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Understanding the SSL Certificate Purchase Process

This document is intended to answer many of the questions we get from customers regarding the purchase and installation of an SSL Certificate through LuxSci. If your question is not answered in this document, please ask your sales representative or our support staff for more information.

Q: What is an SSL Certificate?
A: See Everything You Wanted to Know about SSL Certificates
Q: What is the cost of an SSL Certificate through LuxSci?
A: The type of certificate purchased depends on the need. Do you need your certificate to secure multiple subdomains? Then your want a wild card certificate. Do you need to have the browser address bar turn "green" and show your verified company name? Then you want an "Extended Validation" certificate. Otherwise, the regular "SSL123" certificate would be appropriate. For prices, see Upgrade Prices.
Q: What do you need from me?
A: Once we receive a request for an SSL Certificate, a Support Ticket is created in your account requesting the following information:
  1. The exact name of the domain that will be protected by SSL.
  2. What the certificate will be used to protect. (A web site, SecureForm URL, WebMail Login page, etc.)
  3. The exact legal name of the organization or individual (Entity) who will own this certificate.
  4. The type of Entity that they are (i.e. corporation, sole proprietorship, individual, etc.)
  5. The full address of the offices or residence of the Entity including street address, city or locality, state or province, country, and postal code.
  6. The general phone number of the Entity.
  7. The title of the contact person.
  8. The name and email address of the contact person for the Entity who will be responsible for SSL or IT (Information Technology).
  9. The phone number of the contact person.

Items #7, #8, and #9 refer to the same contact person.

You can update the Support Ticket with the requested information and submit it to LuxSci. This information is used to order the SSL Certificate. Once we have processed the order, an email will be sent to the contact email address specified in #8 above with instructions for you to follow to confirm the order. Once you have followed those instructions and the order is confirmed, we will be sent the SSL Certificate automatically and will begin the process of installing your certificate.

Q: How long will the install process take?
A: The install is handled as quickly as possible by our technicians and the certificate will be reflected on your site within 15 minutes of installation. Typically a new or renewed SSL certificate will be installed within 24 hours.

"LuxSci is the best hosted email solution I have used. The diligence, customer focus and hard work to maintain a great service is compelling. If you want a great email solution with great support - use LuxSci."

—James Hammersley, CEO, Win! Consulting

TRUSTe Privacy Certification Refund Policy Thawte Extended Validation SSL Certificate
McAfee Secure TRUSTe Privacy Certification Thawte Extended Validation SSL Certificate Refund Policy
• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
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... Virtually any program that supports POP, IMAP, or SMTP

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 Android Devices
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... Any device with Exchange ActiveSync (EAS) support

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LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

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• Secure your web site
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Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

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• Bulk add and edit users, aliases and more
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Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries