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OverviewHow it WorksFeaturesPricing

Escrow enables LuxSci SecureLine users to send secure email messages to anyone with an email address.

  1. The recipient gets a notice of the waiting message in his/her INBOX
  2. S/he clicks on a link in the notice to get to the Escrow Portal
  3. S/he either answers a question or enters a password for identity verification
  4. The recipient then can access the message, download it, reply, save it, and delete it.

The message remains available to the recipient until s/he deletes it, until it expires (you as the sender determine when that happens), or until the sender retracts it.

Verifying Recipients

The Escrow service verifies the identity of the recipient before it provides access to the waiting message. This is to help ensure that only the intended person can access the message content.

There are two methods of verification available: "SecureSend Login" and "Question and Answer".

Verification by Question and Answer

When a recipients tries to access an Escrow message:

  • S/he is prompted to answer a security question provided by the sender
  • If s/he can answer the question correctly, s/he is taken to view the message

Use of "Question and Answer" requires the sender to prepare the questions ahead of time and ensure that the recipients will be able to answer them. Recipients must be able to answer the questions and they may be different for different messages.

Verification by SecureSend Login

The first time a recipient tries to access an Escrow message:

  • S/he is taken through the steps to register for a SecureSend Account
  • This includes sending a confirmation email to his/her email address
  • S/he clicks on a link in the confirmation email to verify that s/he has access to that email account
  • S/he is taken to view the waiting message

Subsequently, when the recipient tries to access an Escrow message, s/he is simply prompted for his/her current SecureSend password.

Using "SecureSend Login" requires no setup on the part of the Sender, no special communication between the sender and recipient, and a couple of extra steps to access the first message. However, access to subsequent messages and messages from multiple senders is simplified over "Question and Answer".

Verification Methods Compared

SecureSend Login Question/Answer

Meets HIPAA Requirements

LuxSci Default

Least Setup

Easiest for the Recipient

Most Secure

SecureLine Escrow Features for Senders

LuxSci SecureLine Users sending messages via Escrow:


Meets HIPAA Requirements

Branded SecureSend and Escrow User Interfaces (*)

Configure use of Questions and Answers vs SecureSend Login on an account-wide, domain-wide, and/or per-user basis

Override use of SecureSend Login for specific recipients using your Address Books.

Send Escrow from LuxSci WebMail

Send Escrow from email programs and devices via SMTP

Send Escrow from mobile devices using Mobile Sync

Send complex messages with attachments securely

Integration into Microsoft Outlook v2007+ via the SecureLine Plugin

Escrow Messages are digitally signed

Tracking and Auditing

SecureLine Escrow allows you to track the receipt and viewing of messages by your recipients.

Requested read receipts are always sent back.

Configure default message expiration: 1 day to 10 years

With SecureLine Escrow, you are able to retract a message (expire a message), effectively stopping a recipient from gaining any further access to the message content.

Extend the expiration dates on messages so that recipients have more time to view them.

Content-Driven Automatic Encryption

SecureLine allows you to set up rules to automatically encrypt only certain messages based on keywords, phrases, and regular expressions that appear within the content.

Bulk upload or use an API for uploading Escrow Questions and Answers for recipients into user Address Books.

Specify the Question and Answer to use for recipients in special email headers

Configure account-wide, domain-wide, or per-user default Escrow Questions and Answers.

(*) Branding Interfaces requires the purchase of Private Labeling.

SecureLine Escrow Features for Recipients

For recipients picking up secure messages via Escrow:


Meets HIPAA Requirements

Message Center: View INBOX of all received secure messages (*)

Access via SSL-secured web site

Protection against message password guessing

Reply to messages (replies can have attachments and be up to 70MB in size)

Download messages

Delete messages

View message access history

View digital signature on messages and see when they expire

(*) Message Center requires the purchase of Premium Private Labeling.

Starting at $12/mo
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"LuxSci is the best hosted email solution I have used. The diligence, customer focus and hard work to maintain a great service is compelling. If you want a great email solution with great support - use LuxSci."

—James Hammersley, CEO, Win! Consulting

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• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries