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New Feature: Secure Email Tagline

Thursday, June 23rd, 2022

LuxSci is introducing a new email tagline feature to inform recipients that email messages are secured. This helps build trust and increase confidence with less tech-savvy recipients who do not understand how email encryption works.

secure email tagline

TLS Encryption

TLS encryption is now widely supported by the most popular email providers. As a result, more organizations are choosing to send emails containing sensitive data with TLS encryption. There are a few reasons for this:

  1. TLS encryption is permitted under HIPAA and most compliance regulations.
  2. It’s easier to use and does not require recipients to log in to portals to access their messages.
  3. The open and response rates are higher on TLS encrypted messages.

However, using only TLS to encrypt emails can be confusing to the laypeople receiving them. While it’s easy to use and “invisible,” that can be concerning when transmitting sensitive information. If it looks like a regular email, recipients may be concerned that the organization does not care about the security of their personal information. This perception can negatively impact the business and dissuade people from using digital channels.

Introducing a New Email Tagline

For these reasons, all Email Hosting, Secure Connector, Secure High Volume Email, and Secure Marketing customers who send emails encrypted via SecureLine will have a small tagline at the bottom of the email that indicates the message is secure. It looks like this:

message secured by LuxSci tagline

This tagline builds trust and lets the recipient know that the company has taken steps to secure sensitive data. If you are an existing customer, visit your email settings or contact Customer Support to enable this feature. New customers will automatically have the tagline enabled when sending SecureLine encrypted emails.

When can sending TLS-Secured Email be NOT HIPAA Compliant?

Tuesday, May 1st, 2018

In a question recently submitted to “Ask Erik,” John asked:

“How does sending a TLS-encrypted email sometimes become non-compliant?  Lets says I send an email from my Office 365 Business account to a gmail.com account which both support TLS encryption.  Is it because I do not know what path and what servers the email has to go through?  Does each server have to decrypt the email and is that when it becomes non-compliant?  I love the Luxsci forms by the way!”

This is a great question!  In a recent survey that LuxSci did, less than 50% the people interested in secure email even knew what TLS is and how it works.  So it is not surprising that there is a lot of confusion out there about what is acceptable for compliance and what is not.

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