In this video, we're going to talk about the basics of using LuxSci WebMail. Here is the LuxSci WebMail you would see when you first log in. Messages in this area, a view pane for viewing the contents of an email, and your email folders over here. Various commands across the top, and your menu to access other things here. This, our list of quick access icons for doing various things, like accessing calendars, compose an email that you can configure.
The first thing to show you is the option for a full screen view. Clicking on this button eliminates the header and the menu, and gives you more space to work in WebMail. Now, since you have no menu anymore, you can't quickly jump to other things like support tickets or settings. You can exit full screen by clicking this button, or directly log out right here. Exiting full screen. Just don't forget once you go into full screen that you can exit to access other parts of the interface.
To view an email message, just click on it. For example, here. This loads the message into the view pane. You can drag the view pane up or down to access more of the message, depending upon the size of your window. Scroll around, get the attachments, view attachments. Click down here to see only attachments or only the email headers. Go back to the body. Move things around to make space if you need it.
Some people don't like to have the message list and the message view in the same view at the same time, especially if they have a smaller screen. You can, for example, drag this bar away, and have just the list. Then when you click on a message, it's loaded directly into the entire screen so you can see it. From there, you can click here to go back to your list. Or, you can use these navigation buttons to go back and forth between the previous and the next messages. This button also toggles between showing a single pane versus showing a split pane. You can do whatever it is that you like, and have whichever system of viewing that you like. You can also drag this over here to make more room, if you would like less room for your folders and more room for your messages.
Commonly when looking at your email, you may want to sort it. Sorting it by subject or by date or by size are all easy to do. You just click on the column heading. To sort by date, you would click once over here. To sort by date in the other direction, just click again. If you want to go back to sorting by from address, click over there. If you want to do a search of all the contents of all the messages, you can just enter what you want to search for in this box. Either click on the little magnifying glass or press enter. It shows you all the matches. You know you're in search mode because this is highlighted in blue up here. Cancel the search by clicking on the X. Use the down arrow to access advanced search options. We'll cover that in another video.
You can use these buttons above to perform common actions, like deleting a message, replying to the messages, forwarding messages, moving to other folders, etc. You can select more than one message at a time by holding down the control key and clicking. Right? This has now selected three to four different messages. You can click on a message again to just select that. If you hold down the shift key, it will select a range of messages. Click again to select just one. You can move messages to another folder by selecting them first, and then either clicking on the move to bring up a dialogue box where you can move to an existing folder, or to a new folder, or you can just click and drag the message to another folder. That happens immediately.
If you like to flag messages as important, you can just click on the flag column, and that change happens right away. Similarly, you can click on the envelope in the read/unread column to mark the messages read or unread, and that happens immediately. Lastly, over here in the folders column, you can jump to what's on your apps, like if you want to get to tasks or address books right away, you can click right on them. You can switch folders by clicking on a different folder. Or, you can make a new folder by clicking on the plus and typing in the name of a new folder. That will create it and it will load it up here on the left shortly.
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As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"
I am extremely satisfied with your security features and with the extent of knowledge of your support staff. You provide a solid, reliable service and also manage to continue to add more thoughtful features -- all at a reasonable price."
You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."