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Posts Tagged ‘backup’

Best Practices: Accessing and Monitoring Staff Email

Monday, June 24th, 2013

The following situations or requirements are all very common to small and medium-sized businesses:

“We have travelling sales people who need to be able to access all their emails online.”

“We have users whose inbound/outbound email needs to be reviewed or accessible by management.”

“We have users who need to access the same email folders or addresses all of the time.”

These kinds of situations usually require

  1. Storage of lots of email, and
  2. Shared access to that email

In this article, we discuss some of the best ways to meet these needs and what things to avoid.  In short, the answer is to use shared email folders combined with email archival for maximum redundancy and reliability.  For what this means and why, read on:

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More Backups for Premium LuxSci Customers

Tuesday, April 16th, 2013

LuxSci performs automatic on site and off site backups of all email, web site, database, WebAide, and Widget data for its customers.  These are snapshots of the data on our servers at specific points in time.

LuxSci has just expanded its backups for Premium Environment customers.  We have increased the number of rolling daily snapshots that we perform from 2 to 7.  Premium environment customers now automatically have access to:

  • 7 Daily on-site backup snapshots of their data
  • 4 Weekly off-site backup snapshots of their data
  • Free restores from backup (within reason)

This provides our Premium customers with even more ability to recover lost or accidentally deleted information.

Basic environment customers who receive a discount for reduced service levels have 7 daily on site backups, no off site backups, and paid restores.

For customers for whom their email data is business critical, we also recommend that they purchase Premium Email Archival.  This compliments the backup snapshots by providing an immutable history of all inbound and outbound email messages that can be searched at any time for up to 10 years.  Backups restore folders to the state that they were in at a specific time.  Archives find messages that may or may not be in backups or which were deleted long ago and for which backups no longer exist.

Can you retrieve all Joe’s email from the last 2 months please? No, why not?

Monday, February 18th, 2013

We are increasingly seeing cases where some impropriety has happened within a customer’s organization and this leads to the desire to assemble as much proof and context for this as possible.

One of the first things customers think of is to collect all inbound and outbound email correspondance related to the problem for the time period involved.  Next, they open a Support Ticket asking us to gather all of this email … assuming we can magically produce anything that has passed through our systems and instantly (or at least quickly) retrieve it.

There is magic like this … powerful mojo that allows the customer to search for and retrieve any and all of this email easily.  Unfortunately, even Harry Houdini had to prepare for his spectacular feats; if the customer has not had the foresight to prepare for the possibility that  a non-editable, non-deletable, complete history of email traffic might be very important, then s/he is usually, unfortunately out of luck.

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All New MySQL Database Management Tools

Friday, February 25th, 2011

LuxSci has released a new set of tools that will give customers better and easier access to manage their MySQL databases.  Using the LuxSci web interface,  customers are now able to issue SQL commands and queries, upload batches of SQL commands (i.e. mysqldump files), download backups of their databases (i.e. as mysqdump files), and quickly empty their databases of all tables.

These tools are available under the “Account – Account Administration – Databases” area.

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LuxSci Significantly Boosts Security and Reliability

Saturday, January 30th, 2010

LuxSci has implemented a number of enhancements which add to its already stringent security and high reliability of services.  These features cover areas such as login security, password resets, SecureLine encryption, Widget backups, and more. The enhancements are listed below, by service.

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