keep the database server requirements modest and the costs down.

Maximum sending rate
20,000 messages/hour
Ticket, Chat, & Phone Support

The server included is a 1 CPU RackSpace Business Class Server with enough horsepower to enable sending to the indicated volume of email recipients. If you are interested in faster sending, larger-scale sending, a multi-server solution, Enterprise Class servers, extensive API usage, or other custom configurations, Contact Sales.

Secure Email Hosting

More information about LuxSci Secure Email Hosting.

Feature Shared Dedicated
Security & privacy
For custom enterprise environments, you get to choose the security features that you want included.
Performance & reliability
For dedicated servers, you get to size the server to match your performance requirements. For custom enterprise environments, you get to choose the reliability features that you want included.
Server type
Business Class Business Class
Location
USA USA or Custom
LuxSci's services are provided on servers located in USA-based data centers (RackSpace or Amazon).

*Business Class dedicated servers can be provisioned in RackSpace and Amazon data centers around the world if requested by the customer. There may be an additional setup fee for a non-standard location.

Maximum users
50 1000
Dedicated servers are required for accounts with 50+ email users.
Maximum disk space
500G 10T
Shared accounts support up to 500 GB of storage space, total, for all email belonging to all users in the account. Dedicated servers and clusters can have a potentially unlimited storage capacity.
HIPAA compliance available?
Full-disk encryption
Multiple layers of firewalls

Enterprise class servers and Business Class servers at RackSpace enjoy software firewalls and redundant HA hardware firewalls.

Business Class servers at Amazon enjoy software firewalls and AWS Security Group logical network firewalls.

Backups included?
Standard backups of your server data are included. These include 7 daily on-site backups and 4 weekly off-site backups.
Custom backup/retention schedules?
Dedicated server customers can choose custom backup frequencies and retention schedules; this may come with an additional cost. Contact sales for more information.
Account isolation: No other LuxSci customers have access to your server. No shared servers.
In a shared solution, many 100s or 1000s of separate customers share the same server. Security replies on logical and software partitioning of access and resources. Shared solutions are inherently less secure, have less consistent performance, but are less expensive. Dedicated servers are recommended for when security and consistent performance are important.
Server isolation: All servers running on the same hardware belong to LuxSci. No public cloud servers.
In the Business Class environment, your server is in a Public Cloud. This means that other servers running on the same underlying hardware (hypervisor) may be owned by organizations unrelated to LuxSci. This provides some security risk compared to use of LuxSci's Private Cloud Enterprise Class environment, where LuxSci owns the underlying hardware and is in control of all servers running on it. Additionally, the Business Class environment may have less consistent performance due to the possibility of "noisy neighbor" servers outside of LuxSci's control.
Multiple servers/server clusters
Ultra-reliable: proof against hardware failure
Enterprise Class servers are virtual machines that run on a redundant VMWare cluster. If one of the underlying hypervisors should have a hardware issue, all servers running on it are immediately rebooted on another hypervisor, limiting potential downtime to seconds.

Choose Enterprise Class when server uptime is a very high priority.

Starting Price/month (Users come in multiples of 5)
$1-10/user; $50 minimum $1-10/user + $60 server fee
 
Order Contact

Secure Connector

Pricing is based only on the number of end users whose outbound email will be transmitted and secured through LuxSci.

More information about LuxSci Secure Connector.

Users Infrastructure Price Dedicated IP
10-50 Users
Shared $7/user Order
50-95 Users
Dedicated $7/user Order
100-245 Users
Dedicated $6/user Order
250+ Users
Dedicated Ask Sales Order


All Plans Include
HIPAA-compliant Service & BAA
HIPAA-compliant Secure Email Sending
Email Sending via SMTP
Email Sending via API
Bounce Tracking
Open & Click Tracking
Feedback Loop Tracking
SPF, DKIM, DMARC Support
Authentication and Report Account-Wide and per-User
Email Archival
available
Ticket, Chat, & Phone Support

The server included is a RackSpace Business Class Server with enough horsepower to enable sending for indicated number of users. If you are interested in faster sending, larger-scale sending, a multi-server solution, Enterprise Class servers, extensive API usage, or other custom configurations, Contact Sales.

Secure Forms

More information about LuxSci Secure Form.

Feature Shared Dedicated
Security & privacy
For custom enterprise environments, you get to choose the security features that you want included.
Performance & reliability
Shared secure-form processing uses our redundant, load-balanced array of SecureForm processing servers; however, your hosted databases and such are located on a shared server. For dedicated servers, you get to size the server to match your performance requirements. For custom enterprise environments, you get to choose the reliability features that you want included.
HIPAA Compliance Available?
HIPAA compliance is available for all SecureForm accounts except the 3-form shared options.
FormBuilder
PDF Hosting
PDFs are hosted in Amazon AWS and are made available through Amazon CloudFront.
PDF & HTML Templates
Ink Signatures
Secure Email via SecureLineTM
All Integrations
Location
USA USA or Custom
LuxSci's services are provided on servers located in USA-based data centers (RackSpace or Amazon).

*Business Class dedicated servers can be provisioned in RackSpace and Amazon data centers around the world if requested by the customer. There may be an additional setup fee for a non-standard location.

Multiple layers of firewalls

Enterprise class servers and Business Class servers at RackSpace enjoy software firewalls and redundant HA hardware firewalls.

Business Class servers at Amazon enjoy software firewalls and AWS Security Group logical network firewalls.

Backups included?
Standard backups of your server data are included. These include 7 daily on-site backups and 4 weekly off-site backups.
Full-disk Encryption
Dedicated SecureFormTM Processing?
Dedicated SecureForm Processing requires a dedicated server with Private Labeling.

When ordering shared SecureForm services, SecureForms are processed through a shared Enterprise Class cluster and your data is saved on a shared Business Class or Enterprise Class server.

Dedicated solutions are ideal for isolating both your data and the processing of your data from everyone else. Dedicated SecureForm Processing servers require servers with a minimum of 2 CPU cores and 4 GB of memory.

Custom backup/retention Schedules?
Dedicated server customers can choose custom backup frequencies and retention schedules; this may come with an additional cost. Contact sales for more information.
Account isolation: No other LuxSci customers have access to your server. No shared servers.
In a shared solution, many 100s or 1000s of separate customers share the same server. Security replies on logical and software partitioning of access and resources. Shared solutions are inherently less secure, have less consistent performance, but are less expensive. Dedicated servers are recommended for when security and consistent performance are important.
Server isolation: All servers running on the same hardware belong to LuxSci. No public cloud servers.
In the Business Class environment, your server is in a Public Cloud. This means that other servers running on the same underlying hardware (hypervisor) may be owned by organizations unrelated to LuxSci. This provides some security risk compared to use of LuxSci's Private Cloud Enterprise Class environment, where LuxSci owns the underlying hardware and is in control of all servers running on it. Additionally, the Business Class environment may have less consistent performance due to the possibility of "noisy neighbor" servers outside of LuxSci's control.
Ultra-reliable: proof against hardware failure
Enterprise Class servers are virtual machines that run on a redundant VMWare cluster. If one of the underlying hypervisors should have a hardware issue, all servers running on it are immediately rebooted on another hypervisor, limiting potential downtime to seconds.

Choose Enterprise Class when server uptime is a very high priority.

Multiple servers/server clusters
Private Label Branding
available
Private Label branding is optional on shared accounts. It starts at $25/mo. Private Label branding is required for dedicated SecureForm processing servers and is thus included in the "Starting Price" listed below.
Maximum Post Size:
50 MB customizable
On dedicated SecureForm processing servers, we can customize your maximum form post size limit.
Starting Price
$50/mo $150/mo
 
Order Contact

Secure Web Hosting

More information about LuxSci Secure Web Hosting.

Feature Dedicated Custom Enterprise
Security & privacy
For custom enterprise environments, you get to choose the security features that you want included.
Performance & reliability
For dedicated servers, you get to size the server to match your performance requirements. For custom enterprise environments, you get to choose the reliability features that you want included.
Server type
Business Class Enterprise/Custom
HIPAA Compliance Available?
Location
USA or Custom Texas, USA

*Business Class dedicated servers can be provisioned in RackSpace and Amazon data centers around the world if requested by the customer. There may be an additional setup fee for a non-standard location.

Maximum Disk Space
2 TB unlimited
Full-disk Encryption
Multiple layers of firewalls

Enterprise class servers and Business Class servers at RackSpace enjoy software firewalls and redundant HA hardware firewalls.

Business Class servers at Amazon enjoy software firewalls and AWS Security Group logical network firewalls.

Backups included?
Standard backups of your server data are included. These include 7 daily on-site backups and 4 weekly off-site backups.
Custom backup/retention schedules?
Dedicated server customers can choose custom backup frequencies and retention schedules; this may come with an additional cost. Contact sales for more information.
Account isolation: No other LuxSci customers have access to your server. No shared servers.
In a shared solution, many 100s or 1000s of separate customers share the same server. Security replies on logical and software partitioning of access and resources. Shared solutions are inherently less secure, have less consistent performance, but are less expensive. Dedicated servers are recommended for when security and consistent performance are important. Only dedicated servers are available for web hosting customers.
Server isolation: All servers running on the same hardware belong to LuxSci. No public cloud servers.
In the Business Class environment, your server is in a Public Cloud. This means that other servers running on the same underlying hardware (hypervisor) may be owned by organizations unrelated to LuxSci. This provides some security risk compared to use of LuxSci's Private Cloud Enterprise Class environment, where LuxSci owns the underlying hardware and is in control of all servers running on it. Additionally, the Business Class environment may have less consistent performance due to the possibility of "noisy neighbor" servers outside of LuxSci's control.
Ultra-reliable: proof against hardware failure
Enterprise Class servers are virtual machines that run on a redundant VMWare cluster. If one of the underlying hypervisors should have a hardware issue, all servers running on it are immediately rebooted on another hypervisor, limiting potential downtime to seconds.

Choose Enterprise Class when server uptime is a very high priority.

Multiple servers/server clusters
Starting Price
$200/mo  
 
Order Contact

Channel Partners

If you are an individual or small organization with modest needs, perhaps one of our channel partners will be able to provide you with a right-sized plan and other add ons such as dedicated implementation assistance and training.

General LuxSci Pricing Levels

Small

$50+/mo

When you need:*

Shared services

Low capacity

Standard security & isolation

Standard fault tolerance

Standard SLA

Standard backups




5-star Technical support

Monthly contract

HIPAA compliance

Email Hosting

Up to 50 users

High Volume Sending





Secure Forms

Up to 100 forms

Shared servers

Load-balanced solution

Secure Web Hosting

Single dedicated server




Custom

$500+/mo

When you need:*

Dedicated servers

Moderate capacity

Higher security & isolation

Higher fault tolerance

Standard SLA

Custom or dedicated backups




5-star Technical support

Monthly or yearly contract

HIPAA compliance

Email Hosting

Up to 250 users

High Volume Sending

Up to 250,000 messages/month

Dedicated server & IP


Secure Forms

Up to 500 forms

Dedicated server


Secure Web Hosting

Large dedicated server

Dedicated database server



Enterprise Custom

$1000+/mo

When you need:*

Custom server deployments

High capacity

Highest security & isolation

Highest fault tolerance

Premium SLA

Custom or dedicated backups

Geographic disaster recovery

Negotiable contracts

Customer success manager

5-star Technical support

Yearly contract

HIPAA compliance

Email Hosting

Any number of users

High Volume Sending

Up to 100s of millions messages/month

Multiple servers and IPs

Load-balanced solutions

Secure Forms

Any number of forms

Dedicated server(s)

Load-balanced solutions

Secure Web Hosting

Large dedicated server(s)

Dedicated database server(s)

Load-balanced solutions

Database replication


*The items listed in each column are not necessarily included with any particular order; their location indicates what minimum kind of service plan could include each one. Our expert sales staff will work with you include those items and services that you need for your business requirements in your custom LuxSci solution.

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