This document is intended to answer many of the questions we get from customers regarding the purchase and installation of an TLS Certificate through LuxSci. If your question is not answered in this document, please ask your sales representative or our support staff for more information.
Items #7, #8, and #9 refer to the same contact person.
You can update the Support Ticket with the requested information and submit it to LuxSci. This information is used to order the TLS Certificate. Once we have processed the order, an email will be sent to the contact email address specified in #8 above with instructions for you to follow to confirm the order. Once you have followed those instructions and the order is confirmed, we will be sent the TLS Certificate automatically and will begin the process of installing your certificate.
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."