As required by HIPAA, LuxSci has explicit Business Associate Agreements in place with all its vendors that could come into contact with your ePHI. They include:
LuxSci customers with HIPAA accounts must read, agree to, sign, and return LuxSci's HIPAA Business Associate Agreement and Account Restrictions Agreement. This version is updated with the provisions required by the Omnibus Final Rule.
Customers with HIPAA accounts can read these agreements and fill out the form to signify their agreement to these terms of service and to include their written signature, captured using LuxSci's Ink Signature technology.
Who should sign? To ensure HIPAA compliance, an officer of your organization with legal right to enter into a HIPAA Business Associate Agreement should be the one to sign. If you have someone without sufficient authority sign (a Webmaster, for instance) the agreement, then it's possible you're failing to properly meet your obligations under HIPAA.
Can I modify the BAA? LuxSci does not generally accept customer-suggested modifications to its HIPAA BAA. For customers with a strong need, we do have a fee-based to pay for reviewing your BAA change requests; the changes may or may not be permitted. LuxSci ensures that the spirit of its BAA is consistent across all customers so that LuxSci can consistently abide by the terms of the BAA without needing to refer to many various contracts for every situation that may arise.
What I really appreciate about LuxSci is that the services are comprehensive, yet modular and easily configurable in small increments. This is particularly important on the non-profit site I have hosted there. And, if I need more, I can add it quickly and efficiently - I don't need to jump to a $99/month package just to add database support."
Again you have made things easier, and I cannot begin to tell you and your colleagues that LuxSci has far and away the best tech support/customer service I have ever encountered."
I have been very happy with the products & services. They have exceeded my expectations thus far because whenever I need something, I can either easily find the answer myself, or if not the telephone tech support is extremely helpful. Thanks!"
I email to commend LuxSci's excellent email and web services, which in my opinion, are similar to a well-built German motor vehicle. Very reliable technology with constant innovations (but no gimmicks) and slick WebMail. Moreover, never before have I experienced such swift customer service. Most emails are replied to within minutes at all times of day. Keep up the good work!"
For me, the LuxSci order placement and account design tools offer a rapid process of dynamically adding users, domains or disk space. For my clients, your WebMail service is the first one to meet their needs while also sporting a user-friendly interface. I look forward to working with you again!"