The TLS Certificate Purchase Process

Common Questions and Answers

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Understanding the TLS Certificate Purchase Process

This document is intended to answer many of the questions we get from customers regarding the purchase and installation of an TLS Certificate through LuxSci. If your question is not answered in this document, please ask your sales representative or our support staff for more information.

Q: What is an TLS Certificate?
A: See Everything You Wanted to Know about TLS Certificates
Q: What is the cost of an TLS Certificate through LuxSci?
A: The type of certificate purchased depends on the need. Do you need your certificate to secure multiple subdomains? Then your want a wild card certificate. Do you need to have the browser address bar turn "green" and show your verified company name? Then you want an "Extended Validation" certificate. Otherwise, the regular "TLS123" certificate would be appropriate.
Q: What do you need from me?
A: Once we receive a request for an TLS Certificate, a Support Ticket is created in your account requesting the following information:
  1. The exact name of the domain that will be protected by TLS.
  2. What the certificate will be used to protect. (A web site, Secure Form URL, WebMail Login page, etc.)
  3. The exact legal name of the organization or individual (Entity) who will own this certificate.
  4. The type of Entity that they are (i.e. corporation, sole proprietorship, individual, etc.)
  5. The full address of the offices or residence of the Entity including street address, city or locality, state or province, country, and postal code.
  6. The general phone number of the Entity.
  7. The title of the contact person.
  8. The name and email address of the contact person for the Entity who will be responsible for TLS or IT (Information Technology).
  9. The phone number of the contact person.

Items #7, #8, and #9 refer to the same contact person.

You can update the Support Ticket with the requested information and submit it to LuxSci. This information is used to order the TLS Certificate. Once we have processed the order, an email will be sent to the contact email address specified in #8 above with instructions for you to follow to confirm the order. Once you have followed those instructions and the order is confirmed, we will be sent the TLS Certificate automatically and will begin the process of installing your certificate.

Q: How long will the install process take?
A: The install is handled as quickly as possible by our technicians and the certificate will be reflected on your site within 15 minutes of installation. Typically a new or renewed TLS certificate will be installed within 24 hours.

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William Hopwood . Florida Atlantic University