" Transactional Archives - HIPAA News, Web & Email Security Tips & News - Plus More | LuxSci
LuxSci

Posts Tagged ‘Transactional’

Case Study: Securely Email Medical Laboratory Results to Patients

Tuesday, April 7th, 2015

We count medical laboratories among our many customers.  They process lab tests for doctors and send the results to the patients via email.

Medical laboratories, while sometimes not HIPAA covered entities themselves, are Business Associates with Hospitals and doctors who are required to abide by HIPAA.  By the “transitive” nature of the HIPAA privacy laws, such Business Associates must take pains to abide by HIPAA security and privacy standards, protecting patient data, and ensuring confidentiality.

In order to send patients their results via email, these labs must use a HIPAA-complaint system that can send email to anyone with an email address.

This post describes how one large medical lab uses LuxSci’s SecureLine to safely deliver lab results to 1000s people every day.

Read the rest of this post »

Archive All Sent Marketing Email with the LuxSci High Volume Service

Thursday, January 23rd, 2014

Long available with LuxSci’s standard email services, users of LuxSci’s High Volume Bulk Outbound Email service can also have copies of all sent messages automatically BCC’ed to an email address of their choice (at any service provider to whom receipt of these messages is acceptable).

Collection of copies of all sent email messages is crucial for anyone who needs to have all sent email archived for backup, auditing, or compliance reasons.  If you are sending bulk email, transactional email, or marketing email in a healthcare context, HIPAA may apply and your messages all need to be archived.  The mass emailing must also be done in a HIPAA-compliant manner, such as using the LuxSci Premium High Volume sending services. 

Read the rest of this post »

Why LuxSci’s Business Email Servers are Not on Blacklists

Monday, January 20th, 2014

LuxSci is serious about the quick and efficient delivery of all email sent by our clients. We take extra steps to ensure that our servers sending outbound email are not blacklisted.  Indeed, while it is impossible to never get on any blacklist (unless you are not sending email), our business and enterprise email hosting servers have very rarely been blocked; in theses cases, we have quickly re-routed email around the blocks to ensure delivery until the block is removed.

(Note that this article applies to our email hosting services, and not to our separate High Volume outbound email marketing service — which we run through separate servers and which we also monitor constantly to catch and remediate any possible blacklistsing).

Read the rest of this post »

Transactional/Bulk email with ePHI in It? What to do about HIPAA

Thursday, August 29th, 2013

Case in pointA medical lab that needs/wants to send test results to patients via email.  This is:

  • Bulk email … possibly 100s or 1000s of messages/day
  • Transactional … every message is important and unique.
  • ePHI … every message contains private health information governed by HIPAA

Customers that have approached us looking for solutions for scenarios like this and others (e.g. medical news, appointment updates and reminders, etc.) have had problems managing this kind of electronic messaging because:

  1. Their own ISPs put limits on the maximum number of messages they can send in a day
  2. Most email marketing solutions and bulk mailing solutions do not have a HIPAA bulk email compliance component and thus are completely useless for sending ePHI of any kind.
  3. All messages must be encrypted in a HIPAA compliant way, making in house solutions difficult, especially when combined with #1.

    Read the rest of this post »

Why you should separate your business and your marketing email sending

Thursday, February 21st, 2013

A typical organization sends at least two very distinct classes of email messages: business email and marketing email.

Business email consists of all of the individual, personal messages sent by sales, support, billing and other departments to specific people.  These messages are generally more time sensitive; it is very important that the recipients actually receive them; these messages should not be filtered by any kind of spam filtering software, if possible.

Marketing email messages are similar messages sent in bulk to many people at once.  Examples of these include newsletters, notifications of blog updates, promotions and ads, status notices, etc.

In order for your business email to be as reliable as possible, the marketing email should be sent separately, through separate servers and maybe even on a separate domain name.  Here we will look at why.

Read the rest of this post »

Transactional Bulk Email: How to Setup using LuxSci High Volume Bulk Email

Friday, December 9th, 2011

Transactional bulk email messages are those that have mostly similar content and which go out to recipients as needed.  These may be to the same set of recipients over and over, or to new recipients every time.  What makes them “bulk” is that the number of messages sent can be quite large … much larger than you could hope to send through a normal business email account.

Examples of transactional bulk email messages include:

  • Payment receipts
  • Password reminder emails
  • Auto-responders
  • Notifications
  • Trial account follow up reminders
  • Welcome or sign-up messages for your web site

Read the rest of this post »