When you receive an email, it sits in a file called your "INBOX" on your email provider's servers. If you wish to view this email you must access this file somehow. There are several ways of doing this: a web-based interface known as "WebMail", via a program such as Microsoft Outlook or Thunderbird running on your personal computer, or via a mobile device such as a Blackberry or iPhone. In order for the program or mobile device to talk to your email provider's servers and retrieve your email messages, your computer/device and their servers must communicate and "speak the same language" so that they can understand each other.
Two common "languages" that email servers understand include the "Internet Message Access Protocol" (IMAP) and the "Post Office Protocol" version 3 (i.e. "POP", "POP3" or "POP 3"). They may also understand Microsoft ActiveSync for mobile access.
IMAP (the "Internet Mail Access Protocol") is intended to be used in situations where you wish to keep all of your email on your email provider's servers so that you can check it anytime from any computer or device that is running an email program or App supporting IMAP. IMAP also works well in combination with WebMail so that you can also check your email from any computer that has a web browser and an Internet connection. This has the following advantages:
IMAP also has the following disadvantages:
POP service, which LuxSci also provides, has the opposite Pros and Cons. About POP email services.
To learn more about how IMAP works and the security issues involved in sending and receiving email, read
Using LuxSci's IMAP email services, you can access your email at any time using your favorite email program from any where in the world, so long as you have an Internet connection. LuxSci has step-by-step online instructions for configuring your email programs for use with its services, so it is quick and easy to get setup.
LuxSci provides secure IMAP -- IMAP connections over SSL or TLS. Using SSL, your username, password, and message contents are encrypted so that no one can "eavesdrop" on this information as it passes between LuxSci's servers and your computer or device. Secure IMAP services are a standard part of all email hosting plans.
LuxSci provides multiple ports for IMAP connections to help our users with difficulty connecting to our servers due to firewalls blocking the usual ports. In addition to the standard ports, LuxSci also offers port 2993 and 443 for secure IMAP access. So, most users should be able to make secure IMAP connections no matter what kind of firewall they are behind (assuming they are entitled to make IMAP connections to LuxSci).
LuxSci's WebMail is fully IMAP-compatible. You can see all of your IMAP folders in WebMail and use WebMail concurrently with IMAP. Additionally, WebMail supports the IMAP-style "delete first then expunge later" cycle for message deletion.
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."