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LuxSci SecureChat

HIPAA-compliant Real-Time Chat

Instant, Secure Communication From Any Device
Ideal for:
- Replacing Texting with a HIPAA-compliant Alternative
- Sending, Receiving, & Collaborating on ePHI
- Instant Communication of Text Messages and Files
- Mobile (Android and Apple), Desktop, and any Browser
- Secure Chat Rooms & Private Messaging

HIPAA-compliant Chat & Texting

Many medical professionals have patients and colleagues that prefer direct instant messaging or texting in order to communicate more quickly and conveniently. Although fast and straightforward, texting crosses insecure networks without any guarantee of encryption, which is a big problem in the medical and healthcare fields. Recipients can save text messages in multiple places and can store them on phone company servers, which is a danger when it comes to sensitive patient information. ePHI (electronic protected health information) must go over a secure network, which is why LuxSci offers SecureChat, an alternative HIPAA-compliant two-way texting and chat solution.

SecureChat for HIPAA-compliant Messaging

LuxSci's SecureChat offers HIPAA-compliant instant messaging from any device. Users can send and receive secure files in real time on mobile (Android and Apple), desktop, and other browser platforms. This form of instant communication improves workflow and care coordination and helps address and close sensitive time gaps. Other features include the ability to add/remove certain recipients from messages, apply super administrator rights, and monitor patient referrals. SecureChat users can only communicate among themselves within the secured network. Before you start chatting, you must approve each other as a "connection" in order to weed out spam and unwanted communications. You can then instantly participate in single or group conversations with messages or files up to 100MB.

SecureChat is not a website plugin and cannot be put on your Web page to chat with website visitors. SecureChat is an application on your mobile device or in your browser on your computer that allows you to instant message other app users. Facilities that have implemented SecureChat have shown that the average response time from doctors is between 1-2 minutes, compared to previous half-hour response lags. With a long chain of demand and various people involved throughout a healthcare facility, SecureChat becomes a critical component in relaying doctor's orders and patient updates. SecureChat has the ability to more efficiently, securely, and legally handle the sensitive information necessary to assure the health of your patients.

Perhaps you were wondering...?

Can I put SecureChat on my website? What is SecureChat?
No. SecureChat is an application, similar to Skype or iMessage that runs as an app on your mobile device or in a browser on your computer and enables you to communicate securely and instantly with other SecureChat users. SecureChat is not a website plugin that allows you to chat with your website visitors.
Who can I chat with using SecureChat?
SecureChat users can chat only with other paid SecureChat users. Before you can communicate with other SecureChat users (or they can communicate with you) you must approve each other as a "connection." This completely prevents spam and communications from unknown or undesirable sources.
Is this like text messaging? How would I use SecureChat?
SecureChat works just like text messaging. On your mobile device, you first install the SecureChat Android or iOS application. Once in the application, you can start or participate in one-to-one or group conversations with other SecureChat users. You can send text messages and/or files up to 100MB in size. These messages are delivered instantly; you can have a real-time secure conversation, just as you would when you use text messaging.

Desktop and laptop users can also use SecureChat in exactly the same way through a Web browser interface. You aren't confined to a mobile application.

Other questions? Call Sales
What makes SecureChat ... well ... secure?
Data is stored at rest using 256-bit AES encryption and transmits using TLS and strong encryption ciphers. Data access is via public key encryption with each user having his/her own encryption key, which is separate from that user's password. Live servers do not store encryption keys. SecureChat permanently stores all message and attachments. Account administrators have access to all messages sent or received by all users in their organization (as required by HIPAA for emergency access and backup controls). SecureChat is HIPAA-compliant and covered by your Business Associate Agreement with LuxSci.
Can I attach files and pictures?
Yes, you can attach files up to 100MB in size to any message.
How many people can use SecureChat? What are the usage limits?
There's no specific limit on the number of users for SecureChat. As many people as you have purchased licenses for can concurrently use the system. There are no specific usage limits beyond that of a 100 MB/file upload limit.
Do I need licenses for everyone in my account?
You only need SecureChat licenses for those specific users who will use this service.
Can I get licenses for external users?
Yes, you can get licenses and sign up anyone with an email address. Even if your LuxSci account has only one user, you could have 100 SecureChat licenses for other people who you're managing and for whom you're providing this service (e.g. patients, colleagues, or vendors). You can also reassign a license by revoking one person's access and inviting a new person to use the license.
Can I order SecureChat without any other LuxSci services?
Currently, SecureChat is an add-on to any LuxSci account, so you need to purchase at least a $10/month email services account to go with your SecureChat licenses.
How much does it cost?
SecureChat costs $6.00/license/month. Special pricing is available if you order 100 or more licenses.
Other questions? Call Sales

Got it all figured out?

Monthly accounts start at $16

We provide a Business Associate Agreement for you to sign

Account term is month-to-month; 30-day refund policy.

...any questions?

Delays in communication no longer represent a delay in care. Our facility did a pilot study and it showed that the average response time from doctors using SecureChat is 1-2 minutes, compared to 28 minutes when they used pagers and phones. I oversee a multidisciplinary team of healthcare professionals. With so many people involved, having fast, secure text messaging is critical to how we relay doctor's orders and changes in patient status, and get nursing updates and therapy reports.
Aaron Salyapongse, MD
Director of Hip and Knee Surgery at Valley Care Hospital
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• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries