LuxSci performs backups of all* email, WebAide, Widget, MySQL database, FTP, and web site data in your account. In the event that you misplace or delete your data accidentally, LuxSci can quickly and easily restore it from any of the available snapshots.
Backup frequency and retention
This gives you fast daily backups of recent changes, as well as longer term slower-to-restore weekly backups. This backup schedule also ensures that there are separate independent copies kept in geographically distant locations, for disaster planning reasons.
Restores from backup
*Spotlight mailer data is backed up in case of a server crash; but it is otherwise not restorable.
**Restoring folders occasionally (e.g. 1-2 times per month for a user) is included. Frequent, repetitive restore requests for the same user, requests to restore copies from multiple backup snapshots, or to restore large numbers of folders may incur a professional services fee.
Customers with dedicated servers can choose their backup and retention schedule, i.e. the frequency of on-site and off-site backups, as well as the length of time they are kept can be specified. Please contact Sales for pricing on custom backup schedules.
Email hosting customers can enable their "BACKUP" email folder. Once enabled, copies of all recent inbound email messages are deposited in the user's BACKUP email folder so that the user has a copy in case messages are deleted by mistake.
By default, all but the most recent 100 messages are auto-deleted from the BACKUP folder nightly to conserve space and keep things manageable; however, the retention properties of this folder are fully customizable.
Customer administrators can enable "Email Capturing" to send copies of all inbound and/or outbound email for some or all users in their domains to a specific "archival" email address. LuxSci's email folder management tools (which enable auto-archival and deletion of folders) can then be used to provide a global backup system or simple archive for all of this email.
For more details, see Archiving Email: Basic Solution.
LuxSci's optional Email Archival service provides redundant, permanent, unlimited, off-side storage for all sent and received messages. It comes complete with web-based search and downloading of messages. If you need another layer of backup or archival for compliance reasons or for redundancy, then Email Archival is the way to go.
LuxSci can provide you with a separate account on a separate server which will receive and keep recent copies of all email to all of your users. This allows you to have both a real-time, configurable backup for your email and also to have an account containing your recent email and allowing you to send and receive messages even in the event that your main email server is offline for maintenance or other reasons.
Our Premium Email Filtering solution comes with an option called "Message Continuity". With this option your inbound email can be spooled on servers outside of LuxSci's main network in the case of any server or data center outage. During the spooling, your users can login to a special web interface to read the pending email messages and write new ones. Once the issue is over, all the send and queued email is delivered to your account. This provides an extra level of protection in case of any failure. For more details, see Message Continuity.
I just wanted to say thanks to all the great support and sales people I've dealt with from LuxSci. Our website launched this weekend nearly flawlessly and had great help from your support department. Keep up the good work!"
The difference between a quality service provider and the rest is how they respond when things are not working. Being able to get someone on the phone after hours to sort out issues promptly is key. LuxSci delivered on their support promises in every respect."
Every time I needed support with LuxSci's Secure Email solution the technical staff at LuxSci found the solution very quickly. They always get to work on a ticket immediately. They always give a status update in the ticket system which also notifies via email. Opening and updating a support ticket is very easy. We are very pleased with the Secure Email product and the support team."
LuxSci is a very unusual company in the respect that if you ask support for a technical help, NOTHING is ever insurmountable to them. From a 1 to a 10, they are twelve!"
As a dentist, I'm glad I found LuxSci to walk me through the process of becoming HIPAA-compliant! Once I signed up, Connie and Peter both helped me setup get situated with my secure email service. Getting my Business Associate Agreement also a snap. Thank you LuxSci. Now I can concentrate on treating patients!"