In this video, we will show you an overview of the account administration features, that LuxSci provides in its web interface. Once you've logged into LuxSci as an account administrator, you can go under account, and choose any of the account administration pages to go to.
Let's start with the administration home page. The administration homepage is really a kind of workspace. There's little widgets on it just like there are in your own workspaces. You can customize these, add and remove them, add your own customized items. Click on here to change what's visible.
In your home page, you have access to account wide settings, such as global security settings, global email encryption settings, global firewalls, all of these things apply to everybody and everything in your account.
In general, LuxSci accounts are divided into account wide things, domain wide things, and user specific things. By domain wide, I mean domains like, ttaps.luxsci.com, luxsci.net, mydoctor.com, you can have none or many of these types of domains in your account, and you can customize the behavior of the system, and the settings of your users globally on a per domain basis. This allows you to have a certain set of defaults that apply to everyone, and to refine those settings on a per domain basis, and then further refine them on a per user basis.
Going back to the account wide settings, you'll find the place where you can set up DKIM for your domain email validation, general settings for your email, who's allowed to do what, general settings for security, this is a pretty important page, it allows you to control everybody's password strings and how many times they can login successfully, it allows you to monitor for failure alerts, it allows you to set the strength passwords have to have, it allows you to control who's allowed to share things with whom, and so forth.
The firewall page allows you to restrict who can access your services from where. There's a lot of granularity available in these settings. You can go into the billing area to look at your previous invoices, and to make payments. You can go into upgrade, to add services, users, domains, other things to your account, and you can go to setup wizards to do things in bulk, like add many users, add many domains, add many aliases.
Going across the top here, these tabs here are the options you have in the menu.
You can change their passwords, you can manage their email folders, you can edit their individual settings. If you have many account administrators, you actually have the ability to control, to a fair degree, who's allowed to edit what kinds of things. So you could have a master administrator who can do everything, and certain sub administrators who can only do certain things. Like maybe some people can't change passwords, maybe some people are restricted to only managing users in a specific domain, etc.
You go to add new user, add people to your account, go under bulk user creation to add many people, either directly through a form or by using an upload of the csv file.
Aliases are email addresses, just like users logins are email addresses, but aliases don't correspond to an actual user. So for example, sales, your domain.com can be an alias that forwards to many people. No one can ask you to login to sales, but you can send email to sales. This section here, aliases, allows you to manage all of these aliases, create them and control what happens when email goes into them. You can have email forwarding, you can have email being forced to bounce back, you can have email being deleted, you can have custom bounce messages, you have a lot of flexibility, and you have the ability to bulk add and bulk delete them.
In the domains area, you can control all of your domains, individually and in bulk. You click on domains, you'll have settings for the domain in general, like various limits. You'll have settings for what happens to inbound email. For example if you have custom filtering, you want to capture copies of all email messages that come in and forward them on, you may have settings for upon email where you want to have content monitoring. You may want to have global tag lines, there's many different things that you can enable here to give you a great deal of flexibility in terms of what happens to the messages, and what happens to the data in your account.
The SecureForm area allows you to create and control SecureForms. This will be a separate video on editing them and using the form builder tool to create your own forms online.
Private labeling is also known as white labeling. It's a fairly comprehensive feature where you can change the entire look and feel of the LuxSci web interact, in your own colors and logos on, modifying what shows up in menus, etc. it also has a lot of features for customizing our secure log encryption system.
For example, you can have template emails that go out and other types of things. These are all available with private labeling.
Reports gives you access to account wide reports. For example, what user is using the most disk space. What messages have been sent across all users in your account, etc, etc, etc. These are all in here.
You can also find many of these reports under the domain and the user settings with a respective degree of specificity. Your support tickets, you can create and you can see all of the tickets that are in your account now. These are never deleted and they're kept forever, for a permanent record of all questions that have been asked and answered. It's good for security and it's good for looking up things years later.
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"
LuxSci has been a pleasure to work with. The level of support we've received from them has been top-notch. From the smallest user issue to complex custom work, LuxSci has delivered service far above what I expected. Best of all, uptime with LuxSci has been 100%."
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
I wanted to congratulate you on your service; the reduction in Spam is incredible, and the speed of delivery is stunning. I am recommending you to all of my friends and associates! You can quote me on that!"
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."