LUXSCI


Transcript

Stacey Riska: Welcome everybody to today's episode of Technology Insight Series. I'm Stacey Riska, marketing director at LuxSci. And today I have with me Kristi Murnin from iDTech, who is their Compliance and Risk Assessment Associate. Now we're going to be talking about how you can use a product that we have called SecureForm to capture, secure and transmit information that you're collecting on the web safely and securely. Kristi, welcome to the show today.

Kristi Murnin: Hi.

Stacey Riska: Hi. So you have the name "compliance" in your title, that's sort of a scary word. Tell me a little bit what you do for iDTech.

Kristi Murnin: A little bit of what we do in compliance is camps across the country, since we run camps across the country and now across the globe. We look into any local laws, regulations, or anything that a location might have as a rule that they want us to follow, filling out forms, making sure there is abuse awareness training, things like those. Since we do work with children, it's really important to make sure that their safely is the number one priority. So we just find out what those rules are and make sure that we comply.

Stacey Riska: Okay, so before we get into all those details let's sort of back up a little bit because not everybody may know what iD Tech is. So share with everybody a little bit about iDTech the organization, what you do, who you serve, that type of a thing.

Kristi Murnin: Sure. So our mission is to create life-changing tech experiences that embolden students to shape the future. So we teach STEM programming, game design and development, digital video, photography, robotics, engineering, cyber security, 3D printing to name a few of those things. We've even implemented this year we have artificial intelligence and machine learning, which is really cool. So we have camps that are for students age seven to seventeen across the country. We have an all girls program called Alexa Cafe that's for girls, getting girls into STEM 'cause they usually face those unique challenges of girls in a male dominated field, and our goal is to have 50/50 parity one day there.

We also have academies that help teens that are 13 to 18 and it's more of an intensive program with like collegiate level training and learning so that they can build skills to be you know part of a college program for programming, engineering, STEM, those things. And then now we have AcademyNEXT, which is for students 16 to 19. And that helps with developing skills for a career in STEM.

Stacey Riska: Wow. So you guys are doing a lot of different things.

Kristi Murnin: Yeah.

Stacey Riska: What is your most popular program?

Kristi Murnin: They're all pretty popular. I would say programming tends to lead the way. So programming in all the different fields. C#, I wish I could remember some of the other more techie languages that we teach in. But there's some Minecraft courses, the cyber security seems to be really popular this year. Of course the artificial intelligence that kicked off was a big hit this year because it's such a huge thing right now in tech. So whatever seems to be trending in tech.

Stacey Riska: And the age group that you're serving as well, like it's the perfect niche.

Kristi Murnin: Yes.

Stacey Riska: Well, great. Okay, so whereas in the past you know when you used to go sign up for camp you filled out paper, the old school way, right? Pen and paper. But now organizations of all sizes and shapes realize that they need to put this information online. So is that how this sort of came about especially in regards to compliance? What type of information do you guys need to capture online?

Kristi Murnin: We capture so many things online now. And a lot of ours are like our custom built software that we use for our registration and things like that and even our health form is an online form. It's just more convenient for our parents and our staff even. So for other things like compliance forms, there's so many of them across the country that we need to collect. We also need to do incident reports so it's good to have those online now to keep it streamlined and keep an automated notification system. It just helps us be more quick and adaptable on our feet and respond to any situation or help any parents with any quick questions, things like that. So it's really useful to be online and in that mobile world even, just keeping up with the tech itself.

Stacey Riska: So something as basic as a health form, people are supplying basically you know private information, so how are you ensuring that that data is captured securely and stays secure? What are you doing to manage that?

Kristi Murnin: We keep our eye on what's called the HIPAA compliant rules. And I believe that that is the, it's some kind of health regulation that's out there. I won't bore you with the long title. I had to look it up again 'cause I keep forgetting what it's called. Everybody says HIPAA. But it's basically a federal law that says you have to keep this information secure. And so it's any medical record that, you know, you can't share. So we make sure that that information is secure, it doesn't get transmitted anywhere, goes in our database and it's under lock and key all the time so that we keep those records secure and safe for our kids.

Stacey Riska: Great.

Kristi Murnin: It's like keeping anything safe for yourself and private that you would want to be kept private so ...

Stacey Riska: Right. And you're using LuxSci Secure Form to capture and store all this information, correct?

Kristi Murnin: We're actually using LuxSci for our personnel form and for our incident reports, which are also confidential information. So it's really important to keep that private as well.

Stacey Riska: Let's talk about the compliance piece of it. I mean does that vary from state to state?

Kristi Murnin: Yes. In some states the incident reports and the automatic notification that you guys give for us, or provide for us, is really important because like New York for example, if a incident report meets a certain standard it's usually like a loss of life or loss of consciousness now in some states, you have to report it to the department of health, the local department of health. And they have their own reporting system, but it helps us to have this nice incident report written up already to then go and fill that out with the most detailed information on hand right away.

Stacey Riska: Great. So as we've mentioned you're using LuxSci Secure Form. Is there something that you really like about using it that maybe has made your job a little bit easier?

Kristi Murnin: I would say my favorite thing is that we've been working with Zach Miller and he always makes it really easy for me. I mean I've noticed that you can either get really involved in the creation and maintenance of your forms or you can kind of just, I can call Zach and say, "Hey, can you help us get this done?" And then he helps me. So that's been really nice, being able to just say, "Hey, this one thing on the form doesn't look quite right. Can you change that?" I've been able to go in and update our email addresses, because they tend to change from year to year, and then those people get those notifications right way and that we love those automatic notifications going out right away, that's really good to be responsive and on top of these things.

Stacey Riska: Right. So it sounds like it's made your job a little bit easier.

Kristi Murnin: Oh, yeah, way more efficient. It used to be like, "Hey, this report came in," and call like five different people, I think we used to do in the past so ...

Stacey Riska: So if there's organizations out there that are looking for ways, perhaps, to secure their information on the web, I mean where should they start? What kind of questions should they be asking?

Kristi Murnin: You know I really thought about a lot of things in terms of you know what we look for, what someone else would look for. I used to be a business analyst, so you know a million questions come to mind and I think you could just go on and on here about like all the little, minute details that you would need to ask. Like what important to ask? But I think the most important thing is determine what' important to you, what's important to your business. What kind of form do you need? When do you need it? How do you need it? How involved do you need to be in the maintenance and the creation of the form? And with LuxSci I've just found that you could possibly be more involved, which something I could do 'cause I do know how to CSS now and HTML coding for other forms, I've learned some JavaScripts.

And I truly enjoy doing it but I love that it's low maintenance with you guys because then I can focus on the other parts of my job and making sure that our camps our safe and following compliance that tends to change randomly on us. [crosstalk 00:10:39] 'Cause you know how laws can be slow so it'll be like, "Oh, yeah, this changed in January." Or in April they'll say, "We're not going to change anything until April and we'll launch it then." And we're like, "We have 150 locations, so we'll try to meet that for you." So it's good to have a little bit more hands-off with the forms and I think just making sure whatever's important to you is what's met by the company.

Stacey Riska: Great. Well, on the other side of that were there sort of any lessons learned as you were going through the process of looking for a secure form provider? Anything that you think could help different types of companies out there as they start their search process?

Kristi Murnin: I would say the thing I probably learned the most is there's always questions you might forget to ask. It's always good to even ask your form provider you know, "What do you think is important? Why do you think this can help me?" Or you can even go to other people in your company and see you know, "What do you use forms for? What might be important for a secure form for you?" And get those ideas from you know everywhere, because something will always come up and you'll go, "Oh, I didn't think of that." But especially with LuxSci there's always a solution so ... And like, iD, we like to roll with there's always a solution and it might be out of the box, and we may build it ourselves but it will get done.

Stacey Riska: Great. So let's go a little bit more in depth into the forms that you're using, particularly with SecureForm. What types of information and data are you capturing?

Kristi Murnin: Mainly we're capturing information related to an incident at camp. So I can't go too in depth there ... a little bit more confidential. But it just captures a little details about you know what happened and then gives us an opportunity to assess what happened and if we need to respond to anything right away.

Stacey Riska: Because you're running 190 locations across the country, so this way it can all be centrally reviewed. Is that the idea behind it?

Kristi Murnin: Yes, definitely. So all of those come back to our compliance team and we all review them and say, "Hey, you know did we make sure that this got responded to." And we also have our regional managers and our site location managers. So there's a whole team of people that get notified and then they all have responded very quickly to everything, but this helps that happen faster.

Stacey Riska: What do you find is the biggest challenge in your job as compliant, and dealing with compliance?

Kristi Murnin: I would say the largest challenge for me has been ... Well, I don't know if it's a challenge but it's definitely learning every day.

Stacey Riska: Right.

Kristi Murnin: Things change so constantly. It's almost as if it changes as fast as the technology world but it also seems slow and painstaking because the law-making process is so slow and painstaking. But you know just being adaptable all the time, learning new things about different states, and why they have those rules, and that's probably been the most challenging thing.

Stacey Riska: And what do you love most about it?

Kristi Murnin: Everything. I had a hard time switching into this role at first, because I loved what I was doing before so much. But I just love our company and that we're helping teach kids about technology, which helps them possibly get a career in the future and that means so much to me. And being a part of their safety and their experience at camp has just made that more special for me.

Stacey Riska: Absolutely. It sounds like iDTech is doing some wonderful things. So if people want to learn more about your organization, how can they do so?

Kristi Murnin: Well, you can always go to www.idtech.com. And that's iD, like D as in dog. It's short for "internal drive." Or you can go, we're on Facebook, we're on Instagram, Twitter, Google+, we span all the social medias. Find us there.

Stacey Riska: And if people wanted to get in touch with you to learn more perhaps about your role in compliance or how you're using a tool like SecureForm, are you comfortable giving that information out?

Kristi Murnin: Sure. You can always email me at (see the video for the email address) and I can answer some questions for you. But otherwise you can always go to our website if you just want to register for camp or even learn about careers with iDTech.

Stacey Riska: Great. Kristi, thanks for coming on today and sharing the wonderful things iDTech is doing to help, you know, the younger generation learn about the new tools and technology out there. And thanks for sharing about your role with the company and how you're using SecureForm.

Kristi Murnin: Thank you.

Stacey Riska: Absolutely. If you're out there and looking for a tool that can help your organization stay safe and secure, feel free to reach out to our sales team. Thanks for tuning in, everybody. Have a great day.

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