Your solution for HIPAA-compliant texts without the need for an App.
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Book 1 in the LuxSci Internet Security Series.
Created by Erik Kangas, PhDGet the HIPAA eBook
Is this your experience as a health care provider? Your patients are clamoring to speak with you or to set up and confirm appointments via text messages. Consequently, you feel pressured to use a questionable practice -- text messaging -- to relay healthcare information.
Text messaging is fast becoming the new normal for everyday communication due to its speed and convenience. Patients now want to use texting for their healthcare needs, as well. You, however, may have doubts about the suitability of text messaging in a healthcare setting, and, more important, its legality compared to more conventional modes of communication.
In most instances, sending electronic Protected Health Information (ePHI) by text message is a clear violation of HIPAA guidelines. If a breach of ePHI were to occur as a result, the healthcare facility involved could face fines of up to $50,000 per message. If your office were audited, would your policies and practices around text messaging comply with HIPAA?
At LuxSci, we want all your communications to be secure. Our SecureText service represents a unique solution to concerns about HIPAA-compliant text messaging. SecureText enables the sending of completely secure messages, including attachments.
All you have to do is remember "[phone_numer]@secure.text" to send SecureText messages to anyone from LuxSci WebMail, your favorite email program, or LuxSci's REST API.
The sender of a SecureText message is a LuxSci user with LuxSci's SecureLine encryption service.
With regular text messages, there's no expectation that the message is secure or private or protected from unauthorized access. Sending protected health information (ePHI) over a regular text message is a violation of HIPAA unless special safeguards are in place and the patient has given special consent. Sending ePHI over text to other healthcare workers is almost always against HIPAA. See: To Text or Not To Text: Texting under HIPAA.
SecureText protects the sensitive data during transmission, provides for authentication of the recipient, provides audit trails of message access, enables message expiration and forced message deletion, and comes with a HIPAA Business Associate Agreement from LuxSci. SecureText allows you to send your secure messages over text without the need for a special app and within HIPAA requirements.
You can send SecureText messages to anyone, in any country that has a cell phone with text messaging service. However, your recipient's phone will need access to the Internet (for example, by cellular data or WiFi) and a built-in Web browser to open the message.
Yes. SecureText messages (and secure email messages) can be sent via LuxSci's REST API. You sign up for a business email account with LuxSci to gain access to the system (create a 1-user @luxsci.net account if you do not need to host your email with LuxSci). Then, create and configure your API interface, subscribe to a level of texting credits to support your volume, setup Private Labeling to customize your messages and the SecureText portal, and get your own dedicated SecureText phone number from which your texts will originate.
No. SecureText works with the texting and Web browsing applications built into all modern smart phones. There's no need for the recipient to install a custom application or to learn special software.
Yes. When viewing a SecureText message, a person can securely reply to that message and even include files (photos, for instance) from your phone.
The sending LuxSci user receives replies to SecureText messages as secure email to his/her email account.
Yes. None of the usual limitations of texting exist with SecureText. You can send long messages, HTML-formatted messages, and files in your SecureText messages. The total size of each SecureText message should be less than 70 MB.
Yes. If the sender requests a read receipt, then s/he will always receive one when the recipient opens the message. Additionally, senders can see reports of all messages sent; these reports include message access histories.
Yes. You can connect your software to SecureText for the automated sending of secure text messages via LuxSci's REST API. You application can easily send SecureText (and secure email) notices automatically and transparently through LuxSci.
The SecureText service is part of SecureLine and thus requires a SecureLine license. That is $3.00/user/month. Additionally, sending each SecureText message requires the use of texting credits to pay for the underlying texting service. For messages sent within the USA and Canada, each message generally uses 1 credit. Texting credits can be purchased on a pay-as-you-go basis for $20 per non-expiring block of 250 credits, or subscribed to on a recurring monthly "use it or lose it" basis for $10 for each block of 250 credits/month.
Pay-as-you-go accounts can send up to 250 SecureText messages each day.
Recurring accounts have a daily SecureText sending limit equal to their monthly subscription—up to 1,000 credits/day. I.e., if you get 1500 credits/month, then you can use up to 1000 credits/day.
Recurring accounts with Private Labeling can obtain a free dedicated sending phone number (a 10-digit US long code phone number) from LuxSci. Once that phone number has been added, these accounts have a daily SecureText sending limit equal to their monthly subscription up to 75,000 credits/day.
To send more messages in a day or to send faster than 1/second without queuing, a Short Code phone number will be needed. Please contact sales for pricing.
New accounts ready in 1 hour*
Account term is month-to-month
Free 30-minute training call included
*for non-dedicated-server orders placed between 9am and 10pm Eastern Time, USA. Provisioning can be delayed due to issues validating orders.
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
I wanted to congratulate you on your service; the reduction in Spam is incredible, and the speed of delivery is stunning. I am recommending you to all of my friends and associates! You can quote me on that!"
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"