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Posts Tagged ‘AOL’

AOL Supports SMTP TLS: It’s Still Not HIPAA Compliant

Monday, November 4th, 2013

For those of you just tuning in, “SMTP TLS” is a technology that allows email servers to transmit your email messages between themselves securely, preventing eavesdropping on the email messages sent. Read all about SMTP TLS.

Use of TLS is not standard on an email server. It requires special certificates to be purchased, installed, updated periodically.  It also imposes a burden on the servers … all that encryption takes a lot more effort and thus costs more money to operate and maintain.  For large providers like AOL which receive extremely large numbers of email messages every day for their members, support for SMTP TLS requires many more email servers and much more work by the server administration staff.

As a result, most major free ISPs (like AOL, and Yahoo, and Comcast) do not support TLS and have never supported it.  But with the increasing demand for security and with TLS being “something relatively easy”, we are seeing more hosts offering TLS.

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Viewing the Message Source / Full Headers of an Email

Wednesday, February 4th, 2009

When diagnosing issues with email delivery and analyzing the properties of an email message, it is almost always the case that one needs to obtain either the “full headers” of the message or the “source” of the message.

The “message source” is the complete raw content that represents the message.  This includes all of the “metadata” about the message (who its from and to, the subject, etc.) as well the body content and all of the attachments. The full message source really contains two distinct parts — the full headers and the body.  The full headers are at the beginning of the message source and continue until a blank line is reached;  one or more blank lines separate the headers from the body.

In this article, we are not going to discuss what is in the headers or body, or how that information is formatted.  Instead, we will show you how to retrieve this information when using different kinds of email programs and web-based systems.  With these instructions, you should be able to get the “full headers” from any email message located in most email systems.  This information can be helpful to your technical support representatives when analyzing message behavior.

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