This document is intended to answer many of the questions we get from customers regarding the purchase and installation of an TLS Certificate through LuxSci. If your question is not answered in this document, please ask your sales representative or our support staff for more information.
Items #7, #8, and #9 refer to the same contact person.
You can update the Support Ticket with the requested information and submit it to LuxSci. This information is used to order the TLS Certificate. Once we have processed the order, an email will be sent to the contact email address specified in #8 above with instructions for you to follow to confirm the order. Once you have followed those instructions and the order is confirmed, we will be sent the TLS Certificate automatically and will begin the process of installing your certificate.
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
I am extremely satisfied with your security features and with the extent of knowledge of your support staff. You provide a solid, reliable service and also manage to continue to add more thoughtful features -- all at a reasonable price."