May 14th, 2009

Auto-respond to Every Email Message Received*

LuxSci’s email auto-responder tool allows you to create message(s) that will be sent back to those who send email to you, when those messages arrive on our system.  Auto-responders are often used to let people know that you are out of the office or on vacation.  They are also used to inform senders that their message has been received.

Usually, auto-responder systems will only respond to each sender once a day, once an hour, etc., as the sender generally doesn’t need to be notified of your vacation for every message sent.

However, in situations where the auto-response is used to confirm receipt of the sender’s message, it is often necessary to respond to ALL messages received, all the time.  For example, some insurance companies and other agencies are required by law to respond with a confirmation of receipt to every email message received.

In addition to allowing users to set the auto-response frequency from anywhere between once every 15 minutes to once every 7 days, LuxSci now permits auto-responders to respond to all messages received* (i.e. a “zero minute” interval between responses).  Users can setup and configure auto-responders under “Email > My Email Tools > Email AutoResponders” in the LuxSci web portal.

Note that there is still a default limit of 200 auto-responses per day for each user.  This limit is in place to limit back scatter from auto-responders due to spam or malicious email sent to users’ accounts.  If you need more than 200 responses/day or unlimited auto-responses, contact LuxSci Support and make the request and explain the context as to why it is needed.

* Auto-responders do not respond to messages that are explicitly prioritized by the sender as “junk” or “bulk” mail.  They also do not respond to messages sent from addresses commonly associated with automated programs, like postmaster.  This is to avoid auto-responses continbuting to the wash of unnecessary email messages constantly bouncing aroun the Internet.

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