Category: Popular Posts

Email Delivery: How do you know if an email was received?

July 17, 2017

You just sent an important business communication via email and assume all is well, but what if that email was not received? How do you know if an email was received? There could be significant delays or consequences if the message was not delivered. What can you do to put your mind at ease?

To Text or Not To Text: Texting under HIPAA

February 29, 2016

Sending text messages under HIPAA Sometimes, technology just sneaks up on you. Patients want to speak with you – stat – about lab results or to schedule, be reminded of, and confirm an appointment without an interminable wait in the phone queue. Patients want text messaging — which has quickly become the new normal for […]

How to Tell Who Supports SMTP TLS for Email Transmission

January 27, 2015

SMTP TLS (Transport Layer Security) is the mechanism by which two email servers, when communicating, can automatically negotiate an encrypted channel between them so that the emails transmitted are secured from eavesdroppers. It is becoming ever more important to use a company that supports TLS for email transmission as more and more banks, health care, […]

Where’s the Email? Diagnosing and Resolving Issues with Missing Email

December 1, 2014

In many ways, the Internet is still like the Wild Wild West. Email messages sent to you or from you can and do “go missing” for no apparent reason.  This can happen no matter what email provider you use. So, what happened to these “AWOL” messages?  How can you diagnose and solve the problem?

How Does Secure Socket Layer (SSL or TLS) Work?

July 22, 2013

The Secure Socket Layer, SSL for short, is a protocol by which enables services that communicate over the Internet to do so securely. SSL has recently been replaced by TLS (Transport Layer Security).  TLS is newer and more secure than SSL (See TLS vs SSL: What is the difference?); however, from a lay-person’s perspective of […]