"I received an email from another user in our LuxSci account. It was strange because it didn't make sense and was old news. I called the other user and they denied sending me anything. I contacted support at LuxSci and they took my concern seriously and worked with me to diagnose and fix the problem. Turns out they uncovered a virus on the other computer, and an out of date email program that had been hacked and was sending out messages. There were 4 different LuxSci people on my problem and they were very responsive and very tech savy without being intimidating. All on the same page too. Awesome support when it mattered and really smart people too. Very glad to be a LuxSci client!"