There are a number of legal documents related to shared and dedicated email and Web services at LuxSci. See the list, below. Signing up for any account implies agreement with the relevant documents below. If you have any questions, please contact us.
The Master Services Agreement is the standard agreement between LuxSci and its clients. Note that acceptance of the master services agreement implies acceptance of the Acceptable Use Policy.
LuxSci's Acceptable Use Policy describes how LuxSci services may be used for Web and/or email hosting. In particular, it delineates the clients' responsibilities and activities that are strictly prohibited.
Spam is not tolerated. Spam is a strict part of all of our AUPs. LuxSci does not tolerate spam or unsolicited commercial email (UCE). Customers of LuxSci may not host, or permit hosting of, sites or information UCE advertises from other networks. Customers of LuxSci are strictly prohibited from using or permitting others to use UCE or spam over our network. Violations of this policy carry severe penalties, including termination of service. Please report AUP and spam violations to "abuse at luxsci.com."
Lux Scientiae, Incorporated, holds the copyright on all text and graphics on the website and does not allow any copying, mirroring, or distribution without explicit, written permission from Lux Scientiae.
LuxSci Management gives refunds at its discretion for accounts that request termination of services within 30 days of sign up. They will not grant refunds to accounts that violate our Acceptable Use Policy or that LuxSci terminates for cause.
Refunds are explicitly not available for the following: enterprise-class dedicated Servers and custom-ordered hardware, domain registrations, SSL/TLS certificates, training (completed), software development (completed or in progress), and consulting services (completed or in progress). 30-day refunds are available for business-class dedicated servers.
Shared Services Customers: LuxSci guarantees 99.99-percent-plus availability of shared services. Any failure by LuxSci to provide this level of availability it will remedy with monetary credits to affected customer accounts. Read the complete details of this SLA.
Dedicated Services Customers: LuxSci provides strict service level agreements on network availability, hardware components, and infrastructure to clients with dedicated physical or cloud servers. Read the complete details of this SLA.
Lux Scientiae, Incorporated technical support may, with a customer's explicit permission, use software to remotely connect to the customer's computer to assist with technical support issues. The customer must agree to our "Web Collaboration Hold Harmless Agreement" at the time that the remote collaboration connection is made. A copy of this agreement is linked to, below, for reference.
The Digital Millennium Copyright Act (DMCA) of 1998 protects the rights of copyright holders. LuxSci enforces copyright law, protecting its own rights as well as the rights of others. If you have a concern regarding the unauthorized use of copyrighted material on any LuxSci-hosted website, please contact the agent designated to respond to reports alleging copyright infringement.
Designated DMCA Agent
The designated agent for LuxSci to receive notification of claimed infringement under Title II of the DMCA is:
PO Box 326
Westwood, MA 02090
FAX: +1 413-332-0598
E-Mail: dmca.notices _at_ luxsci.com
The DMCA specifies that all infringement claims must be in writing (either electronic mail or paper letter) and must include the following:
LUX SCIENTIAE and LUXSCI are registered service marks of Lux Scientiae, Incorporated.
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."