LuxSci

New Help and Support User Interfaces

Published: March 15th, 2008
New Help Interface: LuxSci has re-written its help interface from the ground up to provide a much more user friendly experience. Some of the new features include: natural language searching, bookmarking, commenting on help, printable help pages, viewing a history of all pages you have recently seen, finding articles similar to other articles, searchable PDF files, improved determination of search relevance, and an improved organization of the help documents into various "books" with hierarchical tables of contents.
 
New Support Ticketing Interface: LuxSci has re-written its support ticketing interface from the ground up to provide a much more user friendly experience. Some of the new features include: automatically finding answers to your support ticket questions in our help and adding attachments to support tickets.

Feature Improvements: Several features have also been added or improved. These include:

  • The HTML editor used when composing email messages now supports Safari v3+ and Opera v9.5+
  • When adding new users to accounts that employ our "basic spam and virus filtering service", administrators can now enable the filter for their users at creation time (even if the users are created in bulk).

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