Customers often want to know what is happening and why – and rightly so!
Many of the Support requests we receive involve tracking down information in logs and determining why certain things happen the way that they do. Invariably, there is no real “issue”, just a need to clarify what is happening and why so that email filters, program settings, web site marketing, and other factors can be adjusted properly.
Over the years, LuxSci has frequently added self service reporting tools to its user and administrative interfaces. Customers are empowered to determine for themselves on their own time schedule many things that were previously the purview of senior Support.
In this article, we review many of the reporting options available to customer accounts … as most people, even existing long time customers, may not be aware of the full scope of what is actually available to them.
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