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Phone: 800-441-6612
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support@luxsci.com
Email Sending
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Features
Spotlight Mailer
Pricing
Sending Rate
Acceptable Use

Summary

LuxSci High Volume SMTP

Reliable Email Delivery Service

Fast. Affordable. Great Support.
Ideal for:
- Email Blasts
- Email Marketing
- Transactional Email
- Business Intelligence & Engagement Tracking
- Smart Host & Newsletters

Perhaps you were wondering...?

How many subscribers, lists, or campaigns can I have?
As many as you like! LuxSci does not limit the number of legitimate subscribers or how you segment your lists. Our plans are based on the number of recipients that you send messages to each month.
What is a "Recipient"?
A recipient is an email address to which a message is sent. It is also the unit by which we measure your email sending. One message to 1 person is "1 recipient," two messages to 10 people comprise "20 recipients", one thousand messages to 1 person each are "1000 recipients".
How many messages can I send at once?
LuxSci does not limit the number of messages that can be sent at once. You can send a single message or email blasts that go to thousands or millions of recipients. Your plan determines the maximum number of recipients that you can send to per month.
Other questions? Call Sales
Does LuxSci provide email sending or campaign management software?
Yes, LuxSci provides the option of purchasing Spotlight Mailer, a web-based email marketing and campaign management solution. You also have the option of continuing to use your current email software.
How many concurrent connections can I make at once?
The number of sustained concurrent connections that you can make at once depends on your service level. LuxSci allows bursting to 25 or more connections at once. See Sending Rate and Pricing for more details.
Do LuxSci' servers get black listed?
While any email provider can and does get blocked on occasion, LuxSci takes stringent measures to keep this from happening. LuxSci has very strict acceptable use policies and manually checks every new customer to keep spammers out. LuxSci's monitoring system works to detect any improper use before it becomes a problem. As a result, problems are rare. If a problem does occur, LuxSci's staff are trained in how to resolve the issue ASAP.
Do I have to change my email service to LuxSci?
No, you do not need to change your email hosting service to LuxSci. You can easily configure your sending programs to send your emails through LuxSci's email sending service without impacting your existing email solution.
Does LuxSci provide "pre-warmed" IP Addresses?
LuxSci provides the option of sending email via a shared or dedicated server. The type of server that is used depends on your high volume plan. If you are choosing a plan where you are sharing a server with other users, the servers are in constant use and are thus "pre-warmed". Customers purchasing dedicated servers may or may not use IP addresses that have been used by other customers recently. So, they may or may not be "pre-warmed". We recommend warming up your new server yourself for best delivery results.
Do you guarantee INBOX Delivery?
While neither LuxSci nor anyone else can ensure that every message is delivered to every INBOX, our excellent reputation and stringent security measures maximize the chances that your email messages will be delivered to the intended recipients. LuxSci will advise you on how to construct your messages and maintain your lists and campaigns for the best result. See Key Ingredients for Good Deliverability.
Can I track my email deliveries and bounces?
Yes! LuxSci provides reports on messages sent, delivery status as well as complaints of SPAM (i.e., feedback loop complaints). Note that Spotlight Mailer automatically maintains your mailing lists as bounces occur or recipients subscribe or unsubscribe.
Can I upgrade from shared to dedicated?
Yes, you can upgrade your service when your sending volume requires it. Once you are sending to 200,000 recipients or more per month, a dedicated server is the cost effective option.
What is your refund policy?
We have a 30-day refund policy for customers who are have shared server plans who are in compliance with our Acceptable Use Policies.
Other questions? Call Sales

Got it all figured out?

Monthly accounts start at $10; pay-as-you-go at $50.

Shared accounts are ready within 1 hour;* dedicated in 1-3 business days.

Free trials do not upgrade into paid accounts.

...Any questions?

*for orders placed between 9am and 10pm Eastern Time, USA. Provisioning can be delayed due to issues validating orders.

The big picture is that you guys are absolutely doing it right in my view. Your platform is flexible and easy to use. Your team is quick to respond to tickets and your technology is solid. I couldn't be more pleased with how things turned out using your outbound servers." (read case study)
Brad Butler
COO of Halloween Express
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Starting at $10/mo
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"We use your High Volume SMTP service for our automated invoicing and purchase confirmations, so it is a critical part of our business. Your bulk SMTP has been the most reliable and cost effective I have used. The technical and sales support have been timely, efficient, and effective. I highly recommend."

—Leonard S Rann, Tradavo

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• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 BlackBerry
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries