As an account administrator, you can manage your account by going under Account, Account administration, Home. Here, you have a work space that you can configure, adding, removing widgets that gives you general account information on the left and tools to manage various aspects of your account across the top.
On the left, you'll see a section for billing, where you can make payments, set up automatic credit card payments and see a history of all your previous invoices.
In the account settings area, you can edit general account-wide properties for your account, such as where support tickets go. You can set up general settings, such as login password strength security, who can share what with whom. You can configure general email encryption settings that will apply to everybody in your account. Other sections allow you to set up and use DKIM for email verification and use our API.
The Wizards area provides tools for creating items such as users and domains and performing bulk actions such as deletions and additions. The Upgrade area allows you to add things to your account or to change your account status, for example, to become a reseller.
Email addresses in your domains can either be users or aliases. The other administrative areas available to you allow you to manage all of the users in your account, email aliases, all of your domains, SecureForm for form processing if you have that, MySQL and MariaDB databases for web hosting on secure form customers, private labeling for customizing the look of the user interface and notification messages sent by our system, reports for account-wide details about what your users have been doing, and support tickets for getting help.
In the Users area, you can access the settings for every single user in your account. Of course, you can also create users that have a subset of these permissions, for example, to manage users only in a specific domain or domains.
Here, we're going to click on Bob Smith. We can see on the left that we have access to all the settings and reports that Bob, himself, has access to as well as more. We can manage all of his settings for him to help him out. We can also change certain configurations such as enabling, renaming, deleting and modifying things such as disc space limits and instructions for when he needs to reset his passwords.
Here, you can also create new users and create and delete users in bulk.
Aliases are like users except that they're email addresses that don't correspond to an actual physical user or person and don't correspond to a login to our system. Instead, aliases are rules that are used to forward email messages to distribution lists. For example, sales here forwards to Donna and Ken.
You can also have rules that bounce messages with certain error messages like "Joe no longer works here." You have a lot of flexibility here in the aliases section to customize what happens to your email.
Under Domains, you can have all the domains that correspond to all of your email and web properties. Under each one, you can configure what happens to inbound email, be it filtering, capturing, copies of it to a specific email address, restricting who's allowed to send email to you, et cetera or the outbound settings, which could include things such as automatic encryption, contact monitoring, controlling who you can send messages to, adding taglines and disclaimers, et cetera. You can also refine your global encryption and login settings here to have different settings on a per domain basis.
Finally, you have access to a wide range of reports about what is happening just in this domain, for example disk space usage and email sending.
If you are a SecureForm user, use the SecureForm area to create and manage your forms. The details of how to use this are the subject of a separate video.
If you are a web hosting or a SecureForm customer, you may have your own databases. These are MariaDB databases, which is the same really as the latest versions of MySQL, where you can upload, download and access your database directly through this portal.
Under Private Labeling, you can create multiple themes to customize how everything looks to make it match the look and feel of your own company. You can also refine various settings for email encryption, so that messages that people receive from your company have whatever wording you find appropriate as well as appropriate branding and images that match your company's needs.
Under Reports, you'll find everything from detailed disc space usage to find out, for example, which user is using up all of your disc space, to reports about email sending success across all users. These reports even allow you to search for messages across everything that everybody has sent and to download reports that you can load into Excel.
Under Support Tickets, you could find examples of every support request made by every user in your account for the entire history of your account. These support tickets are kept forever as a security documentation mechanism. Feel free to use them to ask us any questions that you need to help us use your account effectively.
I am extremely satisfied with your security features and with the extent of knowledge of your support staff. You provide a solid, reliable service and also manage to continue to add more thoughtful features -- all at a reasonable price."
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"
I wanted to congratulate you on your service; the reduction in Spam is incredible, and the speed of delivery is stunning. I am recommending you to all of my friends and associates! You can quote me on that!"
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."