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Archive for the ‘New Feature Announcements’ Category

File Drag and Drop for WebMail, SecureLine, and File Manager

Saturday, July 27th, 2013

Upload single or multiple files via drag and drop from your desktop instead of clicking and selecting files individually.

Recent versions of most popular web browsers (including Internet Explorer v10+) include features that allow web sites to receive files dropped on them from your desktop and that allow web sites to upload these files in the background (e.g. while you are composing an email), giving you a progress bar so you can see how the upload is doing.

Indeed, drag and drop file uploads to web sites are becoming the “new normal” with the old method of clicking on individual file upload fields to select a file from your browser being “old school” for any place where files are frequently accessed.

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Want to Login to LuxSci from your Mobile Phone with a Single Touch?

Tuesday, July 16th, 2013

Quick Mobile Login

Mobile access to member web sites without an app is generally very tedious, as it requires entering a username and password to gain access … typing them in on the minuscule smartphone keyboards.  Annoyance with the time this takes often overrides the desire to use the web site.

Furthermore, if you are doing something else that requires your attention … typing in a username and password can be dangerous (you shouldn’t be multitasking when one task requires full attention … but people do it every day).

LuxSci has updated its WebMail interfaces so that you can login now with a single touch or click — the entering of usernames and passwords can be completely eliminated.  We call this method of access “Quick Login”.  People using Quick Login feel an immediate sense of relief with the speed and ease of access to their email, contacts, calendars, files, and other items.  LuxSci’s mobile web site now feels just like an app.

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Simplified FTP/SFTP Management of WordPress, Joomla, and other CMS-based web sites

Thursday, June 27th, 2013

Most modern content management systems (CMS) for web sites, like WordPress, Joomla, Drupal, etc., are PHP-based.  So, when these sites are run by the web server, they generally run with as the web server server for maximum speed/performance.*

This is all well and good, and LuxSci supports easily bulk assigning ownership of your site files to the “web server” so that these content management systems, running as the web server, can upload new files, modify files in your web site file space, etc.

It all works well and easily …. until you want to also manage these files via FTP or SFTP.  In general, when one uses FTP or SFTP to connect, your session is owned by the user that you are logging into FTP or SFTP with … and that is not the “web server”. This causes problems:

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Connect to LuxSci Even More Securely: Use our VPN

Wednesday, June 5th, 2013

Use of SSL and TLS provide a very high degree of security for access to LuxSci’s and other provider’s services.  This is especially true for WebMail with LuxSci’s use of an Extended Validation SSL Certificate that turns your browser bar green and helps ensure that you know that you are talking with us and not some malicious site.

However, for the very security and/or privacy conscious and those with compliance requirements (like HIPAA), a significant degree of improvement in security can be had by using VPN access in addition to SSL and TLS.

How is VPN Access+SSL better than just SSL?

VPN Access to your premium environment LuxSci services creates a secured tunnel (using IPSec) where all traffic travelling from your computer to LuxSci’s servers is encrypted in transit … no matter what kind of traffic it is or what protocol it is for.  This means:

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LuxSci Spotlight Mailer – Advanced Email Marketing Campaign Management

Friday, May 31st, 2013

LuxSci’s High Volume bulk mailing service enables sending vast quantities of email for marketing and transactional purposes. This service is quick and easy to use and includes lots of reporting features. However, you still have to use some email program or service for composing your messages, managing your mailing lists, and managing their sending through the High Volume SMTP service.

The service works with most every bulk mailing software package and even regular email programs like Thunderbird and Outlook. This makes it perfect for customers who already using some such program.  However, we have found that many customers do not have any tools for managing their bulk mailing campaigns and want a simple but powerful web based system for this purpose.

The LuxSci Spotlight Mailer is just that, an extremely feature rich, web-based, email marketing service that can be plugged into LuxSci High Volume, Premium High Volume, or regular outbound email service for you.

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Email Alias Management Enhancements

Tuesday, May 21st, 2013

LuxSci has re-tooled its email alias management interface from the ground up to make it faster, more powerful, and more consistent with many of its other administrative interfaces.

Email aliases are addresses in your domain that do not correspond to a physical user, but which may deliver email to one or more addresses or deny email with a custom message.  E.g. “sales@yourdomain.com” might not be an actual person — it might just forward email to a few of your employees.  The LuxSci Email Alias Management tools enables administrators to create, edit, and delete these kinds of email flow rules for all email addresses in all domains in their account — Aliases, Domain Catchall Rules, User email forwarding rules, and WebAide User Group mailing list rules — all in once place.

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LuxSci API Updates: Security Options and AutoResponders

Wednesday, May 15th, 2013

LuxSci has made two significant improvements to its Account API – one to improve security and one to enable automated management of user AutoResponders.

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Automated Emails now Spiffier and Brandable

Thursday, May 2nd, 2013

LuxSci sends many different kinds of automated email messages to users and account administrators.  Some examples include:

  • Support Ticket updates
  • Alerts of login successes and/or failures
  • Spam quarantine reports
  • Reports on the failed sending of email messages or spam feedback loops
  • Notifications of reaching or exceeding various types of limits
  • Status notifications from automated or periodic processes
  • many, many more

Until recently, a large majority of these automated email messages were simple “plain text” messages and the ones that were HTML, used very simple, plain markup.

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New Self-Service Password Reset System

Saturday, April 20th, 2013

Since its inception in 1999, LuxSci Support has manually handled all password reset requests that were not handled by the account administrators.  

Why? Security reasons, of course. We are aware of:

  • Poor Security Questions: very often users have poorly chosen answers to security questions,
  • Hackers: that people often try to use password reset systems to gain unauthorized access to users’ accounts
  • Lack of Information: users often do not have enough solid information in their profiles to reliably verify their identities

By manually processing these requests, we can effectively block password resets in the face of poor identity verification information and subjectively identify “fishy” requests.

However, we have come to determine that this manual process, while it provides the best security, is not actually in the best interests of our customers because:

  1. Time: Manual identity verification takes time and delays in password resets can be detrimental to our customer’s ability to get work done.
  2. Better Questions: We have improved our user security questions in the last few years so that the questions and answers are generally of much better quality than they used to be.
  3. Mobile Phones: Most people have mobile phones capable of receiving text messages now and these can be used for identity verification.
  4. Simulating our Manual Process: We find that we can provide an automated self-service password reset process that simulates our manual review and verification process to a very large degree without a significant loss in security.

More Backups for Premium LuxSci Customers

Tuesday, April 16th, 2013

LuxSci performs automatic on site and off site backups of all email, web site, database, WebAide, and Widget data for its customers.  These are snapshots of the data on our servers at specific points in time.

LuxSci has just expanded its backups for Premium Environment customers.  We have increased the number of rolling daily snapshots that we perform from 2 to 7.  Premium environment customers now automatically have access to:

  • 7 Daily on-site backup snapshots of their data
  • 4 Weekly off-site backup snapshots of their data
  • Free restores from backup (within reason)

This provides our Premium customers with even more ability to recover lost or accidentally deleted information.

Basic environment customers who receive a discount for reduced service levels have 7 daily on site backups, no off site backups, and paid restores.

For customers for whom their email data is business critical, we also recommend that they purchase Premium Email Archival.  This compliments the backup snapshots by providing an immutable history of all inbound and outbound email messages that can be searched at any time for up to 10 years.  Backups restore folders to the state that they were in at a specific time.  Archives find messages that may or may not be in backups or which were deleted long ago and for which backups no longer exist.

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