If you are having problems with message delivery, one of the first troubleshooting steps is to view the email headers. You can do this by viewing the message source. We will explain the basics, then teach you how to view headers in email for the most popular clients. These include Gmail, Apple Mail, Yahoo! Mail, Thunderbird, and Outlook.
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Frequently, we are asked to verify if a sent or received email was encrypted using SMTP TLS during transmission. For example, banks, healthcare organizations under HIPAA, and other security-aware institutions require that emails be secured by TLS encryption.
Email should always be transmitted with this basic level of email encryption to ensure that the email message content cannot be eavesdropped upon. To see if a message was sent securely, looking at the raw headers of the email message in question is easy. However, it requires some knowledge and experience to understand the text. It is actually easier to tell if a recipient’s server supports TLS than to tell if a particular message was securely transmitted.
To analyze a message for transmission security, we will look at an example email message sent from Hotmail to LuxSci. We will see that Hotmail did not use TLS when sending this message. Hotmail is not a good provider to use when security or privacy are required.
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