How do you feel when you have ask a company's support department for assistance? Most feel some anxiety that the experience will be unpleasant or ultimately unhelpful; many feel resigned that it will likely take a long time to get an answer or resolution.
Technology support teams are often over worked, under trained, outsourced, or more interested in closing issues than actually solving your problems.
Since 1999, LuxSci has been on a mission to provide amazing support. Our team is not outsourced, it has a very low turnover, is constantly being trained, and has customer satisfaction as its benchmark of success.
Indeed: In the first 3 quarters of 2017, we had over 1,000 instances of feedback on our support. On a scale of 1-5, our average rating has been 4.76 stars! We are constantly improving. We are up from 2016's average of 4.62 stars.
LuxSci strives to answer your questions quickly and accurately... But no person or system is perfect, so we learn from each interaction and then strive to constantly improve. LuxSci is known for its great support -- and we know we have to constantly earn that reputation.
Here are some of our customers' recent comments:
"You folks are the tops of any support we have ever, ever dealt with over 25 years of computing."
"LuxSci is a very unusual company ... if you ask for technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are 12!"
"Lightning fast support! Smart and efficient. Couldn't imagine a better service!"
"I never consider changing from LuxSci to another company because of service like this."
"LuxSci has far and away the best tech support/customer service I have ever encountered."
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"