LuxSci provides an intuitive and centralized administrative control panel allowing you to manage your users, domains, websites, databases, billing, upgrades, private labeling, advanced administrative features, and more.
The control panel is accessible to administrators using the same login and portal that they would use for regular WebMail, help, and support access. The user interface is unified and moderated by tight access controls.
LuxSci's access control settings allow you to grant management of specific domain(s) and their users to specific users. This allows you to (a) delegate administration, (b) control who can administer what parts of your account if you have multiple domains, and (c) preserve the private labeling of your interface with respect to management by sub-administrators.
Some of the many controls that you have as an account administrator include:
As an account administrator, you have additional tools at hand to help promote collaboration among your users. You can subscribe users by default to shared folders with read-only or read-write access. These are especially helpful for sales, support, or other departments. As an administrator you can also define domain-wide or account-wide tags for messages. These allow easy organization for everyone's mailbox.
Administrators will find that WebAides also provide them with the tools to encourage collaboration within their accounts. Through shared calendars, address books, and tasks, you can keep your users on the same page.
LuxSci's accounts and administrative interface are constructed to support the management of any number of users, domains, and web sites in a single account. Resellers find this very useful, as they can have one account with all of their clients in it and thus save money and simplify management.
Of course, accounts with large amounts of domains, users, disk space, etc., will want to consider our dedicated server or POD options.
You can perform bulk operations as an account administrator. Some of these include:
Other types of bulk operations can be performed using our API (application program interface).
If you are an administrator in charge of more than one LuxSci account, you can use our Global Administration feature to administer all your accounts from one login rather then having to log into each account separately.
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
I wanted to congratulate you on your service; the reduction in Spam is incredible, and the speed of delivery is stunning. I am recommending you to all of my friends and associates! You can quote me on that!"