For legal reasons, LuxSci’s HIPAA customers are required to physically sign a “Business Associate Agreement” and return it to us.  While this is a simple and commonplace request, it creates a lot of busy work on the part of the customer and LuxSci!

The customer has to

• Download the file
• Print out the 14 pages
• Sign the agreement
• Fax back all pages, or scan it and return electronically

Then, LuxSci has to

• Locate the document
• Sort out faxes that are in the wrong order, upside down, blank, or missing pages
• Figure out who sent the document
• Verify that pages are not missing or changed
• Counter-sign the document and attach them to the customer account
• Contact customers who have not sent in their documents properly or at all which is crucial to the HIPAA certification process

Multiplied by lots of customers, this creates a lot of unproductive busy work for everyone — and this time costs money.

LuxSci has found that it can use its own SecureForm and Ink Signatures technologies to make submission of signed contracts a snap for customers, as well as to eliminate most of the busy work LuxSci itself has to do to manage the process.

In this post, we describe how both technologies work.

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Ink Signatures enable you to capture the hand written signatures of your web form users and to save these with their form submissions.

• Easy: Users can employ a mouse or stylus on desktop or laptop computers; a stylus or their finger on a mobile device
• Compatible: Works with all major web browsers as well as iPhone, iPad, and Android-powered mobile devices.

If you would like customers to actually sign their name to your web form, rather than merely checking a “checkbox”, now you can — and it is easy with the LuxSci SecureForm service.

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The situation: you send and receive email messages via many different email addresses (aka "you have multiple email personality syndrome") via a single login.  I.e. email from several work and personal addresses are all forwarded to your main email address, so you get all your email in the same account.  Very convenient, but…

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LuxSci has supported the specification and use of unlimited signatures (i.e. personalities) in WebMail for many years.  LuxSci’s signatures allow you to customize the from and reply addresses, as well as to add text or HTML "signature" content to your email messages. 

As a result of many client feature requests, LuxSci has made some significant usability and functionality improvements to its WebMail Signatures.  These include:

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Two new preferences have been added under “My Preferences > Email Composition Preferences”.

1. “Automatically include signature text at the end of new email messages?” Enabled by default, turning off this preference will disable the default appending of your WebMail Signature text to the end of new email messages. The pre-existing preference “Automatically include your signature text when forwarding or replying to messages?” allows you to configure the same for forwards and replies.
2. “Automatically include attachments in forwarded email messages?” Disabled by default, turning this preference on will cause attachments in email messages to be automatically included when you forward these messages to other people. When disabled, you must manually select which attachments, if any, you wish to forward.