LuxSci's tools and experienced support staff make migration from your current provider to LuxSci's email services a snap!
LuxSci can migrate all of your user's existing email for you. When you have a lot of email, a lot of folders, and/or a lot of users and your old email provider supports IMAP. NOTE: calendars, address books & tasks are NOT automatically migrated as part of "email migration." These can be manually imported. See below for more details. With managed email migration, LuxSci can:
This is the ideal solution if you have a lot to move and/or do not want to do it yourself. There is a small migration fee involved, based on the number of users being migrated and any special complexity in the migration.
Pricing is based on the number of users and the amount of email that you are migrating. You can find our standard pricing schedule below. Custom pricing applies if:
The migration is a copy operation and not a move. LuxSci copies all of your email from your old provider to LuxSci. This does not an can not delete any of your email from your old provider. The only ways that email could be lost are if:
No. The migration can be run at any time and has no impact on your email services.
This migrates all of the email in all of the email folders that reside on your old provider's email servers. It does not include:
Yes. IMAP access at your old provider is an absolute requirement for successful email migration.
In a standard migration, two "passes" will be performed. A "pass" is one full copy of all data for all of your users from your current email provider. The data is then saved in their new LuxSci email accounts. We perform two passes to make sure that all data is copied from your current provider before you end your services with them.
In order for the migration to begin, our technicians will need the following information:
Once your LuxSci Account has been created, you will use a Support Ticket to provide this information to our technicians.
The migration can happen in hours to days to weeks. The factors that slow the migration down include:
Our technicians use migration software that looks at your current email provider's server and makes a copy of each folder and email on LuxSci servers. This copy will preserve your folder trees and location of emails without affecting service or performance at your current provider in any way. The migration can be done at any time with no downtime for you at either LuxSci or your current provider.
When the first pass of the migration is complete, our technicians will respond to your Support Ticket. You can then check your LuxSci account for all expected folders and emails. Once you have confirmed that everything is in order and you are prepared to end services with your current provider, we will perform a second pass. This pass copies any data that may have arrived between the end of the first pass and the time you end services with your current provider (i.e. when you request a second pass).
If keeping the email service transition time to a minimum or having control over exactly when the transition occurs is important to you, LuxSci's technicians can help you with a plan to achieve your goals.
Ideally, it is possible for the transition to happen in as little as 15-20 minutes on a date and time of your choosing. However, this requires some preparation that we can assist you in planning.
If you have any questions about any of these migration and transition options, or if you would like us to assist you in any of these areas, please contact us.
Managed Migration Pricing (a one-time-fee):
Custom price for more users, more than 2 copy passes, unusually large or complex scenarios, or other special considerations.
In the case where IMAP is not available at your old provider, but you do have your email in Outlook PST files, you can mail us DVDs or hard drives containing this data and we can manually convert and import it for a fee of $100/GB or fraction thereof (special pricing available for large uploads).
LuxSci's bulk user and alias creation tools allow you to use a CSV (comma separated values) file to quickly add all of your users and aliases to your account.
Watch these videos to see how (and grab the Bulk User Creation template file)
There are several ways that users and/or administrators can migrate their own email to LuxSci at no additional cost.
If you have situations where you need to migrate users separately or in groups such that some users will be using your old system while others switch to LuxSci; we have a solution. We can set up a special migration domain for you on LuxSci to which you can forward email from your old system for the users who have been migrated. This email will then be delivered to their new mailboxes on LuxSci where they can effectively send and receive email using their real address (the inbound email will merely pass through your old servers on its way to them). When all users are migrated, you simply change your DNS, remove the migration domain, and you are done.
Aliases: Aliases can be created easily in bulk using either a multi-alias creation form or by uploading a comma-delimited or tab-delimited file of aliases into our administrative interface.
Domains: If you have many domains, LuxSci can add them for you automatically using its API.
Calendars, Tasks, and Contacts: LuxSci's WebAides support these items and you can import your data to the WebAides using CSV files on a per-user basis. Alternately, if you use Outlook, you can use LuxSci's proprietary "WebAideSync" plug-in to copy all of this data from your Outlook into your LuxSci accounts and then keep it synchronized thereafter.
After being a long time customer (under several different companies), I haven't had *any* problems with my LuxSci services, and I bet you folks don't hear enough that you're doing a spectacular job running the hardest service on the Internet. I rarely think about LuxSci, as my mail just works, which ultimately means absolute success in my book. Keep it up!"
Just want to say that I appreciate your excellent customer service. I also very much like the way you list the support tickets on the account and with great explanatory details. A lot of companies could learn from your example of friendly, professional, and very helpful customer service - that's the way it should be! Thank you!"
Thanks so much for your overnight response to my customization request! It's such a pleasure to have a real person who's both knowledgeable and easy to contact when there is a problem. So far, my Lux Sci experience has been great! Keep up the good work."
I'm very satisfied with the service. I find the support articles to be very well written and informative, and even a pleasure to read."
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."