Archive for the ‘New Feature Announcements’ Category
Wednesday, May 15th, 2013
LuxSci has made two significant improvements to its Account API – one to improve security and one to enable automated management of user AutoResponders.
Read the rest of this post »
Tags: api, autoresponder, cgi, responder, security, soap Posted in New Feature Announcements
No comments »
Thursday, May 2nd, 2013
LuxSci sends many different kinds of automated email messages to users and account administrators. Some examples include:
- Support Ticket updates
- Alerts of login successes and/or failures
- Spam quarantine reports
- Reports on the failed sending of email messages or spam feedback loops
- Notifications of reaching or exceeding various types of limits
- Status notifications from automated or periodic processes
- many, many more
Until recently, a large majority of these automated email messages were simple “plain text” messages and the ones that were HTML, used very simple, plain markup.
Read the rest of this post »
Tags: branding, email, private labeling, template, white label Posted in New Feature Announcements
No comments »
Saturday, April 20th, 2013
Since its inception in 1999, LuxSci Support has manually handled all password reset requests that were not handled by the account administrators.
Why? Security reasons, of course. We are aware of:
- Poor Security Questions: very often users have poorly chosen answers to security questions,
- Hackers: that people often try to use password reset systems to gain unauthorized access to users’ accounts
- Lack of Information: users often do not have enough solid information in their profiles to reliably verify their identities
By manually processing these requests, we can effectively block password resets in the face of poor identity verification information and subjectively identify “fishy” requests.
However, we have come to determine that this manual process, while it provides the best security, is not actually in the best interests of our customers because:
- Time: Manual identity verification takes time and delays in password resets can be detrimental to our customer’s ability to get work done.
- Better Questions: We have improved our user security questions in the last few years so that the questions and answers are generally of much better quality than they used to be.
- Mobile Phones: Most people have mobile phones capable of receiving text messages now and these can be used for identity verification.
- Simulating our Manual Process: We find that we can provide an automated self-service password reset process that simulates our manual review and verification process to a very large degree without a significant loss in security.
Tags: identity, password, password reset, verification Posted in New Feature Announcements
No comments »
Tuesday, April 16th, 2013
LuxSci performs automatic on site and off site backups of all email, web site, database, WebAide, and Widget data for its customers. These are snapshots of the data on our servers at specific points in time.
LuxSci has just expanded its backups for Premium Environment customers. We have increased the number of rolling daily snapshots that we perform from 2 to 7. Premium environment customers now automatically have access to:
- 7 Daily on-site backup snapshots of their data
- 4 Weekly off-site backup snapshots of their data
- Free restores from backup (within reason)
This provides our Premium customers with even more ability to recover lost or accidentally deleted information.
Basic environment customers who receive a discount for reduced service levels have 7 daily on site backups, no off site backups, and paid restores.
For customers for whom their email data is business critical, we also recommend that they purchase Premium Email Archival. This compliments the backup snapshots by providing an immutable history of all inbound and outbound email messages that can be searched at any time for up to 10 years. Backups restore folders to the state that they were in at a specific time. Archives find messages that may or may not be in backups or which were deleted long ago and for which backups no longer exist.
Tags: archive, backup, restore Posted in New Feature Announcements
No comments »
Thursday, March 28th, 2013
LuxSci has an Application Programming Interface (API) which allows for the remote administration of LuxSci accounts. API usage is free for all accounts and is available in basic “CGI” and more advanced “SOAP” remote access models.
Read the rest of this post »
Tags: api, programming Posted in New Feature Announcements
No comments »
Monday, March 18th, 2013
Web site forms contain a vast plethora of fields to collect important data, such as contact information and order details. Often, forms also contain hidden fields that track session state, user authentication, history, and other forms of information that may not be relevant when the form is ultimately submitted.
Most web form processing solutions will grab all posted form fields, including all of these hidden back-end fields, and include all data in the reports or emails to you. There is nothing wrong with this, per se; however:
- These fields can pollute your results and make them harder to visually process.
- These fields can contain large amounts of “garbage” data that noone needs to see.
- These fields could contain private or sensitive information that should be dropped or discarded.
In some cases, you can solve some these problems by blanking or deleting these form fields using JavaScript when the form is submitted. However, this does require some solid JavaScript skills to do properly. Additionally, many web site and form builder solutions may not support or work well if you play around with the forms.
To remedy these issues in a very simple and universally applicable manner, LuxSci SecureForm now allows you to supply a list of form fields that will be suppressed / skipped. Essentially, these form fields will be deleted from the posted data before any processing occurs, resulting in:
- Simplified data sets and reports
- No storage of sensitive or private information from those fields
SecureForm customers can specify the list of form fields to skip in their SecureForm configuration area, under the “Form” tab.
Tags: form field, secrureform, skip field, web form Posted in New Feature Announcements, SecureForm
No comments »
Monday, March 4th, 2013
LuxSci customers with Basic or Premium MobileSync can now use this same service for automatic synchronization and push updates of calendar, contact, and task data between LuxSci WeAides and Outlook v2013 for Windows.
Outlook v2013 for Windows is released and now includes native support for “Exchange ActiveSync” (EAS) for synchronizing calendar, contact, and task information with external systems. EAS is usually only available in mobile devices, as a different mechanism is used by desktop programs to synchronize data with Exchange. Outlook v2013 is the first version of Outlook (or any other desktop email program that we are aware of) that supports ActiveSync and which thus allows automatic synchronization of data with non-exchange-based systems without the need for any kind of special plug-in.
Read the rest of this post »
Tags: EAS, Exchange ActiveSync, imap, mobilesync, outlook, outlook v2013 Posted in Mobile, New Feature Announcements
No comments »
Wednesday, February 27th, 2013
Several improvements to LuxSci’s SecureForm service are now available to all customers. These include:
Read the rest of this post »
Tags: notes, reports, secureform Posted in New Feature Announcements, SecureForm
No comments »
Tuesday, February 26th, 2013
LuxSci’s SecureForm service enables customers to collect data from web and PDF form posts and securely save and/or send that data in many formats to many places via email, FTP, MySQL, and online file storage.
Until now, if you wanted to send your form data over email securely to a recipient you had your choice of encrypting via SMTP TLS, PGP, or S/MIME. TLS is great, but not all recipient email service providers support it; PGP and S/MIME are very secure but require special setup and support by the email programs that the recipient uses to access these messages.
Now, SecureForm supports secure delivery of form post data to any recipient’s email address via the SecureLine Escrow secure message pickup service.
Read the rest of this post »
Tags: email, escrow, form, secure, secureform, secureline Posted in New Feature Announcements, SecureForm
No comments »
Monday, February 25th, 2013
By popular demand, LuxSci is pleased to announce a new feature that vastly simplifies and speeds access to and management of your web and PDF form post data. SecureForm now includes a web-based user interface for searching, sorting, viewing, downloading, and printing all of your form post data. It’s quick, accessible to non-administrators, and works with any form where you are saving copies of the post data to a database on LuxSci servers.
Read the rest of this post »
Tags: access, database, download, mysql, search, secureform, sort, template Posted in New Feature Announcements, SecureForm
No comments »
|
 |
|