In this video, we're going to take you a quick tour of the LuxSci user interface once you log into LuxSci, you'll see many different areas. One are, the work spaces, allows you to configure various dashboards for customized tasks. Next area, email, allows you to have a WebMail experience, viewing your email messages, composing messages, etc. The Apps, gives you address books, calendars, task management, online document storage like Dropbox, password storage, etc.
The Help area includes a complete online searchable help library, as well as a section for support tickets, where you can create tickets asking any question to our support staff that you may need to get yourself going, or to resolve your problems. Typically, we resolve these support requests within one hour, between 9:00 a.m. and 11:00 p.m. Eastern Time. We have emergency support 24/7 every single day of the year.
If you go into the Account Menu, you'll see options for managing your own account, such as changing your password. And if you're an account administrator, you'll have options for managing global settings, such as your domains, websites, forms, aliases, etc. In the email menu, you'll find options for managing your folders, managing what happens to your inbound email, such as setting up forwarding, and spam filtering. And what happens to your outbound email, such as setting up signatures, and taglines, and disclaimers for your messages.
If you got back to your workspaces, the default workspace, is a few widgets, each one of these boxes is a widget. That allows you to have a simplified view over your email, address books, and calendar. You can customize this as much as you want, adding/removing widgets, and even creating new dashboards using this menu. If you go into the email menu, you can click on Check Mail to go directly to your inbox. You can also configure in your settings, so you login directly into the inbox if that's your preference.
Click on Compose to start a new email message. Click on any of the folders to switch folders. Click on a message to view the message in the preview pane. And use the other buttons to do common tasks like replying and forwarding and deleting messages. Going into something like your address book, is a similar application like email, where you can create new entries for each of your contacts. And you can even bulk important export data.
Same thing goes with calendars and tasks. This concludes the quick overview of what's available in the LuxSci web interface.
I wanted to congratulate you on your service; the reduction in Spam is incredible, and the speed of delivery is stunning. I am recommending you to all of my friends and associates! You can quote me on that!"
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"