" email security Archives - LuxSci

Posts Tagged ‘email security’

Time-Based Access Control

Tuesday, March 16th, 2021

A new security feature is available for LuxSci WebMail customers. Account administrators now have the option to implement time-based access controls for their users. Administrators can restrict what times of day and what days of the week individual users are permitted to use the LuxSci web interface (for WebMail, administration, or other tasks) to increase security on the platform.

This prevents unauthorized off-hours access by employees and also by potential attackers. In a compliance context, LuxSci customers are able to apply time-of-day access controls on a user-level to further limit the attack surface and keep essential information protected.

How to Enable Time-Based Access

You must be an account administrator to enable time-based access. To edit this setting, go to the user’s account and click on “Settings.” Under “Security,” go to the “General” page and do the following steps:

  • Enable the overall setting “Enable time-based access restrictions to this web interface.”
  • Select the time zone to use for these times.
  • For each day the user will be allowed to login to the Web Interface, enter one or two time ranges in the 24-hour time format “HH:MM-HH:MM.”
    • For example, if the user can use the system between 9am and 5pm, you would enter “09:00-17:00.” Use two time ranges if there are two distinct periods of time during the day that are acceptable.

time based access settings

Additional Security Features

In addition to this feature, we also recommend that LuxSci customers take advantage of our other security controls such as:

Do Healthcare Marketing Emails Have to Be HIPAA-Compliant?

Friday, July 26th, 2019

Healthcare is a competitive business! A well thought out marketing strategy can help you outshine your competition, but providers need to keep compliance in mind when considering email marketing for healthcare.

Many organizations have substantial email lists of their clients and wonder how they can utilize them to increase patient engagement. Marketing professionals may strongly suggest email communications, but it is important to understand the HIPAA restrictions around email marketing for healthcare before starting a campaign.

So, do healthcare marketing emails have to be HIPAA-compliant? It’s an important question to ask, and one that’s not exactly clear-cut, because the answer is dependent on the context.

Does the Marketing Email Contain Protected Health Information?

Email marketing for healthcare is subject to HIPAA regulations if the emails contain “protected health information” that is “individually identifiable.”  The term “protected health information” refers to any data that relates to a person’s health, treatment, or payment information, whether it is in the past, present, or future.

Under this definition, some examples of PHI may include:

  • Test results
  • Prescription refill notifications
  • Appointment reminders
  • A receipt or bill for healthcare services

Is the Information Individually Identifiable?

If information is individually identifiable, it can somehow be linked back to the individual. There are a long list of identifiers that include:

  • Names
  • Addresses
  • Birthdays
  • Contact details (like email addresses)
  • Insurance details
  • Biometrics

The final entry in the official list of possible identifiers is “Any other characteristic that could uniquely identify the individual,” so this concept is really is all-encompassing.

Do Your Marketing Emails Need to Comply?

If both conditions are met, then the email needs to be sent in a HIPAA-compliant manner. If it doesn’t your organization may be safe. Before you rush to start an email campaign, you need to be careful. The edges of HIPAA can be blurry and it is best to proceed with caution.

Let’s take this example. A clinic comes across a study that recommends new dietary supplementation for expectant mothers. It decides that it can use this information not just to help mothers-to-be, but to also bring in new business. The clinic then sends out an email to all of its expectant mothers with details from the new study, asking them to make an appointment if they have any further questions.

Everything should be above board, right? Well, maybe not. Because the email was only sent to expectant mothers, it infers that everyone in the group is an expectant mother, which means that it could be considered protected health information. Each email address is also considered individually identifiable information.

With both of these characteristics in place, it’s easy to see how this kind of email could violate HIPAA regulations. If the email had been sent to every member of the clinic, then it might not be viewed as violating HIPAA. This approach wouldn’t single out the women who were pregnant (though it might single you out as a former patient of that clinic and could also imply things about your past/present/future medical treatments). It might seem unlikely, but these situations occur all the time. 

Even if most of your organization’s emails don’t include PHI, sending them in a HIPAA-compliant manner is wise. It is very easy to make a mistake and accidentally include ePHI in a marketing email. When you consider the high penalties of these violations, making sure that all of your emails are sent securely ends up being a worthwhile investment.

How Can You Make Email Marketing for Healthcare HIPAA-Compliant?

If your healthcare organization sends out marketing emails, then it is important to make sure that they are sent in a HIPAA-compliant manner. The best approach is to use an email marketing platform designed specifically for health care, such as LuxSci’s HIPAA-Compliant Secure Marketing platform.

Your organization will need to sign a HIPAA Business Associate Agreement with any service provider you work with. It is also important to use the appropriate encryption, access controls, and other security mechanisms that are required to protect ePHI. Be sure to vet your email provider thoroughly and remember that signing a BAA is not enough to ensure compliance. 

Will Email Ever Be Truly Secure?

Tuesday, November 6th, 2018

Email gateways are a leading cause of security breaches. The optimistic view is that effective email security practices, firewalls, mobile device security, wireless security, endpoint security, web security, behavioral best practices, data loss prevention and network access control – among other solutions – can ensure foolproof security. The realistic view is that email – or anything for that matter – cannot be truly secure.

To err is human. Technology advancement is a boon and a bane: cyber attacks are more sophisticated than before. You can trust no one security solution, place your full trust on end-to-end encryption (currently the most secure way to communicate securely and privately online) or predict when someone will break into your device and access your email.

The road to HIPAA compliance is paved with many risks, possibilities and outcomes. Well-researched and thoughtful implementations are essential but there are many decisions to make and loose ends to tie up. Your ePHI protection, privacy and confidentiality practices may be excellent, but your employees may still mistakenly dispose of a fax machine or hard drive that contains retrievable PHI. Or some of your staff may fail to observe the policy of what needs to be encrypted and what does not.


And if you thought that email encryption, cryptographic protocols and even your computer system and CPU were protecting your data at all times, think again…

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HIPAA-Compliant Email Checklist – 8 Things You Need to Know

Tuesday, August 14th, 2018

The Health Insurance Portability and Accountability Act (HIPAA) applies to protected health information (PHI). When stored or transmitted electronically, the HIPAA Security and Privacy Rules require covered entities to safeguard the integrity and confidentiality of electronic protected health information (ePHI). The most common way in which ePHI is shared is via email. No wonder then that HIPAA-compliant email security is a critical concern for healthcare organizations, with a majority preferring to outsource this item to knowledgeable providers.

The HIPAA email security rule

The HIPAA Security Rule pertaining to email explicitly requires adequate protection for all patient data and does not endorse or prohibit the use of any specific technologies to ensure robust protection. The rule lays down four standards:

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SSL versus TLS – What’s the difference?

Saturday, May 12th, 2018

SSL versus TLS

TLS (Transport Layer Security) and SSL (Secure Sockets Layer) are protocols that provide data encryption and authentication between applications and servers in scenarios where that data is being sent across an insecure network, such as checking your email (How does the Secure Socket Layer work?). The terms SSL and TLS are often used interchangeably or in conjunction with each other (TLS/SSL), but one is in fact the predecessor of the other — SSL 3.0 served as the basis for TLS 1.0 which, as a result, is sometimes referred to as SSL 3.1. With this said though, is there actually a practical difference between the two?

SSL versus TLS: What is the differenc?

See also our Infographic which summarizes these differences.

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