LUXSCI

Which Dedicated or Shared Option is Best for You?

LuxSci recommends Business Class servers as the best combination of price and performance and Enterprise Servers to maximize reliability and security. Server clusters and installs in other data centers throughout the world are also available — contact Sales for more information.

Shared services are recommended only for customers with few users. Dedicated servers are recommended for higher security, better price scaling, and more reliable performance.

  Shared:
Business
Shared:
Enterprise
Dedicated:
Business
Dedicated:
Enterprise
Smallest price for web hosting
n/a n/a $60.00/mo $400.00/mo
Smallest price for business email
$10/mo $25/mo $67.50/mo $407.50/mo
Minimum contract term
1 month 1 month 2 months 2 months
Maxmimum users
50 50 unlimited* unlimited*
*Large numbers of users require large servers or server clusters. We can certainly provide solutions that scale from 1000s to 10,000s users and up, that does assume that your are also ordering the appropriate dedicated solution to support your users.
Maxmimum disk space
500 GB 500 GB unlimited* unlimited*
Individual servers can hold up to about 100 TB of storage (although putting so many eggs in one basket is strongly discouraged). Server clusters and dedicated storage networks enable use of any amount of storage space.
Disk space upgrades: Cost per 100 GB/mo
$30 $60 $20 $40
Cost per basic email user
$1/mo $1/mo $0.75/mo $0.75/mo
A basic email user includes a login and access to: WebMail, WebAide Apps, POP, IMAP, SMTP sending, and Basic Spam and Virus Filtering. Other services such as encryption, filtering, archival, and ActiveSync are additional.
Cost per basic email user + email encryption
$4/mo $4/mo $3/mo $3/mo
This includes a login and access to: WebMail, WebAide Apps, POP, IMAP, SMTP sending, Basic Spam and Virus Filtering and SecureLine for email encryption. Other services such as filtering, archival, and ActiveSync are additional.
Server type
Single Server Redundant Cluster Single Server Redundant Cluster
Single Server / Public Cloud
Dedicated public cloud servers. These are located in the USA. Dedicated Public Cloud servers can be located elsewhere if you desire.
Redundant Cluster / Private Cloud
Enterprise Class Dedicated cloud servers on LuxSci's dedicated server hardware at RackSpace in Dallas, Texas. The LuxSci private cloud hardware is dedicated to LuxSci customers only and provides for keeping the cloud servers up and running even in the case of hardware failure on one of the underlying hypervisor servers (using VMWare vMotion).
Service level agreement: SLA
99.99% 99.99% 100% 100%

LuxSci guarantees that our shared services will be available to you at least 99.99% of the time. This means no more than 5 minutes per month of unscheduled downtime! If we do not meet this agreement, we give YOU money back.

Dedicated server customers receive an even stronger SLA with a 100% network uptime promise, 100% infrastructure uptime promise, and a very fast hardware replacement guarantee.

Shared: Business Class
99.99% SLA with 5% credit back in the 1st tier of SLA violation. Read SLA
Shared: Enterprise Class
99.99% SLA with 10% credit back in the 1st tier of SLA violation (and 2x as much back on every tier compared to Business Class). Read SLA
Dedicated: Business Class
100% network uptime, 100% infrastructure uptime, 1 hour hardware replacement guarantee. 3 hour guarantee for forced movement of server to a new underlying hypervisor in the event of serious underlying hardware degradation. Read SLA
Dedicated: Enterprise Class
100% network uptime, 100% infrastructure uptime. Redundant underlying hardware means that hardware replacement and forced server migration downtime do not apply to this type of server. Read SLA
Full-disk encryption?
*
Enterprise Class Dedicated Servers and Shared Servers
All disks (operating system and data) are encrypted at the storage array level. This protects if the disks are somehow stolen and when the disks are decommissioned.
Business Class Dedicated Servers (Hosted at Amazon)
All disks encrypted.
* Business Class Dedicated Servers (Hosted at Rackspace)
The default "included" system disk on Rackspace Business Class Servers cannot be encrypted. To have full-disk encryption, you need to order more than the "included" disk space (so that you get a separate data drive) and request that the data drive be encrypted. This option protects the data should the underlying media be stolen from the data center, when the underlying storage is reused or decommissioned, and should the media be somehow accessed from a location outside of your running server.

Full-disk encryption does really affect the performance of the drive (it will be marginally slower than otherwise) and it does not protect the data from access via users or processes running in the server itself (e.g. malicious software injected into your web site or a malicious hacker that has penetrated your server).

Most security & privacy

All of our dedicated solutions are true isolated environments so that no other LuxSci customers will have access to your servers for their services.

We also offer premium dedicated physical servers for customers who require dedicated hardware. Please contact sales for pricing information.

HIPAA compliance available?
Ultra-reliable: Proof against hardware failure

LuxSci's Premium servers employ "VMWare vMotion" to ensure that servers will remain up and running in the event of the failure of underlying hardware components in the hypervisor (e.g. failed CPU, power supply, RAM, motherboard, etc). Additionally, network connections, hardware firewalls, and connections to central storage arrays are all redundant.

If the hardware fails -- we'll know and we'll fix it, but no one else will be the wiser.

Backups included?
Custom backup schedules?
SSH access (non-root)

Non-root ssh access for web/ftp hosting customers is available with dedicated servers only.

You are exceeding expectations. I have been very impressed with your organization. From sales and billing to tech support, everyone has been very responsive and knowledgeable. Most problems are resolved during the first contact. Thank you for your dedication to service and excellence. I will be recommending you without hesitation."

Jason Brown . Trinity Medical Associates