This document is intended to answer many of the questions we get from customers regarding the purchase and installation of an TLS Certificate through LuxSci. If your question is not answered in this document, please ask your sales representative or our support staff for more information.
Items #7, #8, and #9 refer to the same contact person.
You can update the Support Ticket with the requested information and submit it to LuxSci. This information is used to order the TLS Certificate. Once we have processed the order, an email will be sent to the contact email address specified in #8 above with instructions for you to follow to confirm the order. Once you have followed those instructions and the order is confirmed, we will be sent the TLS Certificate automatically and will begin the process of installing your certificate.
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
I am extremely satisfied with your security features and with the extent of knowledge of your support staff. You provide a solid, reliable service and also manage to continue to add more thoughtful features -- all at a reasonable price."
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"
We use your High Volume SMTP service for our automated invoicing and purchase confirmations, so it is a critical part of our business. Your bulk SMTP has been the most reliable and cost effective I have used. The technical and sales support have been timely, efficient, and effective. I highly recommend."
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"