LuxSciLuxSci
be Smart.
be Secure.
Phone: 800-441-6612
sales@luxsci.com
support@luxsci.com
Overview
Infrastructure
Shared Hosting
Dedicated Hosting
Backups
SLA

Data Backups and Restores

Standard Backups

LuxSci performs backups of all* email, WebAide, Widget, MySQL database, FTP, and web site data in your account. In the event that you misplace or delete your data accidentally, LuxSci can quickly and easily restore it from any of the available snapshots.

Backup frequency and retention

  • 7 daily copies, kept on site
  • 4 weekly copies, kept off site

This gives you fast daily backups of recent changes, as well as longer term slower-to-restore weekly backups. This backup schedule also ensures that there are separate independent copies kept in geographically distant locations, for disaster planning reasons.

Restores from backup

  • Restores included free of charge**

*Spotlight mailer data is backed up in case of a server crash; but it is otherwise not restorable.

**Restoring folders occasionally (e.g. 1-2 times per month for a user) is included. Frequent, repetitive restore requests for the same user, requests to restore copies from multiple backup snapshots, or to restore large numbers of folders may incur a professional services fee.

Custom Backup Schedules for Dedicated Servers

Customers with dedicated servers can choose their backup and retention schedule. I.e. the frequency of on-site and off-site backups, as well as the length of time they are kept, can be specified. Please contact Sales for pricing on custom backup schedules.

BACKUP email folder features

Email hosting customers can enable their "BACKUP" email folder. Once enabled, copies of all recent inbound email messages are deposited in the user's BACKUP email folder so that the user has a copy in case messages are deleted my mistake.

By default, all but the most recent 100 messages are auto-deleted from the BACKUP folder nightly, to conserve space and keep things manageable; however, the retention properties of this folder are fully customizable.

Email Capturing for "Do-it-yourself" Backups

Customer administrators can enable "Email Capturing" to send copies of all inbound and/or outbound email for some or all users in their domains to a specific "archival" email address. LuxSci's email folder management tools (which enable auto-archival and deletion of folders) can then be used to provide a global backup system or simple archive for all of this email.

For more details, see Archiving Email: Basic Solution.

Email Archival for Permanent Backups

LuxSci's optional Email Archival service provides redundant, permanent, unlimited, off-side storage for all sent and received messages. It comes complete with web-based search and downloading of messages. If you need another layer of backups or archival for compliance reasons, or for redundancy, then Email Archival is the way to go.

Backup/Mirror Email Accounts

LuxSci can provide you with a separate account on a separate server which will receive and keep recent copies of all email to all of your users. This allows you to have both a real-time, configurable backup for your email and also to have an account containing your recent email and allowing you to send and receive messages even in the event that your main email server is offline for maintenance or other reasons.

Message Continuity: Inbound Email Access even if Email is Down

Our Premium Email Filtering solution comes with an option called "Message Continuity". With this option your inbound email can be spooled on servers outside of LuxSci's main network in the case of any server or data center outage. During the spooling, your users can login to a special web interface to read the pending email messages and write new ones. Once the issue is over, all the send and queued email is delivered to your account. This provides an extra level of protection in case of any failure. For more details, see Message Continuity.

"Based on the timely and helpful responses to my support issues, I feel that I made the right decision to become a customer earlier this year. LuxSci is definitely a quality, customer-oriented business."

—Kevin Smith

TRUSTe EU Safe Harbor Refund Policy Thawte Extended Validation SSL Certificate

Learn more

• Why LuxSci Premium Servers Stay Up when Hardware Fails

• LuxSci's State-of-the-Art Data Center

more articles


" My email problems disappeared the moment I signed up with LuxSci several years ago. My only problem with LuxSci is remembering how to contact... complete testimonial"
McAfee Secure TRUSTe EU Safe Harbor Thawte Extended Validation SSL Certificate Refund Policy
• Access Anywhere
• Fast and Robust
• Super Secure
• Tons of Features
• Customizable
• Mobile Friendly

Send and receive email from your favorite programs, including:

 Microsoft Outlook
 Mozilla Thunderbird
 Apple Mail
 Windows Mail

... Virtually any program that supports POP, IMAP, or SMTP

Keep your email, contacts, and calendars in sync:

 Apple iPhone and iPad
 Android Devices
 BlackBerry
 Windows Phone

... Any device with Exchange ActiveSync (EAS) support

Relay your server's mail through LuxSci via smarthost:

• Resolve issues with ISP sending limits and restrictions
• Improve deliverability with better IP reputation and IP masking
• Take advantage of Email Archival and HIPAA Compliance
• Even setup smarthosting from Google Apps!

Free web site hosting with any email account:

• Start with up to 10 web sites and MySQL databases
• DNS services for one domain included
• Tons of features and fully HIPAA capable

LuxSci's focus on security and privacy:

• Read The Case for Email Security
• Read Mitigating Security & Privacy Threats
• Review our Privacy Policy

The most accurate, flexible, and trusted filters in the business:

• Premium protection with Intel Security Saas
• Realtime virus database guards against the latest threats
• Seven-day quarantine lets you put eyes on every filtered email
• Supplement with our Basic Spam Filter for even more features

End-to-end secure email encryption — to anyone, from anyone:

• No setup required — encryption is automatic and easy to use
• Secure outbound email with TLS, PGP, S/MIME, or Escrow
• Free inbound encryption via our SecureSend portal
• Independent of your recipient's level of email security
• Widely compatible and fully HIPAA Compliant

Add an extra layer of security with an SSL Certificate:

• Secure your web site
• Debrand LuxSci WebMail with your own secure domain
• Access secure email services via your own secure domain

Encrypt your service traffic via secure tunnel:

• Add another layer of security to your SSL connections
• WebMail, POP, IMAP, SMTP, web/database access
• SecureForm posts, SecureLine Escrow, SecureSend access
• Restrict your account to VPN access only

Secure long-term message archival:

• Immutable, tamperproof email retention with audit trails
• No system requirements — minimal setup, even less upkeep
• Realtime archival of all inbound and outbound messages
• Works anywhere — even with non-LuxSci email hosting

Free data backups included with all email hosting accounts:

• Automatic backups of all email, WebAides, web/database data
• Seven daily backups and up to four weekly backups
• Unlimited restores included at no additional cost
• Custom backup schedules for dedicated servers

Automate your email management:

• Save messages to specific folders or to LuxSci WebAides
• Advanced text scanning with regular expressions
• Tag messages, alter subject lines, or add custom headers
• Filter by message charset, type, TLS status, DKIM status
• Chain filters together for even more complex actions

• Bulk add and edit users, aliases and more
• Control sharing and access globally or on a granular level
• Delegate user roles through permissions
• Configure account-wide taglines, sending restrictions, and more
• Remotely administer account via SOAP API

Share, collaborate, organize, synchronize:

• Calendars, Contacts, Documents, Notes, Widgets, Workspaces
• Fine-grained access control and security
• Access anywhere via secure web portal or smartphone
• Save over solutions like Microsoft Exchange

Free folder sharing for all email hosting accounts:

• Share mail folders with other users in your account
• Subscribe to only the folders you want to see
• Set read-only or read-write access control
• View all personal and shared folders via unified web interface

Color code and label your email messages:

• Define and assign multiple IMAP keywords to each message
• Filter, search, and sort by tags
• Compatible and synchronizes with any IMAP email client
• Also usable with WebAide entries